Job summary
This is a great opportunity to join a creative and welcoming team to support our provision in Central London.
We are looking for a part time administrator to join our the Central London Arts Psychotherapies service.
This administration role will support our senior administrator and the Arts Psychotherapies teams who sit across inpatient, community and rehabilitation services across Kensington, Chelsea and Westminster.
Due to the team being spread across different sites there is a request that the admin in role may work from the Gordon hospital and Woodfield road site.
Main duties of the job
The Administrator will be responsible for providing a full range of secretarial and administrative duties to support the effective delivery of a high-quality service by the Central London Arts Psychotherapies Service. The post holder will need to develop an understanding of the service objectives and support the arts psychotherapy and arts in health service staff in carrying out their duties. This will range from data entry in relation to referrals, general typing, taking calls from clients, arranging appointments, organising arts therapy files, distribution of post, arranging meetings, stock-taking and procurement, receiving and disseminating information and the provision of a receptionist service in order to enable the team to carry out a range of clinical activity as quickly and effectively as is required. This post will be required to contribute to clinical data management and audit work including involvement in case allocation duties as instructed by the Operational and Clinical Leads and Senior Service Administrator.
About us
We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality caredepends on our ability to employ the best people.We're always looking torecruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
CNWL is also one of the largest NHS employers in the UK of Arts Psychotherapists, working in a vast range of services and has an increasing trainee placement programme continually broadening the reach of the profession.
We have a vast range of support networks and benefits to offer all staff working for us. We are keen to ensure that we're meeting all the needs of our diverse patient population and especially welcome applications from those local to the communities we serve and who may have lived experience.
Job description
Job responsibilities
MAIN DUTIES & RESPONSIBILITIES
Please see the JD for the full job description.
Administrative & Secretarial
1. To be responsible for the day to day management of the office and the development, implementation and maintenance of high-quality office practices and procedures to ensure that all non-clinical requirements of the team are met.
2. To deal with telephone calls, correspondence and direct contacts with clients and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer complex matters or matters relating to clinical risk to relevant senior members of staff.
3. To prepare documents by copy or audio typing using Microsoft office software (letters, memos, reports etc.) for approval as directed, ensuring that all policies and procedures are adhered to.
Job description
Job responsibilities
MAIN DUTIES & RESPONSIBILITIES
Please see the JD for the full job description.
Administrative & Secretarial
1. To be responsible for the day to day management of the office and the development, implementation and maintenance of high-quality office practices and procedures to ensure that all non-clinical requirements of the team are met.
2. To deal with telephone calls, correspondence and direct contacts with clients and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer complex matters or matters relating to clinical risk to relevant senior members of staff.
3. To prepare documents by copy or audio typing using Microsoft office software (letters, memos, reports etc.) for approval as directed, ensuring that all policies and procedures are adhered to.
Person Specification
EDUCATION and QUALIFICATIONS
Essential
- oGCSE or other equivalent qualification
- oRSA III or NVQ III or extensive secretarial experience
Desirable
- oEuropean Computer Driving Licence
PREVIOUS EXPERIENCE
Essential
- oRelevant qualification or experience or secretarial experience.
- oExperience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
- oExperience of working with staff at senior level
- oExperience of working in health or health related environment
Desirable
- oWork within multidisciplinary teams.
- oExperience of staff supervision/management
SKILLS and KNOWLEDGE
Essential
- oFamiliarity with the use of medical reference or related software.
Desirable
- oKnowledge of Client Administration Systems (SystmOne)
Person Specification
EDUCATION and QUALIFICATIONS
Essential
- oGCSE or other equivalent qualification
- oRSA III or NVQ III or extensive secretarial experience
Desirable
- oEuropean Computer Driving Licence
PREVIOUS EXPERIENCE
Essential
- oRelevant qualification or experience or secretarial experience.
- oExperience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
- oExperience of working with staff at senior level
- oExperience of working in health or health related environment
Desirable
- oWork within multidisciplinary teams.
- oExperience of staff supervision/management
SKILLS and KNOWLEDGE
Essential
- oFamiliarity with the use of medical reference or related software.
Desirable
- oKnowledge of Client Administration Systems (SystmOne)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
