Job summary
As an integral and highly valued member of the multi-disciplinary team, the Addictions Clinical Support Worker will be to provide drug and alcohol assessments, brief interventions, preparing prescription for printing and recording on FP10 records. Participating in the care planning, provision and evaluation of patients' needs under the supervision of trained staff.
The clinical support worker will take a lead role in embedding recovery values within the service setting in which they work, alongside peer mentor support workers from other agencies in Addictions and act as an ambassador of recovery for the Addictions Directorate with external agencies and partner organisations.
The clinical support worker will promote their role, through the provision of information and a range of Learning opportunities for the multidisciplinary teams and others across the Addictions Directorate.
To work under the supervision of line management .
As a core member of the multi-disciplinary team, the clinical support worker will work with members of the MDT. The Addictions Clinical Support Worker will support service users to engage in structured treatment and will complete triage & assessments in a timely manner (e.g. liaising with the Alcohol Care Team at West Middlesex Hospital when referring patients to ARC Hounslow.)
Main duties of the job
- The post holder will take a predominant role in providing duty and full comprehensive assessments to clients who are referred or present to the service.
- To contribute in reviewing and processing all referrals presented to the ARC team via emails or self-referral.
- To be able to assess and triage drug-using clients discharged from hospital , applying the precepts of harm minimisation and provide support to the clinical team in bridging treatment gaps in the community.
- To use agreed and established Outcome Monitoring Tools (e.g. TOPS, CRFs etc.) and any other relevant quality measures.
- To use motivational interviewing, relapse management and other evidence-based interventions.
- To ensure full risk assessment and risk management is delivered effectively, under supervision.
- To ensure the highest quality of service is delivered by following local and national quality and performance standards, guidance, protocols, procedures and practice guidelines.
- To ensuring that all work is performed in accordance with Trust policies and procedures, including the Serious Incident policy.
- To prepare, print and log prescriptions for the team under the supervision under supervision of the clinical team.
About us
The Addictions Directorate with CNWL Foundation Trust is a large, well-established provider which offers a wide range of specialist NHS drug and alcohol treatment interventions to the diverse and multicultural populations in Central and North West London. We also run Smoking Cessation Services, a National Gambling Service and a Club Drug Clinic.
Our substance misuse services are dedicated to helping reduce the harm caused by substance misuse dependency; helping people overcome their dependency on substances and helping clients and their families rebuild their lives and enable recovery. We are committed to working in partnership with other providers and service users in local systems of treatment and recovery.
CNWL is committed to providing high quality, evidence-based treatment options and is a learning organisation which promotes staff competence and training and values clinical governance, audit and research. We are linked with Imperial College, University of London, University College London and numerous other local universities and are committed to evaluating our services and developing new and innovative approaches.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
- The postholder will take a predominant role in providing duty and full comprehensive assessments to clients who are referred or present to the service.
- To contribute in reviewing and processing all referrals presented to the ARC team via emails or self-referral.
- To be able to assess and triage drug-using clients discharged from hospital , applying the precepts of harm minimisation and provide support to the clinical team in bridging treatment gaps in the community.
- To use agreed and established Outcome Monitoring Tools (e.g. TOPS, CRFs etc.) and any other relevant quality measures.
- To use motivational interviewing, relapse management and other evidence-based interventions.
- To ensure full risk assessment and risk management is delivered effectively, under supervision.
- To ensure the highest quality of service is delivered by following local and national quality and performance standards, guidance, protocols, procedures and practice guidelines.
- To ensuring that all work is performed in accordance with Trust policies and procedures, including the Serious Incident policy.
- To prepare, print and log prescriptions for the team under the supervision under supervision of the clinical team.
Communication:
- To participate in multi-disciplinary meetings, both on-site and in the community relating to client management.
- To liaise and communicate clinical information with partner agencies concerning clients, within the strict guidelines / protocol on shared confidential information between AOCD and the named partner agencies.
- To promote a positive culture where improving communication, and maintenance of a healthy therapeutic relationship with clients are enhanced and valued.
- To contribute to the promotion of Team cohesiveness, multidisciplinary working and to work collaboratively with colleagues at all times in all parts of the Trust to achieve healthy and effective communication.
- To build and develop close links with partner agencies (e.g. West Middlesex Hospital, probation, GP's etc.)
Information and Resource Management:
- To be responsible for the effective preparation, management and documentation of FP10 prescription and records.
- To maintain accurate clinical records and of economical use of time and resources, diary appointments and workload priorities at ARC.
- To maintain accurate and up to date documentation of all clients records, ensuring the confidentiality of such records are in line with the Data Protection Act and Information Sharing Protocol.
- To adhere to all Addictions service data recording policies.
- To be responsible for ensuring monthly reports and other data reporting activities are submitted within agreed timescales.
