Job summary
Would you like the opportunity to join a friendly and supportive team, while supporting and leading on change projects to make essential improvements to both staff and patient care quality experiences?
An exciting opportunity has arisen within CNWL Goodall Division's Business and Transformation Team for two dynamic, motivated Project and Service Improvement Managers (one of which should have a creative edge, comfortable creating well designed, visually-pleasing communications materials, such as slide-decks displaying complex information clearly with audience in mind).
The roles will be flexible in terms of the service line projects it supports often supporting projects across a number of service areas. As such the role base will vary across the central and north west London patch the Trust covers, dependent on the project and need, with remote/virtual working.
You will be comfortable receiving high-level guidance from senior leaders, and being responsible for translating this in to clear plans for the service, through to delivery.
We look forward to hearing from you. Should you have any further queries please do not hesitate to get in touch with naomi.willliams21@nhs.net
Main duties of the job
Service Improvement Manager (General)
To lead, co-ordinate and manage change and service improvement projects across the Goodall portfolio as required. This will involve project planning and management, developing excellent relationships with service leads and their teams, coaching and facilitating the project teams in redesigning their work patterns and delivering significant improvement in service productivity and efficiency.
Service Improvement Manager (Marketing/ communications)
To lead, co-ordinate and manage change and service improvement projects across the Goodall portfolio as required. This will involve project planning and management, project governance establishment, drafting project documentation as required (PIDs, plans, risk registers, business cases, proposals, slide decks/presentations, process flow charts etc.);developing excellent working relationships within the B&T team, with service leads and their teams, including Senior Management Teams, and corporate departments; coaching and facilitating the project teams in redesigning their work processes and delivering significant improvement in service productivity and efficiency
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
About us
There's a place for you at CNWL.We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providingtop quality caredepends on our ability to employ the best people.We're always looking torecruit outstanding peoplewho will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With adiverse culture and equally diverserange of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
Main Duties and Responsibilities
1. Project Management Scope requirement and produce robust and realistic business cases and project plans/risk registers for driving forward productivity initiatives, using appropriate methodology and leading to the implementation of actions and outcomes required to deliver the projects in line with locally agreed timescales Use appropriate software to create and maintain appropriate project documentationincluding project initiation documents, business cases, project plans, project briefs, risk and issue logs and communication plans Scope and engage with internal and external stakeholders as required; ensure that the clinical, patient/carer perspective and clinical staff are central to the work of the project, working with clinical teams, managers and existing Business & Transformation Managers and Service Improvement Managers to develop new ways of working. Scope and establish project governance structures as required by the project e.g. project board, groups, sub-groups/task and finish groups, and capture/monitor actions resulting from these to support project progression to timescale. Support development of update and highlight reporting as required Co-ordinate a number of productivity initiatives which are running simultaneously Report to the Head of Transformation & Business Development on progress, outcomes and issues against agreed project milestones, and to submitregular reports on progress, in the given format and at the required times. Agree tasks and resources required to meet project objectives and manage the project within and according to the agreed budget and timescales.
2. Service improvement Plan and manage service improvement projects, monitoring milestones and outcomes, working with service leads to ensure projects are on track. Be the expert in use of process improvement tools and techniques and be aware of best practice in this field. To identify service and process improvement initiatives to improve the performance of services and to be responsible for the planning and implementation of those initiatives, working closely with all stakeholders associated with the projects, including clinical leads and senior managers. Acts as an internal consultant, providing advice and expertise as required ensuring best practice is followed. Support the project teams by coaching and facilitating discussions to encourage creative thinking, identifying ways to improve productivity and developing ways to improve services.
3. Data & Audit Collection Assess baseline performance and monitor progress by developing comprehensive auditing/reporting mechanisms and by analysing existing data. Collect, disseminate, analyse and present appropriate quantitative and qualitativedata, as required. This will include the need to regularly review and maintain an overview of relevant research, best practice, topic specific literature, national updates and benchmarking reports produced by NHS partner organisations. Regularly review the project status to ensure that time scales and other requirements of the project plan are being met and to present regular formal reports for Senior Management Team meeting each month.
