Job summary
We are looking for Band 3 Health Care Support Workers we would love to receive your application!
Do you have a passion for healthcare? Are you caring, compassionate and looking for a new challenge?
Whether you are experienced in providing excellent patient care or just starting out, we'll have a role for you.
Main duties of the job
Health Care Support Workers work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. You will be part of a multi-disciplinary team supporting registered healthcare professionals in providing patient clinical care, including monitoring, observing, and ensuring personal hygiene standards are maintained or participating to provide a range of therapeutic activities for our patients.
We are dedicated to the ongoing development of our staff; we offer a wide range of opportunities for personal and professional growth including excellent progression through various career pathways.
About us
Here at Central and North West London NHS Trust, we provide an extensive range of specialist health services, including Physical Health, Mental Health, Learning Disabilities, Eating Disorders, Addictions, Sexual Health and Health and Justice across London, Milton Keynes and beyond. Our services are mainly provided in the community, hospitals, schools and prisons.
We're passionate about delivering first-class patient-centred, safe and effective care, whether in a hospital setting, in a community clinic or the patient's home. Patients are at the heart of everything we do.
What we offer
- 27 days' leave (rising to 29 after five and to 33 after ten years' of service)
- Enhanced pay when you work unsocial hours
- Excellent progression through various career pathway opportunities
- Regular ongoing supervision and appraisals with optional coaching are available
- Support towards the Continuous Professional Certificate
- Support to complete the Care Certificate
- Generous NHS pension
- Great maternity, paternity and adoption support
- Childcare vouchers
- Wide range of staff networks and initiatives that you can be part of
- Access to meaningful discounts and benefits such as cycle and travel card loans, salary deduction schemes enabling you to buy a car and hundreds of household items whilst spreading the cost over 12 months.
- Health and wellbeing support
Job description
Job responsibilities
Band 3 Health Care Support Workers for our HBOS and Mental Health Lounge Hillingdon Lighthouse to work closely with people who use our Services, their families, friends and carers and contribute to how people experience our services. Band 3 Health Care Assistants / Support Workers are expected to be holistic in their approach to care, kind, responsive, professional and contribute to the quality of the services we provide by:
- Keeping the people who use our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses
- contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence-based policies and procedures when implementing care plans
- ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to implementing and evaluating care plans.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
Band 3 Health Care Support Workers for our HBOS and Mental Health Lounge Hillingdon Lighthouse to work closely with people who use our Services, their families, friends and carers and contribute to how people experience our services. Band 3 Health Care Assistants / Support Workers are expected to be holistic in their approach to care, kind, responsive, professional and contribute to the quality of the services we provide by:
- Keeping the people who use our services as safe as possible by recognising the limits of the Health Care Assistant role and working closely with Registered Nurses
- contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence-based policies and procedures when implementing care plans
- ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to implementing and evaluating care plans.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Person Specification
Education and Qualifications
Essential
- Numeracy and Literacy skills required to keep accurate records and administer medicines (if appropriate)
- Spoken and written English, to an appropriate standard to fulfil the job requirements
Desirable
Previous Experience
Essential
- Previous experience as a Band 2 or 3 health care assistant or equivalent demonstrated experience to provide care.
- Proactively and independently managing own caseload
- Experience of working with the general public communicating with a range of different people
- Previous experience of working in a fast-paced environment
- Previous experience of working within a customer focused environment
Desirable
- Healthcare/NHS or similar experience in community or hospital settings, Volunteer sector
- Previous experience in mental health setting or working with adults suffering from mental health problems
- Experience in a caring role
Skills and knowledge
Essential
- Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone.
- Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies
- Able to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary
- Able to maintain electronic patient records Use Microsoft Word to draft letters and reports
- Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
- Able to work on your own but follow the directions of care plans and Band 4 staff or registered staff
- Accepting responsibility for decisions / actions
- Work well with other members of the team including communicating effectively, being kind and considerate, reliable and enthusiastic.
- Help others in the team achieve their objectives and deliver safe, effective care
- Obtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impacts on your work and the people you are working with
Desirable
- Basic knowledge and understanding of the Mental Health Act 1983.
Other
Essential
- Willingness to undertake Care Certificate and further training as required
- Prepared to work flexible shifts including both day and night shifts.
Attitudes, aptitudes, personal characteristics
Essential
- Caring for the people who use our services, their families and carers, and other staff
- Respectful of others and genuinely treating them how you would want to be treated
- Able and willing to work with service users, family and carers, and other staff in a way which empowers and supports others and makes them feel better about themselves
- Able and willing to work in partnership with service users, their friends and family as well as other health care professionals
Person Specification
Education and Qualifications
Essential
- Numeracy and Literacy skills required to keep accurate records and administer medicines (if appropriate)
- Spoken and written English, to an appropriate standard to fulfil the job requirements
Desirable
Previous Experience
Essential
- Previous experience as a Band 2 or 3 health care assistant or equivalent demonstrated experience to provide care.
- Proactively and independently managing own caseload
- Experience of working with the general public communicating with a range of different people
- Previous experience of working in a fast-paced environment
- Previous experience of working within a customer focused environment
Desirable
- Healthcare/NHS or similar experience in community or hospital settings, Volunteer sector
- Previous experience in mental health setting or working with adults suffering from mental health problems
- Experience in a caring role
Skills and knowledge
Essential
- Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively. Speaking face to face but also by telephone.
- Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the CNWL policies
- Able to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary
- Able to maintain electronic patient records Use Microsoft Word to draft letters and reports
- Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
- Able to work on your own but follow the directions of care plans and Band 4 staff or registered staff
- Accepting responsibility for decisions / actions
- Work well with other members of the team including communicating effectively, being kind and considerate, reliable and enthusiastic.
- Help others in the team achieve their objectives and deliver safe, effective care
- Obtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impacts on your work and the people you are working with
Desirable
- Basic knowledge and understanding of the Mental Health Act 1983.
Other
Essential
- Willingness to undertake Care Certificate and further training as required
- Prepared to work flexible shifts including both day and night shifts.
Attitudes, aptitudes, personal characteristics
Essential
- Caring for the people who use our services, their families and carers, and other staff
- Respectful of others and genuinely treating them how you would want to be treated
- Able and willing to work with service users, family and carers, and other staff in a way which empowers and supports others and makes them feel better about themselves
- Able and willing to work in partnership with service users, their friends and family as well as other health care professionals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
