Job summary
This is an exciting opportunity for an experienced and enthusiastic performance analyst professional to join Perinatal. The primary duty of this post is to provide comprehensive and high-quality information to support CNWL clinical services, by the provision of management information and analysis.
You will be the dedicated local lead for performance and data quality and support the business/service managers to develop the performance and data quality improvement strategy for their services.
You will support the Perinatal teams to develop, drive, and lead data related change initiatives including the standardisation of data recording and reporting, and data quality improvement initiatives.
You will be able to communicate clearly and knowledgeably in relation to all aspects of report development and engage stakeholders across the Trust in identifying how information can be utilised in new and innovative ways to enhance service planning, monitoring and delivery.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Previous applicants need not apply
Main duties of the job
Support the senior performance analyst, service managers and borough director, ensuring that the electronic clinical records system is used effectively and to an appropriate standard to meet performance requirements and support the data quality improvement programme.
Support and encourage staff to make the best possible use of the Tableau Business Intelligence system to access and build 'intelligent information' reports that assist staff in their work to monitor and improve service delivery.
The post holder will carry out routine analyses, proactive investigations, prepare reports to underpin contract management, performance management and service development. This post will also be responsible for monitoring data quality.
The post holder will be responsible for providing support to key business areas of CNWL services, including supporting the planning process, monitoring against major contracts, and performance issues; and assisting with the development and provision of reports by service/borough.
The post holder will contribute to the continuous development and efficient production of information reports and service analysis to meet the developing needs of the Trust's key internal and external stakeholders.
This is a varied and challenging post, suited to an individual with excellent interpersonal skills, strong organisational skills and a 'systems approach' to problem solving.
About us
This is an exciting and innovative role whereby the Performance Analyst will work closely with the Perinatal Senior Management Team and Senior Performance Analyst.
To help monitor performance and build the required reports to ensure the service continues to deliver on its Key Performance Indicators and delivers a safe and effective service.
The perinatal mental health service supports mothers/birthing people with mental illness who have infants under 24 months. CNWL perinatal mental service is comprised of a 10 bedded mother and baby unit, perinatal community services and a maternal mental health services across 5 North West London boroughs. The service has expanded significantly over the last 3 years and it is anticipated that the commissioning arrangements will change as the service moves to a Lead Provider Collaborative.
Job description
Job responsibilities
Overview of Main Duties and Responsibilities
- Provider information & relations
- To proactively develop a detailed knowledge of our services and the information and broader business intelligence needs of the clinicians and the managers working within them.
- To take the initiative in identifying poorly performing areas and working through models for recovery, as appropriate, for specific service areas.
- To attend regular performance review meetings with commissioning organisations to evaluate whether performance targets have been reached and to negotiate actions required for recovery, as appropriate.
- To work with commissioning liaison leads to support the annual planning process.
- The post holder would be expected to become an expert on specific services and analysis, providing advice to other staff in the Department as necessary.
- Business Analysis
To collate and present routine activity monitoring information in a timely and accurate manner to agreed formats and timescales ensuring that clear interpretation has been made to assist service leads.
- To run data extractions accurately and according to the set timetable and reporting cycles.
- To provide helpful and considered analysis to support service priorities, making use of and linking information from a range of source systems.
- To undertake complex ad-hoc analysis in areas defined by the Divisional Head of Performance or Borough Director. This will involve managing potentially contradictory and complex data to ascertain a credible, easily understandable position. The post holder will be expected to present this information to internal audiences as necessary.
- To prepare and carry out analyses by special request under the guidance of the Divisional Head of Performance.
- To proactively identify any key gaps in the information that clinicians and managers are provided with and then work with the Information Team to scope, specify and build new system extracts to better meet service information and business intelligence needs.
- To pro-actively develop regular benchmarking reporting and analysis to enhance CNWL understanding of performance relative to other community providers.
- To aggregate information from multiple sources and across service areas.
- To review guidance and identify ad hoc queries that may support the services financial or performance position.
- Presentation and Reporting
To produce monthly performance reports to the required timetable ensuring internal and external deadlines are met and data quality maintained and improved. This may include presenting complex or contentious information and explaining this to an internal audience.
- To distribute internal reports reliably to the appropriate audience, to ensure maximum availability of information.
- To submit external information and reports against current national requirements within assigned focus area.
- To support and contribute to the completion of monthly and quarterly monitoring reports against both activity and performance plans/trajectories e.g. monthly contract monitoring.
- To contribute to the preparation and delivery of presentations which are clear and appropriate to the purpose and the audience.
- To provide to requestors a clear narrative including assumptions and data sources in order to interpret requested analyses or reports; to brief requestors in person as well as written.
- Performance Management
Provide key support to Management in establishing a robust health and social care performance management framework for the directorate working with operational Borough / Service Managers to ensure that effective:
- Processes and procedures are in place to deliver the required internal and external performance outcomes / target
- Monitoring systems are in place to enable regular tracking of performance across all of the directorates services;
- Early warning systems are in place to flag potential performance exceptions;
- Managements systems are in place to tackle performance exceptions before they become a threat to delivery of performance targets.