4. Training & Education Develop and deliver training sessions and workshops for service leads and their teams. Attend and participate in any required workshops and events; ensuring that the skills, knowledge base and learning is transferred to appropriate stakeholders across the Division.
5. Other Duties Maintain confidentiality and integrity at all times. Adhere to all Trust policies. Maintain a flexible approach to the work of the project in order to meet the target.
Job description
Job responsibilities
Main Duties and Responsibilities
1. Project Management Scope requirement and produce robust and realistic business cases and project plans/risk registers for driving forward productivity initiatives, using appropriate methodology and leading to the implementation of actions and outcomes required to deliver the projects in line with locally agreed timescales Use appropriate software to create and maintain appropriate project documentationincluding project initiation documents, business cases, project plans, project briefs, risk and issue logs and communication plans Scope and engage with internal and external stakeholders as required; ensure that the clinical, patient/carer perspective and clinical staff are central to the work of the project, working with clinical teams, managers and existing Business & Transformation Managers and Service Improvement Managers to develop new ways of working. Scope and establish project governance structures as required by the project e.g. project board, groups, sub-groups/task and finish groups, and capture/monitor actions resulting from these to support project progression to timescale. Support development of update and highlight reporting as required Co-ordinate a number of productivity initiatives which are running simultaneously Report to the Head of Transformation & Business Development on progress, outcomes and issues against agreed project milestones, and to submitregular reports on progress, in the given format and at the required times. Agree tasks and resources required to meet project objectives and manage the project within and according to the agreed budget and timescales.
2. Service improvement Plan and manage service improvement projects, monitoring milestones and outcomes, working with service leads to ensure projects are on track. Be the expert in use of process improvement tools and techniques and be aware of best practice in this field. To identify service and process improvement initiatives to improve the performance of services and to be responsible for the planning and implementation of those initiatives, working closely with all stakeholders associated with the projects, including clinical leads and senior managers. Acts as an internal consultant, providing advice and expertise as required ensuring best practice is followed. Support the project teams by coaching and facilitating discussions to encourage creative thinking, identifying ways to improve productivity and developing ways to improve services.
3. Data & Audit Collection Assess baseline performance and monitor progress by developing comprehensive auditing/reporting mechanisms and by analysing existing data. Collect, disseminate, analyse and present appropriate quantitative and qualitativedata, as required. This will include the need to regularly review and maintain an overview of relevant research, best practice, topic specific literature, national updates and benchmarking reports produced by NHS partner organisations. Regularly review the project status to ensure that time scales and other requirements of the project plan are being met and to present regular formal reports for Senior Management Team meeting each month.
4. Training & Education Develop and deliver training sessions and workshops for service leads and their teams. Attend and participate in any required workshops and events; ensuring that the skills, knowledge base and learning is transferred to appropriate stakeholders across the Division.
5. Other Duties Maintain confidentiality and integrity at all times. Adhere to all Trust policies. Maintain a flexible approach to the work of the project in order to meet the target.
Person Specification
Education/ relevant experience
Essential
- Degree or equivalent experience
Desirable
- Experience within an NHS setting
Skills & Knowledge
Essential
- Project management skills - ability to plan, manage and monitor according to the project framework and within the agreed budget.
- Excellent communicator with strong negotiation skills and the ability to influence and effect change at both a clinical and managerial level.
- Ability to implement service development at management level
- IT Skills: word processing, databases, spreadsheets, Power point, web browsing software.
Person Specification
Education/ relevant experience
Essential
- Degree or equivalent experience
Desirable
- Experience within an NHS setting
Skills & Knowledge
Essential
- Project management skills - ability to plan, manage and monitor according to the project framework and within the agreed budget.
- Excellent communicator with strong negotiation skills and the ability to influence and effect change at both a clinical and managerial level.
- Ability to implement service development at management level
- IT Skills: word processing, databases, spreadsheets, Power point, web browsing software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