- To ensure that client information is entered in the service database system and to ensure activity input to clinical systems is accurate and timely.
- To be responsible for use of resources allocated for the purpose of the post.
Personal/Professional Development and Training:
- To be directly accountable for own practice and to operate in line with the Trust code of clinical conduct and any relevant codes of professional conduct in relation to policies on direct patient care.
- To receive management supervision in accordance with local line management arrangements and to undertake professional/clinical Supervision as stated in the CNWL Supervision Policy, in relation to own clinical work.
- To complete the CNWL annual appraisal/review process and agree a personal development plan (PDP).
- To identify training needs as part of the annual appraisal/review process and complete evaluation of training events and courses attended.
Service Development & Delivery
- To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific service user group, peer support and substance use and mental health.
- To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
- To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate.
- To attend clinical, business & service development meetings as required.
Health & Safety
- To assist in maintaining stock, equipment and materials according to existing procedures, raising any concerns with the manager/senior in charge as soon as possible.
- To assist with recording and maintaining the safety and security of service users property.
- To maintain the environment in line with Infection Control and Health and Safety procedures.
- Learning and development
- To participate in Trust mandatory training & development opportunities considered appropriate to the role and as identified in the Personal Development Plan (PDP)
- To contribute and commit to undertaking an annual Development review/ Appraisal
- To engage in monthly supervision.
- To receive regular line management supervision as arranged by the service manager.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
- The postholder will take a predominant role in providing duty and full comprehensive assessments to clients who are referred or present to the service.
- To contribute in reviewing and processing all referrals presented to the ARC team via emails or self-referral.
- To be able to assess and triage drug-using clients discharged from hospital , applying the precepts of harm minimisation and provide support to the clinical team in bridging treatment gaps in the community.
- To use agreed and established Outcome Monitoring Tools (e.g. TOPS, CRFs etc.) and any other relevant quality measures.
- To use motivational interviewing, relapse management and other evidence-based interventions.
- To ensure full risk assessment and risk management is delivered effectively, under supervision.
- To ensure the highest quality of service is delivered by following local and national quality and performance standards, guidance, protocols, procedures and practice guidelines.
- To ensuring that all work is performed in accordance with Trust policies and procedures, including the Serious Incident policy.
- To prepare, print and log prescriptions for the team under the supervision under supervision of the clinical team.
Communication:
- To participate in multi-disciplinary meetings, both on-site and in the community relating to client management.
- To liaise and communicate clinical information with partner agencies concerning clients, within the strict guidelines / protocol on shared confidential information between AOCD and the named partner agencies.
- To promote a positive culture where improving communication, and maintenance of a healthy therapeutic relationship with clients are enhanced and valued.
- To contribute to the promotion of Team cohesiveness, multidisciplinary working and to work collaboratively with colleagues at all times in all parts of the Trust to achieve healthy and effective communication.
- To build and develop close links with partner agencies (e.g. West Middlesex Hospital, probation, GP's etc.)
Information and Resource Management:
- To be responsible for the effective preparation, management and documentation of FP10 prescription and records.
- To maintain accurate clinical records and of economical use of time and resources, diary appointments and workload priorities at ARC.
- To maintain accurate and up to date documentation of all clients records, ensuring the confidentiality of such records are in line with the Data Protection Act and Information Sharing Protocol.
- To adhere to all Addictions service data recording policies.
- To be responsible for ensuring monthly reports and other data reporting activities are submitted within agreed timescales.
- To ensure that client information is entered in the service database system and to ensure activity input to clinical systems is accurate and timely.
- To be responsible for use of resources allocated for the purpose of the post.
Personal/Professional Development and Training:
- To be directly accountable for own practice and to operate in line with the Trust code of clinical conduct and any relevant codes of professional conduct in relation to policies on direct patient care.
- To receive management supervision in accordance with local line management arrangements and to undertake professional/clinical Supervision as stated in the CNWL Supervision Policy, in relation to own clinical work.
- To complete the CNWL annual appraisal/review process and agree a personal development plan (PDP).
- To identify training needs as part of the annual appraisal/review process and complete evaluation of training events and courses attended.
Service Development & Delivery
- To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific service user group, peer support and substance use and mental health.
- To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these.
- To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate.
- To attend clinical, business & service development meetings as required.
Health & Safety
- To assist in maintaining stock, equipment and materials according to existing procedures, raising any concerns with the manager/senior in charge as soon as possible.
- To assist with recording and maintaining the safety and security of service users property.
- To maintain the environment in line with Infection Control and Health and Safety procedures.
- Learning and development
- To participate in Trust mandatory training & development opportunities considered appropriate to the role and as identified in the Personal Development Plan (PDP)
- To contribute and commit to undertaking an annual Development review/ Appraisal
- To engage in monthly supervision.
