Job summary
The post holder will be an integral member of the SPRU and associated medical services team, providing primary secretarial / administrative support to the Medical Consultant body. It is important that the post holder work flexibly to cover for other medical secretaries' work where necessary. The post holder will also act as one of the central points of contact for patients / relatives, ensuring a positive corporate image and good client care is promoted at all times.
Main duties of the job
To prioritise own workload, effectively manage competing priorities within own workload and also the wider general office environment. Provide cover/crossover for other medical secretaries and administrative team within the service as and when necessary and during periods of absence, to ensure the continued smooth running of the office and service.
To be the primary point-of-contact for the Medical Consultants. Deal withenquiries on their behalf, take messages accurately, give information and advice (not medical) to GPs, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with consent to share information. To have the skills and knowledge to redirect queries to relevant people if necessary.
To support the wider administrative team with administrative functions where appropriate or necessary, for example the collection and oversight of team performance monitoring information using a database, spreadsheet and/or dedicated Trust patient information system, ensuring that all information is readily available for presentation and use on a regular basis.
About us
This is an outline of the post holder's duties and responsibilities. It is notintended as an exhaustive list. This is a new post within the Trust and the postholder would be expected to work with the Head of Business Development torefine the role profile in light of experience, patient and user feedback, otherstakeholder feedback and the needs of the Trust.
Job description
Job responsibilities
The post holder will be an integral member of the SPRU and associated medical services team, providing primary secretarial / administrative support to the Medical Consultant body. It is important that the post holder work flexibly to cover for other medical secretaries work where necessary. The post holder will also act as one of the central points of contact for patients / relatives, ensuring a positive corporate image and good client care is promoted at all times.
Job description
Job responsibilities
The post holder will be an integral member of the SPRU and associated medical services team, providing primary secretarial / administrative support to the Medical Consultant body. It is important that the post holder work flexibly to cover for other medical secretaries work where necessary. The post holder will also act as one of the central points of contact for patients / relatives, ensuring a positive corporate image and good client care is promoted at all times.
Person Specification
Education/Qualifications
Essential
- Good standard of education, including GCSE (A*-C) or equivalent in English and Maths
Desirable
- Computer Literacy Course e.g. ECDL
- Medical Secretarial qualification eg. AMSPAR
Knowledge and Skills
Essential
- Ability to initiate & co-ordinate change to own working practices
- Excellent IT skills, including preparation of reports and presentations
- Ability to work autonomously, in a fast-paced environment
- Ability to work as part of a team
- Ability to prioritise work and act accordingly
- To be able to use own initiative to problem solve
- Excellent time management and multi-tasking skills
- Excellent communication and interpersonal skills
Desirable
Experience
Essential
- Relevant experience working in a medical secretary / admin / PA capacity
- Experience of using IT systems and patient data systems
- Experience of using Microsoft Office
- Experience of general office and administrative duties, including telephone work
Desirable
- Experience of working in a large, complex NHS organisation
- Experience of working in a Palliative Care service
- Experience of Systm1 / EPIC
Communication
Essential
- Ability to provide and receive, convey and present sensitive and/or contentious information.
- Ability to sensitively manage complex conversations with often-distressed patients
- Ability to communicate with all levels of staff effectively.
- Ability to coordinate and communicate with the various different leads and teams
Personal attributes
Essential
- To have a positive can-do approach
- To embrace change and think proactively
- To be flexible and have the ability to adapt to suit the changing environment need
- To have a passion for patient wellbeing and the desire to support a team delivering high quality patient care.
- Ability to work unsupervised
- Ability to work positively within a team
Person Specification
Education/Qualifications
Essential
- Good standard of education, including GCSE (A*-C) or equivalent in English and Maths
Desirable
- Computer Literacy Course e.g. ECDL
- Medical Secretarial qualification eg. AMSPAR
Knowledge and Skills
Essential
- Ability to initiate & co-ordinate change to own working practices
- Excellent IT skills, including preparation of reports and presentations
- Ability to work autonomously, in a fast-paced environment
- Ability to work as part of a team
- Ability to prioritise work and act accordingly
- To be able to use own initiative to problem solve
- Excellent time management and multi-tasking skills
- Excellent communication and interpersonal skills
Desirable
Experience
Essential
- Relevant experience working in a medical secretary / admin / PA capacity
- Experience of using IT systems and patient data systems
- Experience of using Microsoft Office
- Experience of general office and administrative duties, including telephone work
Desirable
- Experience of working in a large, complex NHS organisation
- Experience of working in a Palliative Care service
- Experience of Systm1 / EPIC
Communication
Essential
- Ability to provide and receive, convey and present sensitive and/or contentious information.
- Ability to sensitively manage complex conversations with often-distressed patients
- Ability to communicate with all levels of staff effectively.
- Ability to coordinate and communicate with the various different leads and teams
Personal attributes
Essential
- To have a positive can-do approach
- To embrace change and think proactively
- To be flexible and have the ability to adapt to suit the changing environment need
- To have a passion for patient wellbeing and the desire to support a team delivering high quality patient care.
- Ability to work unsupervised
- Ability to work positively within a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
St Pancras Rehabilitation Unit ,St Pancras Hospital, South Wing,
4 St Pancras Way, London
London
NW1 0PE
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
