Business manager band 5

Job description

Job responsibilities

Leadership: The post holder will be expected to be fully committed to, and act as a champion for the Trusts Values. Ensuring that a professional service and image is maintained at all times, thereby acting as a role model to all staff.

• Demonstrate leadership and innovation in solving problems involving various factors in contexts that are unfamiliar and unpredictable. Using own initiative to address areas of concern and work towards change.
• Provide immediate emergency planning to deal with ad-hoc issues as and when they arise
• Manage and offer leadership to the Administrative team across the Tri-borough.
• Provide day to day operational support to clinical and professional leads within the service, including diary management, administrative duties, taking minutes and managing action logs at senior meetings
• Take a Change Management approach to navigate challenges and develop plans to support more effective team management to drive key organisational change initiatives and
• Oversee the implementation of service procedures with the aim to increase service productivity while meeting service demands and maintaining good working relationships across all teams
• Support with team objectives being clearly defined within the service staffing groups, and met within set Work with the teams and professional leads to address any areas that are not in line with Divisional and Trust objectives.
• Assist the Head of Service to establish and maintain clear and direct links with partners who can support the service to meet the needs of the clients and the Service Level Agreements.
• Be able to represent the service internally and externally with
• Support delivery of service improvements that will enhance patient outcome including:
  • Ensuring patient pathways achieve commissioned activity in a cost-effective way to support the Health and Social Care Agenda being fully implemented.
  • Identifying areas for improvement from patient surveys and feedback, and work with clinical teams to adopt them.
• Take responsibility for own continuous professional development, maintaining a sound level of professional knowledge and competence in line with the Personal Development Plan agreed at the annual appraisal.

Finance

• Support the borough leads with the effective management of the budget so it remains within the agreed financial envelope to prevent overspend, and ensure the service meets its financial and cost improvement plan targets.
• Liaise with the Trust Finance department to scrutinise the budget, closely monitoring the allocation of costs and tracking income to ensure any budgetary issues are identified and corrected.
• Be an authorised signatory within agreed
• Support with the effective and efficient use of resources and make recommendations regarding supplies and equipment. Maintaining safe services while providing value for money in the planning of service delivery.
• Support with the service financial budget for planned workforce (establishment). Regularly reviewing data with team leads to ensure that the number of planned full time equivalent workforce in post and the number of vacancies to be filled are accurately captured and reflect the service
• Assist in managing team recruitment and tracking with additional / seasonal funds.
• Support the invoicing processes for subcontracts. Co-ordinate and deliver administrative processes for CIS invoices.
• Assist in financial modelling for new service developments.

Business support and Development

• Support the Senior Management Team with the strategic and operational direction and development of the service.
• Take part in identifying new business opportunities and contractual developments for existing business and supporting with their delivery.
• Support development and improvement initiatives using a QI approach
• Work with the Business and Transformation Team, Performance, and Finance teams to develop business cases, with supporting information and costings.
• Identify gaps in service provision and discuss steps to manage any identified problem areas with the head of service as appropriate.
• Participate in the ongoing development of referral pathways, protocols, policies, and standards to ensure quality assurance systems are in place for the elimination of clinical risk.

Workforce

• Support the borough leads in the recruitment and retention of staff and engage in Tri-Borough recruitment drives as appropriate.
• Take a Tri-Borough approach and overview to support with setting up and delivering robust and consistent orientation, induction and probation processes for all new starters.
• Support in utilizing sustainable workforce solutions and implementing appropriate policies to manage flexible working, skill-mix and workforce planning issues.
• Assist in completing and managing recruitment trackers supporting to oversee key metrics around service sickness absence, supervision, mandatory training, annual appraisal, and disciplinary and grievance concerns within the service are met.
• Support to ensure that all staff grievances / disputes and complaints are resolved speedily at the lowest possible level of the organisation in line with SCARF principles (Safe / Compassionate / Accountable / Reflective/Fair).
• Ensure HR processes are transparent, meet time targets and that progress is reported.
• Where line management duties apply: manage work plans for staff to ensure that a robust and efficient service is delivered.

Performance and Information

• Work closely with leads and the Performance Team to identify any performance issues and any corrective measures to be implemented.
• Make effective use of available information systems and computer software tools for the retrieval and presentation of data and develop their usage to enhance service delivery.
• Support with the collection of accurate clinical and performance data for analysis and action to improve the service.
• Actively monitor the quality of data received and with the leads, develop any support to ensure that the reporting systems in place are robust.
• Act on own initiative to resolve capacity issues by liaising with clinical leads and other departments to ensure current and future targets are met.
• Support to meet service staffing requirements by establishing service priorities then liaising with agency and bank providers to maintain safe staffing levels.
• Work with leads to monitor and evaluate outcome measures for the service to effectively manage patient flow and deliver safe and efficient patient care.
• Proactively identify areas for improving clinical practice and service delivery in liaison with clinical staff across the Unit.
• Contribute and, where appropriate, compile reports or presentations about the service to present to stakeholders and appropriate groups.
• Manage and develop external communications including services leaflets and the services webpage on the Trust website.