- To receive regular line management supervision as arranged by the service manager.
Person Specification
Education and Qualifications
Essential
- oNVQ Level 3 in Health and Social Care
- oBasic Level 2- English and Maths
- oCommitment to obtain underpinning knowledge through work based learning and mandatory training
Desirable
- oAccredited certificate in Life Coaching
- oAny specific training in Dual diagnosis
- o Completion of courses that are DANOS compliant
- o Motivational Interviewing
Experience
Essential
- oExperience of working with people with substance use issues.
- oExperience of working within Mental Health and/or addictions setting.
- oExperience of supporting with the development of individual care plans for managing recovery
- oExperience of working within a team.
- oExperience of working with a multi-cultural environment.
Desirable
- oGroup work
- oVoluntary experience in the field of addictions and/or mental health
Skills and knowledge
Essential
- oAbility to demonstrate knowledge of client recovery
- oAbility to demonstrate knowledge of treatment pathways in addictions.
- oEvidence of good interpersonal skills and an ability to form good relationships with service users and carers
- oEffective listening skills.
- oAbility to communicate on all levels and to a broad scope of individuals, both internally and externally to the Addictions Services.
Desirable
- oKnowledge of basic food hygiene
- oKnowledge of basic first aid
- oBasic Health and Safety awareness Moving and handling
- oAwareness of local services
- oKnowledge of benefits/ employment systems
Attitudes, aptitudes, personal characteristics
Essential
- oA preparedness to work flexible hours through prior arrangement as the needs of the job dictate (e.g. some evenings & weekends)
- oAbility to travel between locations.
- oAn ability to interact with staff from all disciplines.
- oAn ability to interact with people with mental health problems disabilities.
- oAn ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
- oAbility to appreciate understand other people's worlds.
- oAbility to demonstrate empathy, compassion and patience.
- oAn ability to be non-judgemental
- oAn ability to act calmly and to respond in a professional manner to distress, disturbance and unpredictability
- oKnowledge of how to build community links and networks
- oAbility to problem solve and create innovative solutions to help empower service user
- oUnderstanding of issues arising from experiencing ill health related to substance use.
- oAbility to work unsupervised in a range of settings
- oSensitive understanding of diversity issues and an ability to promote anti-discriminatory practice/ equal opportunities
- oAbility to demonstrate practical skills to provide support with daily living activities
- oGood organisational skills
- oEffective team player
Desirable
- oAbility to speak other languages
Person Specification
Education and Qualifications
Essential
- oNVQ Level 3 in Health and Social Care
- oBasic Level 2- English and Maths
- oCommitment to obtain underpinning knowledge through work based learning and mandatory training
Desirable
- oAccredited certificate in Life Coaching
- oAny specific training in Dual diagnosis
- o Completion of courses that are DANOS compliant
- o Motivational Interviewing
Experience
Essential
- oExperience of working with people with substance use issues.
- oExperience of working within Mental Health and/or addictions setting.
- oExperience of supporting with the development of individual care plans for managing recovery
- oExperience of working within a team.
- oExperience of working with a multi-cultural environment.
Desirable
- oGroup work
- oVoluntary experience in the field of addictions and/or mental health
Skills and knowledge
Essential
- oAbility to demonstrate knowledge of client recovery
- oAbility to demonstrate knowledge of treatment pathways in addictions.
- oEvidence of good interpersonal skills and an ability to form good relationships with service users and carers
- oEffective listening skills.
- oAbility to communicate on all levels and to a broad scope of individuals, both internally and externally to the Addictions Services.
Desirable
- oKnowledge of basic food hygiene
- oKnowledge of basic first aid
- oBasic Health and Safety awareness Moving and handling
- oAwareness of local services
- oKnowledge of benefits/ employment systems
Attitudes, aptitudes, personal characteristics
Essential
- oA preparedness to work flexible hours through prior arrangement as the needs of the job dictate (e.g. some evenings & weekends)
- oAbility to travel between locations.
- oAn ability to interact with staff from all disciplines.
- oAn ability to interact with people with mental health problems disabilities.
- oAn ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
- oAbility to appreciate understand other people's worlds.
- oAbility to demonstrate empathy, compassion and patience.
- oAn ability to be non-judgemental
- oAn ability to act calmly and to respond in a professional manner to distress, disturbance and unpredictability
- oKnowledge of how to build community links and networks
- oAbility to problem solve and create innovative solutions to help empower service user
- oUnderstanding of issues arising from experiencing ill health related to substance use.
- oAbility to work unsupervised in a range of settings
- oSensitive understanding of diversity issues and an ability to promote anti-discriminatory practice/ equal opportunities
- oAbility to demonstrate practical skills to provide support with daily living activities
- oGood organisational skills
- oEffective team player
Desirable
- oAbility to speak other languages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
