Job summary
An exciting opportunity has arisen for a Band 4 Administrator to join our Mental Health Hospital Liaison Team.
The Mental Health Hospital Liaison Team provide support to patients who attend A&E in a crisis or need mental health support while an inpatient in the general hospital. The main responsibilities of this post will be to log referrals on our live tracker database in a timely and effective manner, to produce letters from clinicians notes, deal with telephone, face to face and email enquiries, taking minutes at daily MDT meetings and other meetings as required, and supporting the medical and clinical team with a range of administrative tasks.
Main duties of the job
We are looking for someone who is dynamic, organised, who can work autonomously as well as part of the multi-disciplinary team and who can work in an efficient manner. You will be responsible to the Patient Pathway Manager.
About us
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. Were always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
The administrator post will be responsible for providing a full range of administrative duties to the team. This will range from word processing, answering telephone calls, monitoring of e-mail accounts, arranging meetings and taking minutes, receiving and disseminating information and the provision of a receptionist service in order to enable the team to carry out a range of clinical activity as quickly and effectively as is required. The administrator is responsible for supporting various staff including Consultant Psychiatrists, Team Managers, Community Psychiatric Nurses, Occupational Therapists, Psychologist and Support Workers.
The post holder will work closely with other administrative staff within Milton Keynes Mental Health Service, sharing work where necessary and providing cover for leave purposes.
Job description
Job responsibilities
The administrator post will be responsible for providing a full range of administrative duties to the team. This will range from word processing, answering telephone calls, monitoring of e-mail accounts, arranging meetings and taking minutes, receiving and disseminating information and the provision of a receptionist service in order to enable the team to carry out a range of clinical activity as quickly and effectively as is required. The administrator is responsible for supporting various staff including Consultant Psychiatrists, Team Managers, Community Psychiatric Nurses, Occupational Therapists, Psychologist and Support Workers.
The post holder will work closely with other administrative staff within Milton Keynes Mental Health Service, sharing work where necessary and providing cover for leave purposes.
Person Specification
Qualifications
Essential
- Good general education up to GCSE/ A level standard / NVQ level 3 or equivalent experience
Experience
Essential
- Previous experience of working in a clinical environment
- Experience of using Microsoft Office suite of programmes Experience of working with databases including Excel to input, store, modify, structure, maintain & present data & information
- Experience of medical terminology and common drugs, particularly psychiatry
- Experience of minute taking
Desirable
Knowledge
Essential
- Understanding of confidentiality in the workplace
Desirable
- Understanding of mental health
Key skills/abilities
Essential
- Ability to develop & maintain high standards of communication both orally and in writing with people about difficult matters & / in difficult situations
Person Specification
Qualifications
Essential
- Good general education up to GCSE/ A level standard / NVQ level 3 or equivalent experience
Experience
Essential
- Previous experience of working in a clinical environment
- Experience of using Microsoft Office suite of programmes Experience of working with databases including Excel to input, store, modify, structure, maintain & present data & information
- Experience of medical terminology and common drugs, particularly psychiatry
- Experience of minute taking
Desirable
Knowledge
Essential
- Understanding of confidentiality in the workplace
Desirable
- Understanding of mental health
Key skills/abilities
Essential
- Ability to develop & maintain high standards of communication both orally and in writing with people about difficult matters & / in difficult situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