Governance and Risk

• Support the maintenance of a service risk register, ensuring it is regularly updated and new risks are identified as appropriate. Escalating any risks of particular concern within the senior management structure.
• Assist with updating the risk register and putting together paperwork for reports required for the Inner London Quality Governance Group. Representing the service at this meeting when required.
• Ensure the service Business Continuity Plan (BCP) is regularly reviewed and Promoting a Tri-Borough approach to training to embed knowledge and understanding of it.
• Support with the formulation and update of service policies, procedures and standards of support/care for the service.
• Support with the progression of logged incidents and complaints in the service, ensuring response times are met and any actions identified from the investigations delivered.
• Assist or lead where appropriate in the formal investigation of written complaints regarding the delivery of service.
• Robustly manage all CQC evidence, ensuring storage of information is maintained uniformly across the Tri-borough.

Other

• Take responsibility for own and others health and safety in the working
• Represent the CIS Business management agenda at relevant
• Demonstrate resilience when responding to challenge, change and complex or difficult
• Make judgements based on analysis and interpretation of a wide range of information and data from various sources, comparing options to decide how to act as appropriate during complex situations.
• Delegate, organise and prioritise resources, autonomously, to ensure the safe delivery of the service both in and out-of-hours.
• Undertake any other duties as deemed necessary by the Operational Lead that is relevant to the role.

Patient Experience: Business managers contribute to the people using our services feeling respected and empowered to make decisions about their health and wellbeing. They will:

• Support in responding to complaints or concerns effectively and quickly in line with the Trust policy.
• Develop and execute successful strategies to increase the number of Friends and Family Test questionnaires completed by patients for the service, and to review and respond to the feedback contained in them.
• Work in partnership with patients, their families and carers when required to involve people in all decision making as far as possible.
• Signpost patients and carers to the training courses available from the Recovery and Wellbeing College or services provided by the local authority or voluntary sector.
• Reassure people by being professional, responsive, knowledgeable and
• Demonstrate leadership and challenge any poor behaviour to patients, families, or other staff members. Creating a positive, inclusive culture in which everyone is treated with kindness and respect with the Trusts values embedded in all practice.

Person Specification

education and qualification

Essential

• Professional degree or diploma or Equivalent experience and knowledge in a relevant role or Educated to Degree level
• Evidence of continued professional development

Desirable

• Post graduate learning to Masters level or equivalent qualification
• Leadership/Management qualification

skills and abilities

Essential

• Good people management and organisational skills including advanced communication skills verbally and written.
• Knowledge of financial management or budget controls
• Ability to provide written reports and data analysis as required
• Ability to establish systems to analyse performance activity and implement remedial actions in order to meet key targets.
• Good level of IT proficiency, particularly the use of MS Office software, to include Excel, Outlook, Teams and PowerPoint.
• Able to act appropriately in challenging environments using own initiative and be proactive in problem solving
• Demonstrate the ability to respond in a flexible manner to competing demands within set timescales for the organisation, service and individual workloads of self and team

Desirable

• Experience of using SystmOne Tableu
• Experience with SPOR or similar call service

knowledge and experience

Essential

• Operational experience in the provision of care for people in a health or social care setting
• To demonstrate knowledge of the provision of complex services
• Understanding and experience of developing, implementing and monitoring governance processes, including risk and performance management
• Supporting with recruitment across the service, leading on recruitment drive for own administrative team
• Experience of dealing with incidents and complaints
• Experience of quality improvement including change and project management

Desirable

• Good understanding and knowledge base of the provision of patient services
• Experience of managing people or leading a team, ensuring timely completion of annual appraisals and supervision.
• Experience ensuring that all staff are compliant with appropriate statutory and mandatory training.
• Experience of providing line management to staff.

personal qualities

Essential

• Compassionate, curious, approachable, visible and open to learning
• Awareness of being a role model within the service and wider trust
• Ability to work within teams and manage own workload
• Demonstrates curiosity in role supporting clinical teams
• Can-do attitude
• Development of oneself and those around you

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Kensington Town Hall

Hornton Street

Kensington and Chelsea

W8 7NX

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)