Job summary
An exciting opportunity has arisen for an Administration Team Leader to join Ealing Community Services.
The post-holder will need to provide strong leadership and management for the administrative team at Ealing Day Treatment Centre, ensuring implementation of efficient and robust administration systems and processes to support our clinical services operating from this community site.The role will support day to day operational service delivery, including reception management functions for the building and a hands-on, practical approach is required.
In order to be shortlisted, please ensure that you outline your previous staff management/supervisory experience in your application, along with examples of how you meet other aspects outlined in the person specification.
Use of MS Office, SystmOne, Oracle and Health Roster will be essential in this role. Training will be provided, but a high level of IT literacy will be needed, in addition to having the ability to train your team and support their development. You will need to be well organised, be able to work on your own initiative and to cope with changing priorities and demands.
Main duties of the job
- To supervise, lead and manage a team of administrative staff.
- To oversee front of house services , ensuring that there is appropriate cover at all times and support operational service delivery at the community site.
- To continue to improve and develop the administrative functions and processes which support our clinical teams.
- To work collaboratively with colleagues across Ealing Community Partners and external organisations in relation to site management eg infection control, health and safety, ICT, estates and facilities etc
- To support various aspects of data collection, resolve SystmOne data quality issues and help to resolve ICT issues.
About us
There's a place for you at CNWL.We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providing top quality caredepends on our ability to employ the best people.We're always looking torecruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With adiverse culture and equally diverserange of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
To recruit, lead and manage a team of administrators who are responsible for delivering a high-quality efficient administration service to support the smooth running of a large and diverse range of clinical services.
To provide clear leadership in the Administration service, ensuring efficient and robust processes exist to support the delivery of clinical services, reporting to the Service Manager. The post holder will work as part of a dynamic team in delivering an effective service supporting Clinical Service Leads.
Job description
Job responsibilities
To recruit, lead and manage a team of administrators who are responsible for delivering a high-quality efficient administration service to support the smooth running of a large and diverse range of clinical services.
To provide clear leadership in the Administration service, ensuring efficient and robust processes exist to support the delivery of clinical services, reporting to the Service Manager. The post holder will work as part of a dynamic team in delivering an effective service supporting Clinical Service Leads.
Person Specification
Education/Qualifications
Essential
- Administration/Customer Care/ HNC in Business or acquired relevant equivalent experience
Desirable
- Computer literacy training course eg ECDL
Knowledge and skills
Essential
- Significant experience of working in an administrative capacity
- Able to work unsupervised to plan, prioritise and delegate work across a team
- Able to facilitate change within a team
- Excellent written and verbal communication skills
- High level of IT literacy
Desirable
- Good knowledge of patient flow, clinical care and processes of NWL (E)
- Knowledge of community resources to support a discharge pathway
- Knowledge of Local Authority and Health roles and integrated care models
Experience
Essential
- Use of SystmOne and MS Office
- Previous administrative role within a healthcare setting
- Experience of staff management and supervision
- Experience of conflict resolution
Desirable
- Experience of using clinical data systems
- Experience of scheduling outpatient appointments and/or admissions
Person Specification
Education/Qualifications
Essential
- Administration/Customer Care/ HNC in Business or acquired relevant equivalent experience
Desirable
- Computer literacy training course eg ECDL
Knowledge and skills
Essential
- Significant experience of working in an administrative capacity
- Able to work unsupervised to plan, prioritise and delegate work across a team
- Able to facilitate change within a team
- Excellent written and verbal communication skills
- High level of IT literacy
Desirable
- Good knowledge of patient flow, clinical care and processes of NWL (E)
- Knowledge of community resources to support a discharge pathway
- Knowledge of Local Authority and Health roles and integrated care models
Experience
Essential
- Use of SystmOne and MS Office
- Previous administrative role within a healthcare setting
- Experience of staff management and supervision
- Experience of conflict resolution
Desirable
- Experience of using clinical data systems
- Experience of scheduling outpatient appointments and/or admissions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