To actively monitor the service KPIs and the implementation of outcomes and work with the Borough / Service Managers and Team Leaders in improving outcomes across the service teams.
- Information Management
Take a lead role in:
- The implementation of the services data quality improvement programme (part of a Trust-wide improvement programme) and the establishment of an automated data quality assurance system.
- Ensuring optimal use is made of the Business Intelligence System to provide the management team with high quality reports that bring together different sources of information to provide a comprehensive and integrated analysis of service performance.
- Act as a lead and champion for the use of the Trust Business Intelligence System across the service, supporting and encouraging clinicians and managers to make the best possible use of the new system to access and build intelligent information reports that assist them in their work to monitor and improve service delivery and clinical outcomes.
- Liaise closely with the Head of Performance to consider what new Business Intelligence System functionality might most helpfully be developed to support the directorates developing information requirements.
- Data Quality and Information Governance
- To monitor the quality of data and to work with services to improve the quality of data, negotiating and influencing recovery plans as required.
- To observe utmost rigour in the protection of patient-identifiable data, including continual improvement of filing practices and security techniques.
- Ensuring that all reports produced meet specified validation and quality control requirements before they are published.
- Ensuring that new reporting protocols, procedures and timetables are documented and existing protocols, procedures, timetables updated as appropriate to ensure business continuity.
- Resolving in a helpful manner any routine queries in relation to the reports developed and escalating any system-related issues to the Divisional Head of Performance.
- Take appropriate action to resolve any anomalies found within extracted data or reports seeking the support of the Divisional Head of Performance where appropriate.
Job description
Job responsibilities
Overview of Main Duties and Responsibilities
- Provider information & relations
- To proactively develop a detailed knowledge of our services and the information and broader business intelligence needs of the clinicians and the managers working within them.
- To take the initiative in identifying poorly performing areas and working through models for recovery, as appropriate, for specific service areas.
- To attend regular performance review meetings with commissioning organisations to evaluate whether performance targets have been reached and to negotiate actions required for recovery, as appropriate.
- To work with commissioning liaison leads to support the annual planning process.
- The post holder would be expected to become an expert on specific services and analysis, providing advice to other staff in the Department as necessary.
- Business Analysis
To collate and present routine activity monitoring information in a timely and accurate manner to agreed formats and timescales ensuring that clear interpretation has been made to assist service leads.
- To run data extractions accurately and according to the set timetable and reporting cycles.
- To provide helpful and considered analysis to support service priorities, making use of and linking information from a range of source systems.
- To undertake complex ad-hoc analysis in areas defined by the Divisional Head of Performance or Borough Director. This will involve managing potentially contradictory and complex data to ascertain a credible, easily understandable position. The post holder will be expected to present this information to internal audiences as necessary.
- To prepare and carry out analyses by special request under the guidance of the Divisional Head of Performance.
- To proactively identify any key gaps in the information that clinicians and managers are provided with and then work with the Information Team to scope, specify and build new system extracts to better meet service information and business intelligence needs.
- To pro-actively develop regular benchmarking reporting and analysis to enhance CNWL understanding of performance relative to other community providers.
- To aggregate information from multiple sources and across service areas.
- To review guidance and identify ad hoc queries that may support the services financial or performance position.
- Presentation and Reporting
To produce monthly performance reports to the required timetable ensuring internal and external deadlines are met and data quality maintained and improved. This may include presenting complex or contentious information and explaining this to an internal audience.
- To distribute internal reports reliably to the appropriate audience, to ensure maximum availability of information.
- To submit external information and reports against current national requirements within assigned focus area.
- To support and contribute to the completion of monthly and quarterly monitoring reports against both activity and performance plans/trajectories e.g. monthly contract monitoring.
- To contribute to the preparation and delivery of presentations which are clear and appropriate to the purpose and the audience.
- To provide to requestors a clear narrative including assumptions and data sources in order to interpret requested analyses or reports; to brief requestors in person as well as written.
- Performance Management
Provide key support to Management in establishing a robust health and social care performance management framework for the directorate working with operational Borough / Service Managers to ensure that effective:
- Processes and procedures are in place to deliver the required internal and external performance outcomes / target
- Monitoring systems are in place to enable regular tracking of performance across all of the directorates services;
- Early warning systems are in place to flag potential performance exceptions;
- Managements systems are in place to tackle performance exceptions before they become a threat to delivery of performance targets.
To actively monitor the service KPIs and the implementation of outcomes and work with the Borough / Service Managers and Team Leaders in improving outcomes across the service teams.
- Information Management
Take a lead role in:
- The implementation of the services data quality improvement programme (part of a Trust-wide improvement programme) and the establishment of an automated data quality assurance system.
- Ensuring optimal use is made of the Business Intelligence System to provide the management team with high quality reports that bring together different sources of information to provide a comprehensive and integrated analysis of service performance.
