Facilities Officer

Job description

Job responsibilities

Operational

• Supporting the Soft FM Management team as directed, with the operational delivery of high- quality Soft FM services (including Ancillary Services) provided by QTS, including the management of relevant outsourced Soft FM contractors.

• Contributing as requested by the Soft FM Management team, to the effective planning, implementation, co-ordination, management and development of a range of Soft FM services across the Estate, in accordance with the overall requirements, aims and policies of QTS, and in compliance with statutory requirements and best practice guidance.

• Participating in and taking an operational lead role in effective quality and performance monitoring of a range of Soft FM services and contracts provided by or managed by QTS. Ensuring within allocated responsibilities, that Soft FM services are carried out to appropriate standards and specifications.

• Supporting the Soft FM Management team with the development, implementation, management and review of policies, procedures and strategies relevant to Soft FM.

• Providing advice on key aspects of Soft FM including National Specifications of Cleanliness, PLACE, Better Hospital Foods etc. Working closely with peers to ensure consistency of delivery wherever possible, recognising on occasion that local variation will apply.

• Providing expert, specialist and professional Soft FM advice and support to other relevant stakeholders.

• Acting as the primary point of contact for queries and issues relating to the relevant geographical zone.

• Creating positive working relationships with other external organisations where they provide Soft FM services, supporting to ensure that both the Organisations and national standards where appropriate, are achieved.

• Developing an effective working relationship with colleagues, contractors, customers and key stakeholders at relevant levels.

• Attending and/ or leading client meetings as required. Working with other members of the Estates and Facilities team, taking initiatives and projects through to implementation.

• Deputising for reasonable and appropriate roles/ functions within QTS as required.

• Undertaking training as required to enable duties to be performed competently and to keep up-to-date with new developments, technology, standards and legal requirements.

Governance, Risk & Compliance

• Ensuring that both in-house and contracted-out services are performance managed against set criteria and objectives. Identifying and supporting with the implementation of any areas of potential service improvement.

• Maintaining full awareness and compliance with infection control policies and procedures and promoting the importance of protecting everyone by maintaining a clean and healthy environment.

Supplier and Contract Management

• Actively participating in formal and regular monitoring meetings with key contractors and, where relevant, the users of those services. Minuting meetings with the appropriate action points and timelines.

People Management

• Conducting all duties withdue regard to QTSs Equal Opportunities Policy.

• During delegated responsibilities, communicating professionally with staff, senior managers and external contractors.

• Within given remit, encouraging staff involvement in organisational and service developments including business planning so that they are able to influence discussions which affect them and their working conditions.

• Promoting a culture of openness and inclusion so that staff feel free to contribute and voice concerns.

Audit, Data & Information

• Supporting on the reporting of Soft FM Key Performance Indicators (KPIs) and other key statistics and information.

• Preparing written reports for submission to senior managers and QTS or Trust committees.

• Playing an active and leading role on relevant Soft FM audits and performance reviews, involving key stakeholders and advising on and managing the implementation of appropriate improvements as required.

• Playing a key role in assessing the quality of the healthcare environment for patients, staff and visitors and to provide focus on continual and appropriate improvements.

• Supporting with the Patient-Led Assessments of the Care Environment (PLACE) programme within CNWL as directed, including co-ordinating, carrying out and leading assessments as required.

• Producing or contribute to the production of reports on Soft FM performance as required.

Strategy and Service Development

• Supporting the Soft FM Management team as requested with the identification, bidding, integration, management and review of new and newly acquired Soft FM business opportunities.

• Supporting tender/ re-tender processes and mobilisation of Soft FM services.

• Undertaking and supporting specific Soft FM related project work where required.

Person Specification

Education & Qualifications

Essential

• Educated to role related degree level or professional Facilities Management qualification (British Institute of Facilities Management) or Hotel/Catering qualification or able to demonstrate equivalent experience and training
• Evidence of Continuous Professional Development (CPD)

Desirable

• A qualification in relevant service (i.e. Public Sector Management, Catering etc.)
• Relevant professional registration such as Membership of the British Institute of Facilities Management (MBIFM).
• Specialist knowledge acquired through post graduate courses and experience to Masters equivalent.

Previous experience

Essential

• Experience of working within a healthcare environment, preferably NHS and/or Mental Health Services.
• Previous experience in a Facilities or Hotel/Catering environment.
• Demonstrable experience and competence in preparing and using audit tools/ systems.

Desirable

• Experience of Contract Management

Skills & Knowledge

Essential

• Competent in using the Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook.
• Performance management & monitoring of contracts & SLAs.
• Ability to produce reports.
• Ability to communicate at all levels within the organisation, to capture, understand and interpret the business and service needs.
• Experienced in customer care with good interpersonal skills.
• Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
• Ability to build constructive relationships with warmth and empathy, using good communication skills.

Desirable

• Knowledge of all relevant legislation and guidance associated with Estates and Facilities.
• Knowledge of NHS & Trust policies and procedures.

Other Requirements

Essential

• Able to evidence high levels of self-motivation and an ability to work independently while remaining within a team structure.
• Ability to work well under limited supervision.
• A willingness to undergo any relevant further training or accreditation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

350 Euston Road

London

NW1 3AX

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)