Information and Analytics Manager

Job responsibilities

Principle role responsibilities

Operations

• Manage the response to and delivery of requirements from the business and service lines for reports, scorecards and dashboards and agree a schedule for development and publication.

• Make optimal use of the Business Intelligence System(s) to provide the services with high quality reports that bring together different sources of information to provide a comprehensive and integrated analysis of service performance.

• Be responsible for ensuring good practice in relation to report development and documentation.

• Be responsible for establishing data quality standards and processes to support data quality.

• Understand the complexity of the organisations business reporting requirements and ensure that these can be effectively summarised by developing standardised reporting specifications and processes.

• Act as a champion for the use of the Trust Business Intelligence System across the services supporting and encouraging clinicians and managers to make the best possible use of the system to access and build intelligent information reports that assist them in their work to monitor and improve service delivery and clinical outcomes.

• Work closely with the Head of Performance & Information, to review the strategic direction of information and performance reporting requirements to identify how future information needs will be met, and setting the strategic direction for the team.

• Utilise the resources of the Performance and Information team to ensure the design, development and delivery of appropriate, timely operational reports for Services, Executive teams and the Board.

Performance Reporting

• Ensure and be responsible for the timely and high-quality delivery of all internal and external information and performance reporting requirements such as: delivery of the information requirements detailed in national and local contract schedules.

• Ensure that the Trust has accurate, consistent and regular reporting in place against all key national, local and internal performance metrics.

• Deliver benchmarking of the Trusts performance against key competitors to help position the Trust and identify its unique selling points.

• Be a part of and regularly attend relevant forums for national data reporting.

Quality Improvement

• Manage the development of effective information analysis systems to support the Trusts Operational Plans and strategic requirements, meeting the demands of a growing foundation trust and the increasingly competitive environment in which we operate.

• To ensure that the data held on Trust information systems is complete, valid and accurate through the production of regular data quality reporting. This will require close joint working with the Clinical Systems Team and service line managers and clinicians.

• Build and maintain a database of all quality and performance profiles and public health information that relate to all areas in the Trust as well as the population it covers.

• Manage the development and operation of data quality checking routines and ensure safe data within the business requirements of contract monitoring, performance monitoring and demand modelling.

• Ensure that all reports produced / reporting objects or templates developed meet specified validation and quality control requirements by the Head of Information before they are sent out or published using available business intelligence tools.

• Regularly coordinate and manage audits of the working practices of the team, identifying and communicating changes that could lead to improved ways of working.

• To ensure utmost rigour in the protection of patient-identifiable data, including continual improvement of filing practices and security techniques.

• To ensure data security and information confidentiality and Information Governance good practice.

• Have a solid understanding of the IT systems operated by CNWL with regards to data models and structures so as to facilitate work to develop new and more complex reporting objects that require effective and intelligent linkage between sources of information held on different systems.

• Proactively identify instances where Trust systems are not set up as best to support key stakeholders reporting requirements and escalate issues to the Information and Analytics Manager.

• Maintain an up-to-date knowledge and understanding of NHS health informatics as they apply to Trust systems.

Business Engagement

• Develop and maintain strong and effective relationships with external stakeholder and agencies such as the CCGs, NHS England/Improvement, NHS Digital, Public Health and Local Authorities.

• Develop and maintain strong and effective relationships with internal stakeholders across local performance and corporate teams, and encourage this within the Performance and Information team.

Team Management

• With support from the Head of Performance & Information, be responsible for the line management of staff in the Performance & Information team to achieve the objective of the team and the strategic objectives of the Trust.

• Be a confident and capable manager, motivating and leading the established team and taking a proactive approach to the development of the team as a whole and each of its members.

• Ensure that the team retains a customer focused approach, tailoring the teams work programme to ensure that the priorities of key internal and external stakeholders are effectively supported.
• Be a key point of liaison with the Divisions and corporate directorates to ensure that the service provided by the team meets their business requirements.