- Act as a lead and champion for the use of the Trust Business Intelligence System across the service, supporting and encouraging clinicians and managers to make the best possible use of the new system to access and build intelligent information reports that assist them in their work to monitor and improve service delivery and clinical outcomes.
- Liaise closely with the Head of Performance to consider what new Business Intelligence System functionality might most helpfully be developed to support the directorates developing information requirements.
- Data Quality and Information Governance
- To monitor the quality of data and to work with services to improve the quality of data, negotiating and influencing recovery plans as required.
- To observe utmost rigour in the protection of patient-identifiable data, including continual improvement of filing practices and security techniques.
- Ensuring that all reports produced meet specified validation and quality control requirements before they are published.
- Ensuring that new reporting protocols, procedures and timetables are documented and existing protocols, procedures, timetables updated as appropriate to ensure business continuity.
- Resolving in a helpful manner any routine queries in relation to the reports developed and escalating any system-related issues to the Divisional Head of Performance.
- Take appropriate action to resolve any anomalies found within extracted data or reports seeking the support of the Divisional Head of Performance where appropriate.
Person Specification
Education and Qualifications
Essential
- Educated to Degree level or equivalent
- Evidence of continuous learning throughout career
Desirable
- Project Management Qualification
Previous Experience
Essential
- Substantial years working in an analytical or business management role.
- Experience of report writing and presentation of information to a range of stakeholders
- Experience of managing change/ improving processes and systems
- Experience of using Excel to analyse and produce reports on complex data
- Experience of prioritising and managing own workload to meet tight deadlines.
- Experience of co-ordination and planning of complex information improvement projects to meet service requirements.
- Experience of using and applying analytical statistical processes.
- Experience of working with a variety of stakeholders
- Experience of managing projects through to successful completion
Desirable
- Experience of working with Mental Health Services in the NHS or Local Authority
- Experience of using SystmOne or Tableau
Skills, Knowledge and Abilities
Essential
- Able to work closely and develop successful working relationships with staff at all levels in the Trust.
- Excellent written and verbal communication skills, including report writing
- Good understanding of the national, health and social care agenda
- Able to communicate complex information clearly and tailor approach to meet the requirements of a range of stakeholder audiences.
- Strong interpersonal skills.
- Excellent numerical skills
- Able to undertake formal presentations to senior management teams and other stakeholders.
- Well-developed decision making skills and the ability to make judgements from a range of options.
- Excellent administrative and organisational skills
- Experience of leading, preferably chairing meetings and minute taking
- Able to use own initiative and act independently within line manager defined parameters.
- Able to develop and maintain working relationships across organisational boundaries.
- Able to work flexibly, responding rapidly to changing priorities.
- Good understanding of issues relating to information governance
- Good understanding of the national, health and social care agenda
- Good understanding of the regulatory framework for quality standards applied to health and social care organisations.
Attitudes, Aptitudes & Personal Characteristics
Essential
- Self-management. Able to work effectively in a complex environment, able to self-motivate and plan.
- Integrity. Motivated by values of getting on with the job, inclusiveness, openness in communication but mindful of confidentiality where appropriate.
Person Specification
Education and Qualifications
Essential
- Educated to Degree level or equivalent
- Evidence of continuous learning throughout career
Desirable
- Project Management Qualification
Previous Experience
Essential
- Substantial years working in an analytical or business management role.
- Experience of report writing and presentation of information to a range of stakeholders
- Experience of managing change/ improving processes and systems
- Experience of using Excel to analyse and produce reports on complex data
- Experience of prioritising and managing own workload to meet tight deadlines.
- Experience of co-ordination and planning of complex information improvement projects to meet service requirements.
- Experience of using and applying analytical statistical processes.
- Experience of working with a variety of stakeholders
- Experience of managing projects through to successful completion
Desirable
- Experience of working with Mental Health Services in the NHS or Local Authority
- Experience of using SystmOne or Tableau
Skills, Knowledge and Abilities
Essential
- Able to work closely and develop successful working relationships with staff at all levels in the Trust.
- Excellent written and verbal communication skills, including report writing
- Good understanding of the national, health and social care agenda
- Able to communicate complex information clearly and tailor approach to meet the requirements of a range of stakeholder audiences.
- Strong interpersonal skills.
- Excellent numerical skills
- Able to undertake formal presentations to senior management teams and other stakeholders.
- Well-developed decision making skills and the ability to make judgements from a range of options.
- Excellent administrative and organisational skills
- Experience of leading, preferably chairing meetings and minute taking
- Able to use own initiative and act independently within line manager defined parameters.
- Able to develop and maintain working relationships across organisational boundaries.
- Able to work flexibly, responding rapidly to changing priorities.
- Good understanding of issues relating to information governance
- Good understanding of the national, health and social care agenda
- Good understanding of the regulatory framework for quality standards applied to health and social care organisations.
Attitudes, Aptitudes & Personal Characteristics
Essential
- Self-management. Able to work effectively in a complex environment, able to self-motivate and plan.
- Integrity. Motivated by values of getting on with the job, inclusiveness, openness in communication but mindful of confidentiality where appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
