Home Treatment Service Support Worker

Job description

Job responsibilities

PERFORMANCE STANDARD

Act as a direct care giver for a given group of patients within an identified framework and model of care.

PERFORMANCE INDICATOR

1.1 Work under the direction and supervision of qualified staff.

1.2 Assist in the assessment of patient needs.

1.3 Implement individual care plans, which are designed to assist each patient in the promotion of his or her mental and physical health.

1.4 Carry out procedures considered appropriate by the qualified staff with minimal supervision.

1.5 Take part in, and help patients participate in occupational, diversional and recreational activities

1.6 Escort patients to various therapeutic/treatment programmes as determined by their care plan and the clinician in charge.

1.7 To act in a manner to raise standards of care and make the services culturally sensitive, relevant and accessible to meet the needs of the patients.

• Ensure patients make informed decisions whenever possible based on open and honest dialogue with the patient and their Carer, and, ensure patients choices are respected where possible.

• Build and maintain sound therapeutic relationships with patients and their families/carers.

• Record all interventions as directed and supervised by qualified staff.

• Maintain liaison with and participate in the inter-disciplinary and multi-professional approach to care.

2.KEY RESULT AREA:-MANAGEMENT OF RESOURCES

PERFORMANCE STANDARD

Work with agreed levels of resources both human and financial.

PERFORMANCE INDICATOR

• Co-operate with, contribute to and enact all aspects of daily work as co-ordinated and planned for by qualified staff.

2.3 Ensure that agreed Trust policies and procedures are followed.

2.4 Contribute to the setting and maintenance of standard setting and use audit systems.

2.5 Liaise with colleagues, finding ways to optimise and improve services without increasing costs.

• Adhere to Sickness and Absence policy.

• To support qualified staff with administrative tasks as required.

• Maintain a diary of appointments to include home visits, clinical and administrative meetings, and daily mileage/travel and submit to Community Mental Health Team Manager as required.

• To fully participate in team rotas to ensure service delivery.

3.KEY RESULT AREA:- COMMUNICATION AND LIASION

PERFORMANCE STANDARD

Ensure open channels of communication with both internal and external stakeholders

PERFORMANCE INDICATOR

3.1 Liaises with community services and carers regarding patient care.

3.2 Maintain strict confidentiality of patient information at all times.

3.4 Report to senior staff on matters of difficulty.

• Take part in /team briefings/meetings as directed by CMHT Manager.

• Keep up-to-date of developments within the service and Directorate by reading circulars, memos and information.

3.7 Accurately document all relevant communication with colleagues and team members.

4 KEY RESULT AREA:- PERSONAL DEVELOPMENT

PERFORMANCE STANDARD

Promotion of a positive image of the service through self-development.

PERFORMANCE INDICATOR

4.1 To participate in supervision and appraisal processes to enable reflective practice and person development.

4.2 Participate in in-service training considered appropriate and participate in other training as appropriate.

4.3 Participate in special projects, research and surveys related to the clinical area as directed.

5 KEY RESULT AREA:- HEALTH AND SAFETY

PERFORMANCE STANDARD

Ensure that the service is safe as laid down in the Health and Safety Act 1974, Trust Health and Safety policy manual and local Operational Policy.

PERFORMANCE INDICATOR

5.1 Understand and carry out responsibilities by adherence to the guidelines laid down in Health and Safety, COSHH, Fire Training and local policies directly affecting patient and personnel.

5.2 Report to the HTS Team Leader on all matters relating to health and safety issues.

• To report incidents and accidents in line with Trust policy.

Person Specification

Education & Experience

Essential

• Educated to Secondary level or equivalent, with GCSE's in English and Maths
• Excellent communication skills both verbal and written
• Previous experience in elderly care, gained at home, work or a voluntary basis
• Ability to work as part of a team
• Ability to aid assessment, plan and implement care
• Ability to treat patients with respect and dignity at all times adopting a culturally sensitive approach, which is holistic and person centred
• Ability to develop positive working relationships with patients, family and carers
• IT skills i.e. Microsoft word, Email, Internet

Desirable

• Previous experience of working with older adults with mental health problems or in a care setting
• Car Driver and access to own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Woodland Centre, Hillingdon Hospital

Pield Heath Road

Uxbridge

UB8 3NN

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)