Job summary
CNWL is recruiting Improvement Advisor to work within the Quality Improvement (QI) Team and support our plans to build the Trust's QI capacity and capability as core faculty of the CNWL Improvement Academy.
CNWL Trust has embraced QI as the overarching principle for the organisation, and set its longer-term vision to provide the highest quality, best value healthcare for patients. The primary purpose of the Quality Improvement team is to oversee the transformation of the culture of the Trust to one of continuous improvement. This will be delivered through participation of staff in the design, implementation, monitoring and evaluation of a large number of small and large-scale projects via a multi-year organisation-wide programme. The programme is a unique one for the organisation in terms of breadth, depth and timescale.
The post-holder will assist in building the Trust's QI capacity and capability by providing QI coaching and training. They will support key QI projects to maximise opportunities for improvement and learning, motivate teams to undertake QI projects, and produce reports and promotional material that demonstrates and celebrates the progress of QI.
The post-holder will give robust attention to ensuring that service users and carers are involved in the development of the projects.
The post-holder will work closely with the QI Team to deliver and scale-up improvement across the Trust.
Main duties of the job
It is a pivotal role for the department requiring delivery of high quality and comprehensive service. You will need to have proven leadership, communication and stakeholder management skills, trained in QI methodologies, can inspire and be prepared to work across a broad spectrum of specialities and with a wide variety of staff.
You will be responsible for the effective delivery of central quality improvement programmes and support and coach improvement projects across a division by ensuring the staff, service users and carers are at the heart of everything we do. Also, you will be promoting an understanding of the CNWL's QI Programme and teaching and supporting the use of the Model for Improvement methodology and its philosophy.
You will be accountable to the Head of Quality Improvement and work closely with the Director of Improvement and the Trustwide Clinical QI Lead.
You must have initiative and drive, be forward-thinking and can influence a wide range of health professionals. We offer a supportive and friendly environment, and we have a genuine and active commitment to education and staff career development.
For more details, please refer to Job Description and Person Specification.
About us
The Quality Improvement Team is made up of a group of dedicated Improvement Specialists supporting improvement across the organisation.
We are a dynamic, adaptive team who actively support individuals and teams with improvement.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Job description
Job responsibilities
Deliver QI Curriculum
- With other Improvement Advisor (IA) colleagues develop the QI training curriculum and prospectus.
- To be responsible for the design, development and delivery of the trustwide QI curriculum to improve QI capacity and capability across the Trust.
- To provide analysis of the training delivered and adapt accordingly to ensure optimum effectiveness
- To act as a member of the QI faculty for developing/teaching improvement science
- To represent the Trusts QI programme at internal and external events
- Develop and maintain effective networks with QI colleagues both across the Trust and externally
- Demonstrate QI competencies and be a credible, senior ambassador for QI across the Trust
Divisional QI Work
- To be a point of contact for QI work within a division.
- Responsible for planning, and development of QI support across a specific division.
- Working closely with the Head of QI Team to ensure divisional improvement support is consistent and aligned to Trust approach
- Lead on identification and sharing of good practice amongst the QI team and subsequent spread across organisation.
- Provide expertise and coaching to staff in good improvement practice
- Maintain effective working relationships with operational management teams to ensure effective resolution of issues as they arise
- Ensure customer feedback on QI team performance is routinely obtained from operational teams, analysed and acted upon
- Ensure relevant organisational learning from improvement activity is identified, recorded and shared as appropriate
- Ensure operational management teams are provided with relevant reports in a timely manner
Job description
Job responsibilities
Deliver QI Curriculum
- With other Improvement Advisor (IA) colleagues develop the QI training curriculum and prospectus.
- To be responsible for the design, development and delivery of the trustwide QI curriculum to improve QI capacity and capability across the Trust.
- To provide analysis of the training delivered and adapt accordingly to ensure optimum effectiveness
- To act as a member of the QI faculty for developing/teaching improvement science
- To represent the Trusts QI programme at internal and external events
- Develop and maintain effective networks with QI colleagues both across the Trust and externally
- Demonstrate QI competencies and be a credible, senior ambassador for QI across the Trust
Divisional QI Work
- To be a point of contact for QI work within a division.
- Responsible for planning, and development of QI support across a specific division.
- Working closely with the Head of QI Team to ensure divisional improvement support is consistent and aligned to Trust approach
- Lead on identification and sharing of good practice amongst the QI team and subsequent spread across organisation.
