Job summary
The post holder will be part of an administration team that provides comprehensive administrative support to the Milton Keynes Talking Therapies Service.
Milton Keynes Talking Therapies Service has been providing support to the residents of Milton Keynes since 2009. We are a well-established and successful service that is currently expanding to meet the increasing needs of the local community. Our team consists of diverse and dynamic psychological professionals and support staff. We are responsible for providing low and high-intensity, evidence-based interventions in accordance with the stepped care model.
We offer agile working opportunities to all of our staff, which would enable you to work flexibly from home for a proportion of your week.
Main duties of the job
To be the first point of contact by phone, email, and walk-in visitors to the department.
To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
To work alongside the senior duty worker to accurately record new referrals and send documentation to patients.
Coordinate patient appointments as needed, including making opt-in phone calls to schedule telephone assessment appointments and ensuring all necessary documentation is sent to patients before their appointments.
About us
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
Job description
Job responsibilities
To be the first point of contact by phone, email, and walk-in visitors to the department.
To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
To work alongside the senior duty worker to accurately record new referrals and send documentation to patients.
Coordinate patient appointments as needed, including making opt-in phone calls to schedule telephone assessment appointments and ensuring all necessary documentation is sent to patients before their appointments.
To coordinate the cancellation of appointments where clinical staff are absent or off sick.
To ensure that the data on the electronic patient care record is accurate and up to date.
Post holder will work independently using their own initiative to provide support and signposting to users of mental health services where appropriate.
Provide general secretarial support to the Administration Manager and take minutes at team meetings when required.
To work as part of an administration team, to ensure adequate cover in other areas if required.
Job description
Job responsibilities
To be the first point of contact by phone, email, and walk-in visitors to the department.
To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
To work alongside the senior duty worker to accurately record new referrals and send documentation to patients.
Coordinate patient appointments as needed, including making opt-in phone calls to schedule telephone assessment appointments and ensuring all necessary documentation is sent to patients before their appointments.
To coordinate the cancellation of appointments where clinical staff are absent or off sick.
To ensure that the data on the electronic patient care record is accurate and up to date.
Post holder will work independently using their own initiative to provide support and signposting to users of mental health services where appropriate.
Provide general secretarial support to the Administration Manager and take minutes at team meetings when required.
To work as part of an administration team, to ensure adequate cover in other areas if required.
Person Specification
Education
Essential
- oGood education up to GCSE
Desirable
- oNVQ Level 2 in Administration or willing to work towards this qualification
Experience
Essential
- oExperience working in a healthcare or customer-facing environment
Desirable
- oExperience working in a mental health setting
Skills
Essential
- oHigh-level communication skills (written and verbal), including an ability to communicate and work in settings with a highly emotive atmosphere.
Desirable
- oExperience using IAPTUS and databases or data-analysis.
Person Specification
Education
Essential
- oGood education up to GCSE
Desirable
- oNVQ Level 2 in Administration or willing to work towards this qualification
Experience
Essential
- oExperience working in a healthcare or customer-facing environment
Desirable
- oExperience working in a mental health setting
Skills
Essential
- oHigh-level communication skills (written and verbal), including an ability to communicate and work in settings with a highly emotive atmosphere.
Desirable
- oExperience using IAPTUS and databases or data-analysis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
