Project Support Officer
Central and North West London NHS Foundation Trust
The closing date is 04 October 2024
Job summary
We are looking to recruit an enthusiastic and motivated Band 4 Project Support Officer to support the delivery of Individual Placement and Support (IPS). The post holder will be responsible for project support and admin to the growing team of Employment Specialist and Employment Team Leaders as well as the Central Management Team.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
The role will be part of the IPS Senior Management Team and therefore expected to support the delivery of key projects. This includes the coordination of the central recruitment campaign, administrative support for fidelity reviews, support team leaders with audits of IPS quality, leading on co-production groups, coordinating the service user feedback survey, providing admin support for reports as well as a range of day to day administrative tasks.
About us
You will also be part of the Trustwide Employment Services Team which comprises over 40 people.
You will receive a number of staff benefits working for CNWL Trust, this includes an attractive pension scheme, a range of staff networks, travel discounts, employee assistance programme and discounts at hundreds of retailers nationwide.
Job description
Job responsibilities
- Responsible for the overall provision of administrative and information support services to the Employment Services Team
- Taking high quality minutes and actions at various service meetings
- Coordination of room bookings for recruitment assessment centres, team meetings, Trustwide training events etc.
- Providing input into the development and maintenance of Standard Operating Procedures for the services whilst ensuring a clear document version control and management process in place
- Produce documents such as monthly reports which may require collation of information from multiple sources and documents and compiling into spreadsheets or presentation slides
- Collation of data, helping generate insight and contribution to the evaluation of our work.
- Coordination and regular maintenance of IPS specific databases including maintenance of spreadsheets, share point, external website and intranet pages.
See JD for full duties of the role
Job description
Job responsibilities
- Responsible for the overall provision of administrative and information support services to the Employment Services Team
- Taking high quality minutes and actions at various service meetings
- Coordination of room bookings for recruitment assessment centres, team meetings, Trustwide training events etc.
- Providing input into the development and maintenance of Standard Operating Procedures for the services whilst ensuring a clear document version control and management process in place
- Produce documents such as monthly reports which may require collation of information from multiple sources and documents and compiling into spreadsheets or presentation slides
- Collation of data, helping generate insight and contribution to the evaluation of our work.
- Coordination and regular maintenance of IPS specific databases including maintenance of spreadsheets, share point, external website and intranet pages.
See JD for full duties of the role
Person Specification
Qualifications
Essential
- GCSE English and Maths Grade C and above or other equivalent qualification RSA 3 or NVQ 3 or equivalent secretarial experience or relevant qualification / experience
Experience
Essential
- Significant experience in an administration/secretarial post or experience of front-line customer service work
Desirable
- Previous experience within an NHS or local authority setting.
Skills
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, PowerPoint.
- Must be numerate and able to provide statistical data clearly and accurately.
- Confidence to work on own initiative and to consult as needed.
- Ability to introduce and maintain efficient office systems - both routine and non-routine.
- Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping and statistics.
- Excellent communication skills in English, both verbally and in writing.
- Ability to work under pressure.
- Ability to exercise discretion and maintain confidentiality at all times.
Desirable
- Understanding of the Data Protection Act and Issues around Confidentiality.
- Understanding of health & safety issues and risk assessment processes
OTHER REQUIREMENTS
Essential
- Evidence of personal development within administration.
- Ability to exercise discretion and maintain confidentiality at all times.
- Ability to deal with staff and patients in a courteous, professional and helpful manner.
- Ability to work under pressure.
- Enthusiastic and willing to learn.
Person Specification
Qualifications
Essential
- GCSE English and Maths Grade C and above or other equivalent qualification RSA 3 or NVQ 3 or equivalent secretarial experience or relevant qualification / experience
Experience
Essential
- Significant experience in an administration/secretarial post or experience of front-line customer service work
Desirable
- Previous experience within an NHS or local authority setting.
Skills
Essential
- A comprehensive working knowledge of the use of Microsoft Office software - Word, Excel, PowerPoint.
- Must be numerate and able to provide statistical data clearly and accurately.
- Confidence to work on own initiative and to consult as needed.
- Ability to introduce and maintain efficient office systems - both routine and non-routine.
- Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping and statistics.
- Excellent communication skills in English, both verbally and in writing.
- Ability to work under pressure.
- Ability to exercise discretion and maintain confidentiality at all times.
Desirable
- Understanding of the Data Protection Act and Issues around Confidentiality.
- Understanding of health & safety issues and risk assessment processes
OTHER REQUIREMENTS
Essential
- Evidence of personal development within administration.
- Ability to exercise discretion and maintain confidentiality at all times.
- Ability to deal with staff and patients in a courteous, professional and helpful manner.
- Ability to work under pressure.
- Enthusiastic and willing to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