• Provide supportive and effective line management for the Performance and Information Analysts. This will include structured 1:1 supervision to take place at least once per month.

• Ensure that the teams development needs are met, carrying out appraisals in accordance with the Trusts Personal Development Review (PDR) process. This will also include ensuring that the analysts receive appropriate development input.

• To formally deputise for the Head of Performance & Information on Information in their absence with regard to Information and Performance related matters.

Education and Qualifications

Essential

• Educated to Master's level in relevant discipline or equivalent professional and management experience.
• Significant experience in a relevant role

Desirable

• Degree in Public Health, Epidemiology or Health Economics.
• Evidence of continuing professional development.

Previous Experience

Essential

• Previous experience of line management
• Previous work experience in a relevant role within a large complex organisation.
• Experience of addressing large groups of people
• Able to manage and influence team, setting and communicating clear standards and supporting personal development.
• Previous experience of working within the NHS or social care services.
• Experience of writing, revising and monitoring business rules/procedures and interpreting national guidance. Implementing appropriate processes or procedures to comply with them
• Experience of providing training in 1:1 and group settings to stakeholders at varying levels of seniority
• Experience of using Tableau Visual Analytics tool
• Experience in communications, including report writing and publications

Desirable

• Previous experience of working within mental health or substance misuse
• Previous experience of project management using recognised project management tools (AGILE, Prince II, Microsoft etc) or equivalent methodology

Skills and knowledge

Essential

• Advanced understanding of national policy / regulatory requirements and developments within health and social care and their implications in terms of the information requirements of providers and commissioners of mental health, learning disability and substance misuse services.
• Advanced knowledge of NHS and social care data sets (MHSDS, CSDS, etc.) and key performance indicators
• Ability to audit existing information flows with the aim of signing them off or amending them to comply with national data quality requirements.
• Able to demonstrate understanding of the information needs of the Trust's key internal and external stakeholders.
• Understanding and awareness of the range of available sources of business intelligence relevant to a community facing NHS Trust and how these could be effectively used.
• Customer awareness and understanding of providing a quality customer-focussed service.
• Excellent analytical skills, including the ability to quickly develop a detailed and accurate understanding of the information and broader 'business intelligence' requirements of service stakeholders by leading a process of expertly facilitated discussion in 1:1 or small-group settings.
• Excellent numeric, critical reasoning and data analysis skills - able to interpret, analyse, integrate and effectively communicate data and information from a range of sources using tables, graphs and text.
• Able to provide clear and helpful guidance on complex matters to a range of stakeholder audiences at varying levels of seniority.
• Excellent (written and oral) communication and interpersonal skills.
• Excellent report writing skills
• Excellent planning, organisational and project-coordination skills. Able to organise and plan own work to meet tight and often conflicting deadlines
• Proficient in MS Excel

Desirable

• Knowledge of NHS data standards, the NHS data model and the data dictionary.
• Knowledge and understanding of the business planning and intelligence agenda within a Foundation Trust context.

Attitudes, aptitudes, personal characteristics

Essential

• Demonstrate strong management and decision-making skills to ensure strong team working.
• Able to work both as a motivated individual and a team player, prioritising his / her workload effectively and contributing to the overall workload of the team.
• Demonstrably strong customer / stakeholder focus
• Able to work flexibly, responding rapidly to changing priorities.
• Able to work to stringent deadlines.
• A 'systems thinker' - able to identify and take forward opportunities to make processes more efficient and effective.
• Able to focus and concentrate on the detail of a problem without losing track of the bigger picture.
• Possesses self-belief - demonstrates a resourceful and problem-solving approach.
• Possesses self-awareness - good awareness of own strengths and limitations and understanding of personal impact on others.
• Strong customer focus and able to inspire this same focus in team members.
• Self-motivated and able to act on own initiative

Other

Essential

• Sickness (or attendance) record that is acceptable to the Trust.
• Declared medically fit by the Occupational Health Department to perform the duties of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).