Job summary
In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative and enthusiastic Customer and Health Care Officer to join our forward thinking, friendly and expanding Sexual Health & HIV team at Buryfields Clinic, Guildford, Surrey.
We have a genuine and active commitment to education and staff professional development. The role will provide the opportunity to gain valuable experience working as part of a multidisciplinary team.
The post includes clinical and general office duties consisting of, supporting clinical staff, clinical duties, phlebotomy, chaperoning, microscopy, inputting patient details on our electronic patient record system, helping to cover a busy reception, liaising with patients, dealing with enquiries by telephone.
The post includes clinical and general office duties consisting of, supporting clinical staff, clinical duties, phlebotomy, chaperoning, microscopy, inputting patient details on our electronic patient record system, helping to cover a busy reception, liaising with patients, dealing with enquiries by telephone.
The Day to Day duties can vary, which helps keeps the role interesting and varied. A normal day can be supporting a "Specialist Consultant" Clinic with complex contraception in the morning and doing your own "Bloods clinic" in the afternoon. Alternatively, you can be covering reception in the morning and supporting a Nurse or Doctor in the afternoon.
Main duties of the job
The role is a dual role including reception and clinical work. Training will be offered to appropriate candidate. For the position you will:-
- have a non-judgemental approach to sexual health
- demonstrate an active interest in Sexual Health
- have the ability to work within the team both administrative and clinical tasks.
- chaperoning and assisting the clinical team in all aspects of out-patient care
- undertake phlebotomy including patients who have been diagnosed with HIV
About us
We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.
Job description
Job responsibilities
Please see attached Job Descriptions for full details of duties and responsibilities.
Establish and maintain communication with people on routine and operational matters. Communicates clearly with people at an appropriate level and pace. Calls patients into clinical room and explains testing and examination procedure. Collects samples for Chlamydia and Gonorrhea testing and performs urinalysis and pregnancy testing with associated reading, recording and reporting of results. Offers the on the spot self-administered STI tests. Performs Venipuncture for sexually transmitted infections and routine blood tests. Manages asymptomatic male and female patients through the clinic providing sexual health screening including blood tests for HIV and Syphilis. Able to triage patients and refer patients that they are unable to manage to the nurse or doctor or signpost the patient to the next available appropriate clinical session. Processes routine samples by labelling, recording and storing appropriately. Transports specimens to other departments as necessary. Aware of the equal entitlement to confidentiality due to under 16 years that attend the service. Raise awareness of testing for sexually transmitted infections and treatment service with a particular emphasis on vulnerable or risk communities within the area. Provide information, advice, support and guidance to 18-24 year old on sexual health matters.
Job description
Job responsibilities
Please see attached Job Descriptions for full details of duties and responsibilities.
Establish and maintain communication with people on routine and operational matters. Communicates clearly with people at an appropriate level and pace. Calls patients into clinical room and explains testing and examination procedure. Collects samples for Chlamydia and Gonorrhea testing and performs urinalysis and pregnancy testing with associated reading, recording and reporting of results. Offers the on the spot self-administered STI tests. Performs Venipuncture for sexually transmitted infections and routine blood tests. Manages asymptomatic male and female patients through the clinic providing sexual health screening including blood tests for HIV and Syphilis. Able to triage patients and refer patients that they are unable to manage to the nurse or doctor or signpost the patient to the next available appropriate clinical session. Processes routine samples by labelling, recording and storing appropriately. Transports specimens to other departments as necessary. Aware of the equal entitlement to confidentiality due to under 16 years that attend the service. Raise awareness of testing for sexually transmitted infections and treatment service with a particular emphasis on vulnerable or risk communities within the area. Provide information, advice, support and guidance to 18-24 year old on sexual health matters.
Person Specification
Qualifications
Essential
- NVQ Level 3 relevant to post or equivalent
Desirable
Experience
Desirable
- Working with members of the public
- Working with people from diverse backgrounds
- Work related experience in Sexual Health service
Skills and Abilities
Essential
- Record keeping - concise and legible signed entries
- Adaptability - learns quickly and able to change from one way of doing something to another
- Flexibility - able to change quickly from one task to another
- Able to understand and follow instruction, asking questions when necessary
- Communication skills - listens attentively and speaks clearly and confidentiality; able to converse with a variety of people
- Team worker - works well with other members of staff for the benefit of patients
Person Specification
Qualifications
Essential
- NVQ Level 3 relevant to post or equivalent
Desirable
Experience
Desirable
- Working with members of the public
- Working with people from diverse backgrounds
- Work related experience in Sexual Health service
Skills and Abilities
Essential
- Record keeping - concise and legible signed entries
- Adaptability - learns quickly and able to change from one way of doing something to another
- Flexibility - able to change quickly from one task to another
- Able to understand and follow instruction, asking questions when necessary
- Communication skills - listens attentively and speaks clearly and confidentiality; able to converse with a variety of people
- Team worker - works well with other members of staff for the benefit of patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
