Job summary
We are looking for an enthusiastic and motivated full time Administrator to work alongside an existing administrative staff member to provide an important administrative and customer service and to ensure the smooth running of the Mental Health Support Teams.
You will be the first point of contact, responding to verbal, face to face and email enquiries to the service so excellent communication skills are essential for this role.
You will be required to provide high quality, comprehensive administrative support to the team using your excellent communication, organisational and IT skills. You should be able to work independently, using discretion, judgement and critical analysis where appropriate.
The successful applicant will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system would be advantageous.
Main duties of the job
The post holder provides an important administrative service in the team to ensure the smooth running of the Milton Keynes Mental Health Support Team. This will include being the first point of contact for young people, relatives/carers and other professionals using computerised information systems, word-processing, developing, and maintaining filing systems collating statistics and returns as required by the Trust
About us
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust.
With every new employee were hoping to find our future leaders and we will support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
To ensure that all correspondence and documents, such as assessment letters, discharge summaries and other documents are accurately and efficiently typed and dispatched according to priority.
To be the first point of general contact from young people, carers, staff and others and to ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated. To respond to and monitor the teams telephone line and generic email account.
To facilitate effective communication, providing and receiving information within the team and by providing timely and accurate messages and information
To maintain an efficient electronic patient records system, following procedures laid down in policy.
To service meetings including preparing appropriate papers and taking and transcribing minutes
To assist in the implementation of any database in use in the Mental Health Service, including on request inputting or extracting data
To order and purchase stationery and office supplies and to monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly.
Job description
Job responsibilities
To ensure that all correspondence and documents, such as assessment letters, discharge summaries and other documents are accurately and efficiently typed and dispatched according to priority.
To be the first point of general contact from young people, carers, staff and others and to ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated. To respond to and monitor the teams telephone line and generic email account.
To facilitate effective communication, providing and receiving information within the team and by providing timely and accurate messages and information
To maintain an efficient electronic patient records system, following procedures laid down in policy.
To service meetings including preparing appropriate papers and taking and transcribing minutes
To assist in the implementation of any database in use in the Mental Health Service, including on request inputting or extracting data
To order and purchase stationery and office supplies and to monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly.
Person Specification
Education and Qualificiation
Essential
- Good general education up to GCSE/ A level standard / NVQ level 3 or equivalent experience
- Recognised IT Qualification, i.e. ECDL, CLAIT, RSA
- GCSE English or equivalent
Desirable
- Demonstrate a commitment to continuous professional development.
Previous Experience
Essential
- Experience of secretarial & data administrative work
- Experience of using and creating computerised databases
- Experience of working within a multi-disciplinary team
Desirable
- Experience of working in NHS setting or similar large organisation
- Experience of working with young people
Skills
Essential
- Knowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint
- Ability to provide secretarial support for meetings e.g. organising, booking rooms, minute taking
Desirable
- Knowledge of computerised patient databases
Person Specification
Education and Qualificiation
Essential
- Good general education up to GCSE/ A level standard / NVQ level 3 or equivalent experience
- Recognised IT Qualification, i.e. ECDL, CLAIT, RSA
- GCSE English or equivalent
Desirable
- Demonstrate a commitment to continuous professional development.
Previous Experience
Essential
- Experience of secretarial & data administrative work
- Experience of using and creating computerised databases
- Experience of working within a multi-disciplinary team
Desirable
- Experience of working in NHS setting or similar large organisation
- Experience of working with young people
Skills
Essential
- Knowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint
- Ability to provide secretarial support for meetings e.g. organising, booking rooms, minute taking
Desirable
- Knowledge of computerised patient databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