- Provide expertise and coaching to staff in good improvement practice
- Maintain effective working relationships with operational management teams to ensure effective resolution of issues as they arise
- Ensure customer feedback on QI team performance is routinely obtained from operational teams, analysed and acted upon
- Ensure relevant organisational learning from improvement activity is identified, recorded and shared as appropriate
- Ensure operational management teams are provided with relevant reports in a timely manner
Person Specification
Qualifications
Essential
- Masters degree in a relevant field or equivalent level combination of Post Graduate degree plus further experience and specialist training
- Evidence of ongoing Continued Professional Development
- Improvement qualification / accreditation
Desirable
- Teaching / training qualification
- Coaching qualification
- Project management qualification
- Q membership
Experience
Essential
- Experience of leading significant projects that have led to quantifiable improvements
- Experience of using improvement tools and techniques in a complex service environment.
- Experience of developing and maintaining project documentation in a project management environment
- Experience of managing change in a complex multi-stakeholder environment
- Experience of facilitating workshops/events
- Experience of designing training programmes and evaluation frameworks
- Experience of delivering teaching/training
- Experience of coaching/mentoring teams in improvement methods
- Experience of service development, planning and policy development
- Experience of working within a multi-cultural framework
- Experience of using statistical methods in evaluating performance (e.g. SPC)
Desirable
- Experience of multi-professional management of teams or services within the designated specialty
- Involvement in research programmes/projects
- Experience of commissioning training and development programmes
Skills and Knowledge
Essential
- Demonstrates an understanding of the health service national drivers and their practical application to service delivery
- In-depth knowledge of quality and service improvement methods, including, but not limited to: Model for Improvement, Lean, demand and capacity modelling, Problem solving, Patient co-production
- Advanced facilitation, negotiation and influencing skills
- Ability to develop and deliver high quality training programmes and relevant materials (including virtual training)
- Proven ability to communicate clearly in difficult and complex situations
- Good organisational, self-management and time-management skills
- Ability to meet agreed/specified service targets
- Skills in individual and group work and in programme planning
- High standard of advanced report writing for internal and external reporting
- Highly developed understanding of other professionals' theoretical perspectives and clinical reasoning
- Evidence of continuing professional development
- Advanced keyboard and computer skills
Desirable
- Highly developed knowledge of the theory and practice of specialised (service area)
- Experience of leading and carrying out research projects and interpreting data using statistical analyses
Other
Essential
- Willingness to be flexible and adaptable
- Willingness to adopt and exhibit CNWL values in everything you do
Person Specification
Qualifications
Essential
- Masters degree in a relevant field or equivalent level combination of Post Graduate degree plus further experience and specialist training
- Evidence of ongoing Continued Professional Development
- Improvement qualification / accreditation
Desirable
- Teaching / training qualification
- Coaching qualification
- Project management qualification
- Q membership
Experience
Essential
- Experience of leading significant projects that have led to quantifiable improvements
- Experience of using improvement tools and techniques in a complex service environment.
- Experience of developing and maintaining project documentation in a project management environment
- Experience of managing change in a complex multi-stakeholder environment
- Experience of facilitating workshops/events
- Experience of designing training programmes and evaluation frameworks
- Experience of delivering teaching/training
- Experience of coaching/mentoring teams in improvement methods
- Experience of service development, planning and policy development
- Experience of working within a multi-cultural framework
- Experience of using statistical methods in evaluating performance (e.g. SPC)
Desirable
- Experience of multi-professional management of teams or services within the designated specialty
- Involvement in research programmes/projects
- Experience of commissioning training and development programmes
Skills and Knowledge
Essential
- Demonstrates an understanding of the health service national drivers and their practical application to service delivery
- In-depth knowledge of quality and service improvement methods, including, but not limited to: Model for Improvement, Lean, demand and capacity modelling, Problem solving, Patient co-production
- Advanced facilitation, negotiation and influencing skills
- Ability to develop and deliver high quality training programmes and relevant materials (including virtual training)
- Proven ability to communicate clearly in difficult and complex situations
- Good organisational, self-management and time-management skills
- Ability to meet agreed/specified service targets
- Skills in individual and group work and in programme planning
- High standard of advanced report writing for internal and external reporting
- Highly developed understanding of other professionals' theoretical perspectives and clinical reasoning
- Evidence of continuing professional development
- Advanced keyboard and computer skills
Desirable
- Highly developed knowledge of the theory and practice of specialised (service area)
- Experience of leading and carrying out research projects and interpreting data using statistical analyses
Other
Essential
- Willingness to be flexible and adaptable
- Willingness to adopt and exhibit CNWL values in everything you do
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
