Job summary
We are an energetic, creative and welcoming service which aims to offer and inspire excellence in community perinatal mental health care.
Perinatal Community Mental Health Services provide specialist care for women (and their babies) with moderate to severe mental illness, this includes offering pre-conceptual counselling alongside working with women during their pregnancy and up to the first 12 months after birth with expansion planned to 2 years postpartum.
We are committed to supporting training and developing as appropriate to the role in line with CNWL training provision.
Main duties of the job
An opportunity has become available in the Milton Keynes Specialist Perinatal Mental Health Service for an enthusiastic, dynamic and motivated Band 3 Administrator to provide administrative support to the multi-disciplinary team. The role will be part-time (0.5 wte) and the post-holder will be required to be able to prepare correspondence using a range of electronic media. The post holder will work alongside the Team Administrator supporting the team with maintaining the KPI's relating to the patient pathway on the clinical record system. As a Band 3 Administrator the successful applicant will have previous experience of working in a clinical environment and will have experience of using Microsoft Office suite of programmes including the use of databases to input, store, modify, structure, maintain & present data and information.
The post holder will be required to work across two team bases at MK CNWL HQ on the hospital campus and Stantonbury Health Centre.
We are moving towards SharePoint and knowledge of this would be helpful.
About us
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. Were always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
- To support with answering telephone calls into the service liaising both with service users and their families and professionals from other services.
- To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
- To support with the booking of clinical appointments
- Support in the follow up of clinic documentation including medication updates to GPs
- Co-ordinate patient appointments as requested and including appointment invite, sending relevant literature
Job description
Job responsibilities
- To support with answering telephone calls into the service liaising both with service users and their families and professionals from other services.
- To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
- To support with the booking of clinical appointments
- Support in the follow up of clinic documentation including medication updates to GPs
- Co-ordinate patient appointments as requested and including appointment invite, sending relevant literature
Person Specification
Experience
Essential
- oExperience of administrative and secretarial work
- oExperience of working within a multi-disciplinary team
- oFront line customer service experience
Desirable
- oExperience of working in NHS setting or similar large organisation
- oExperience of using computerised databases
- oExperience of community working
Qualifications
Essential
- oNVQ Level 3 or equivalent experience
- oECDL or willingness to work towards achieving it
- oGCSE English or equivalent
- o Evidence of continuing professional and personal development
Desirable
- oEvidence of continuing education
Knowledge and skills
Essential
- oUnderstanding of mental health
- oKnowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint
- oAbility to manage diverse workload whilst dealing with frequent interruptions
- oAbility to meet deadlines and to calmly work under pressure
- oAbility to work both independently and as part of a team
- oExcellent communication and interpersonal skills
- oAbility to provide secretarial support for meetings e.g. organising, booking rooms, minute taking Knowledge of our business and how it supports patient care
- oIncreased organisational skills and ability to prioritise
Desirable
- oAudio typing skills
- oKnowledge of computerised patient databases
- oKnowledge of mental health issues
- oIntermediate Microsoft Excel skills
Person Specification
Experience
Essential
- oExperience of administrative and secretarial work
- oExperience of working within a multi-disciplinary team
- oFront line customer service experience
Desirable
- oExperience of working in NHS setting or similar large organisation
- oExperience of using computerised databases
- oExperience of community working
Qualifications
Essential
- oNVQ Level 3 or equivalent experience
- oECDL or willingness to work towards achieving it
- oGCSE English or equivalent
- o Evidence of continuing professional and personal development
Desirable
- oEvidence of continuing education
Knowledge and skills
Essential
- oUnderstanding of mental health
- oKnowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint
- oAbility to manage diverse workload whilst dealing with frequent interruptions
- oAbility to meet deadlines and to calmly work under pressure
- oAbility to work both independently and as part of a team
- oExcellent communication and interpersonal skills
- oAbility to provide secretarial support for meetings e.g. organising, booking rooms, minute taking Knowledge of our business and how it supports patient care
- oIncreased organisational skills and ability to prioritise
Desirable
- oAudio typing skills
- oKnowledge of computerised patient databases
- oKnowledge of mental health issues
- oIntermediate Microsoft Excel skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
