Job summary
Our team supports the North West London Mental Health, Learning Disability and Autism Provider Collaborative, between Central and North West London NHS Trust, and West London NHS Trust. Your role will focus on our cross-NWL Mental health placement discharge function.
We are looking for an organised, data confident and process orientated individual, who can work with clinicians and keep our team running effectively. Your primary role will be to take a lead for our data processing, quality and analysis functions in the clinical placement discharge team. You will also provide some administrative support to programme staff delivering change work.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
The post holder will support the team to ensure that clear and systematic quality and performance recording processes are in place.
The post holder will standardise reporting templates and will be expected to work closely with clinicians to develop a data quality and performance management culture and commitment to ongoing improvement and development within our services.
About us
We are a small but busy team supporting Provider Collaborative work across North London - we host responsibility for collaboratives relates to Adult Eating Disorders and Perinatal Mental health, a clinical team focused on mental health placement discharges, and lead other priority work across our footprint. We are a mixed team of clinicians and project staff.
We exist because we believe that care should be closer to home, consistent and patient led. As a team, we value building momentum, supporting development and creating strong partnerships.
Job description
Job responsibilities
- Collate and analyse data, working closely with clinical leads to maintain a critical operational database and where applicable using SystmOne to create clinical reports
- Support the Programme Manager in carrying out in-depth analysis and interpretation of complex performance data, identifying potential remedial action to prevent issues becoming threats to service delivery
- Ensure all staff are trained in local data input and manage discrepancies/data quality issues accordingly if and when appropriate
- Alongside the Programme Manager, take responsibility for data quality within the team, taking initiative to implement remedial action where necessary including training healthcare staff, writing protocols
- Support/lead as applicable on documents, protocols, briefing papers, reports and presentations, developing and tracking project plans and risk logs where appropriate.
- Support/lead as appropriate on reporting within designated timeframes for major partners and performance meetings.
- Provide administrative support to the team more generally, i.e: providing reports from HealthRoster to facilitate robust management of sickness absence, annual leave etc; acting as the sponsor for local administration of smartcards and SystmOne access; coordinating financial management functions such as purchase orders and invoices
- Build and maintain relationships with our partners
Job description
Job responsibilities
- Collate and analyse data, working closely with clinical leads to maintain a critical operational database and where applicable using SystmOne to create clinical reports
- Support the Programme Manager in carrying out in-depth analysis and interpretation of complex performance data, identifying potential remedial action to prevent issues becoming threats to service delivery
- Ensure all staff are trained in local data input and manage discrepancies/data quality issues accordingly if and when appropriate
- Alongside the Programme Manager, take responsibility for data quality within the team, taking initiative to implement remedial action where necessary including training healthcare staff, writing protocols
- Support/lead as applicable on documents, protocols, briefing papers, reports and presentations, developing and tracking project plans and risk logs where appropriate.
- Support/lead as appropriate on reporting within designated timeframes for major partners and performance meetings.
- Provide administrative support to the team more generally, i.e: providing reports from HealthRoster to facilitate robust management of sickness absence, annual leave etc; acting as the sponsor for local administration of smartcards and SystmOne access; coordinating financial management functions such as purchase orders and invoices
- Build and maintain relationships with our partners
Person Specification
Qualifications
Essential
- Evidence of continuous learning throughout career
Desirable
- Educated to degree level
- Business Qualification Project management qualification (Prince 2).
Experience
Essential
- Experience of working with senior managers / clinicians
- Experience of project management in a related field.
- Experience of NHS, criminal justice or social care services, working practices and information systems.
- A successful track record of multi- agency working
- Experience working with a range of data reporting tools including SystmOne.
Desirable
- Previous experience in Health Services and/or social care services.
Skills and Knowledge
Essential
- Knowledge and understanding of operational + Clinical considerations in providing health services
- Excellent numeric, critical reasoning and analytical skills - able to interpret, analyse, and write reports from a range of sources using tables, graphs and text.
- Ability to use initiative and creativity in problem solving.
- Able to provide clear and helpful guidance on complex matters to a range of stakeholder audiences at varying levels of seniority.
- Excellent planning, organisational and project-coordination skills. Able to organise and plan own and others' work to meet tight and often conflicting deadlines.
- To work under pressure in meeting deadlines and being involved in a number of different tasks. Excellent influencing and negotiation skills and the ability to manage differences constructively.
- Understanding of the training needs of staff from various disciplines working in mental health services
- Comprehensive IT skills to manipulate spreadsheets, databases and presentational software
- The post holder must understand and implement the Equal Opportunities Policy at a level appropriate to the job
Person Specification
Qualifications
Essential
- Evidence of continuous learning throughout career
Desirable
- Educated to degree level
- Business Qualification Project management qualification (Prince 2).
Experience
Essential
- Experience of working with senior managers / clinicians
- Experience of project management in a related field.
- Experience of NHS, criminal justice or social care services, working practices and information systems.
- A successful track record of multi- agency working
- Experience working with a range of data reporting tools including SystmOne.
Desirable
- Previous experience in Health Services and/or social care services.
Skills and Knowledge
Essential
- Knowledge and understanding of operational + Clinical considerations in providing health services
- Excellent numeric, critical reasoning and analytical skills - able to interpret, analyse, and write reports from a range of sources using tables, graphs and text.
- Ability to use initiative and creativity in problem solving.
- Able to provide clear and helpful guidance on complex matters to a range of stakeholder audiences at varying levels of seniority.
- Excellent planning, organisational and project-coordination skills. Able to organise and plan own and others' work to meet tight and often conflicting deadlines.
- To work under pressure in meeting deadlines and being involved in a number of different tasks. Excellent influencing and negotiation skills and the ability to manage differences constructively.
- Understanding of the training needs of staff from various disciplines working in mental health services
- Comprehensive IT skills to manipulate spreadsheets, databases and presentational software
- The post holder must understand and implement the Equal Opportunities Policy at a level appropriate to the job
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
