Job summary
An exciting opportunity has arisen in St Charles Mental Health Centre as an Inpatients Service Manager.
We are seeking an experienced operational manager with senior-level experience of working in Mental Health Services with a track record of delivering quality and safety within both defined KPI's and financial envelopes.
The post holder will have responsibility for the following teams:
- ST Charles Mental health centre
- Line management responsibilities for home treatment teams
- Ideally, you will be a registered healthcare professional (e.g. Nurse, social worker, OT) with significant managerial leadership experience and qualifications.
The post holder will have excellent support and training development opportunities. This is a role for someone who is energetic and is able to manage a big site. It has 6 wards plus an Hpbos.
Main duties of the job
The service manager will have overall responsibility for the operational, governance, performance and financial management functions of the inpatient services. The service manager will be responsible for ensuring effective and efficient resource utilisation; the delivery of evidence-based service user care and that services are safe for all people that use our services, their families, friends and carers experience of our services.
The service manager is expected to lead in the management of services and ensure performance and quality of the services by:
- keeping the people who using our services as safe and of high quality by monitoring and maintaining quality standards
- ensuring local and Trust KPIs are met
- ensuring that services provide the best possible clinical outcome and are based on evidence-based policies and procedures
- ensuring sound financial management without compromising service user safety and work in partnership with commissioners and other partners to implement service improvement plans, ensuring we meet or exceed our contractual obligations with commissioners.
We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. The Service manager is responsible for ensuring that all services work effectively by being an effective leader to ensure that all staff are working to the standards which the people using our services deserve.
About us
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. Were always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
The post holder will be based in the CNWL St Charles site and have four acute inpatient wards, two (male & female) Psychiatric Intensive Care Units (PICU), Health Based Place of Safety (HBPOS) K and C Home Treatment Teams. The services are available each day of the year over a 24-hour period.
The service manager role will heavily focus on delivering quality inpatient care. Ensuring the services are CQC complaint. The role will involve supporting KCW bed flow and deputizing for Assistant Director of Urgent care KCW.
The service Manager is required to have strong leadership skills. They will need to support their Matrons and ward Managers to run a clinically effective service. The role will involve supporting services to meet their KPIs and continue to achieve good patient flow.
Job description
Job responsibilities
The post holder will be based in the CNWL St Charles site and have four acute inpatient wards, two (male & female) Psychiatric Intensive Care Units (PICU), Health Based Place of Safety (HBPOS) K and C Home Treatment Teams. The services are available each day of the year over a 24-hour period.
The service manager role will heavily focus on delivering quality inpatient care. Ensuring the services are CQC complaint. The role will involve supporting KCW bed flow and deputizing for Assistant Director of Urgent care KCW.
The service Manager is required to have strong leadership skills. They will need to support their Matrons and ward Managers to run a clinically effective service. The role will involve supporting services to meet their KPIs and continue to achieve good patient flow.
Person Specification
Education and Qualifications
Essential
- Professional/Clinical Qualification and Registration in Mental Health required ie RMN, OT, SW etc.
- Educated to Master's Degree level or equivalent
- Recognised senior management training in leadership, policy or strategy Evidence of on-going personal and professional development
Desirable
- Recognised senior management training in leadership, policy or strategy
Pevious Experience
Essential
- Previous experience of managing inpatient wards/services and crisis service e.g. home treatment, Crisis Service, Psychiatric Liaison service
- Experience of optimising patient flow, facilitating admissions, transfers, and discharges, interfacing with internal and external stakeholders to ensure that high quality patient care is delivered.
- A substantial amount of NHS Operational experience (including budgetary/financial). Substantial experience of managing patient flows/bed capacity management in inpatient setting.
- Experience in management of health services at middle management level in a health or social care organisation
- Experience of organising and chairing of small and large steering groups
- Experience of policy development and strategic planning and clinical governance development resulting in change management projects/programmes.
- Experience of successful interagency partnership Working
- Ability to negotiate complex contracts with the approval of the Senior Manager
- Experience of working within statutory and other regulatory frameworks within which health and social care services operate and translating these at an operational level
- Experience of developing programmes designed to improve user and carer involvement
- Advanced knowledge of relevant health and social care legislation and guidance
- Experience of working with a diverse range of stakeholders, including a successful track record of influence and engagement
- Experience of managing a diverse workforce
- Excellent presentation skills
- Experience of strategic planning
- Experience of project management.
- Experience of financial management
- Experience of direct accountability for service quality.
Desirable
- Experience developing information and quality Systems
- Business Management
SKILLS, KNOWLEDGE, ABILITIES
Essential
- Analytical rigour: Encourages rigour and provides critical challenge in determining outcomes; Presents data and conclusions in a logical and defensible way; undertakes robust risk and impact management; seeks others' views to test own thinking. Ability to review and analyse complex data and recommend a course of action and objectives and motivate staff to achieve them.
- Decision making: Sensitive to complex political and organisational issues; weighs up available information and applies sound and timely judgement; considers consequences, impacts and implications; decisive in times of change, challenge and ambiguity
- Communication: Builds rapport through consistent, confident and open communication style; routinely checks for understanding to test receipt of messages; energises, convinces and persuades; encourages honesty of message. Takes action to enable teams to achieve maximum contribution, communicates vision, direction, and outcomes clearly, motivating others to achieve
- Relationships: Awareness of, and works collaboratively with key decision makers in area of operation; promotes partnership and collaborative working within teams; demonstrates the ability to seek out and harness the views and contributions of others
- Drive for results: Champions measurable achievement of outcomes; makes best use of diverse talent, capabilities and technologies to achieve optimum results; recognises and recovers under delivery; negotiates the prioritisation of work targets and resources. Takes specific action to improve team or individual performance intervening promptly and constructively to support.
- Business thinking: Understands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environmentUnderstands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environment
ATTITUDES, APTITUDES PERSONAL CHARACTERISTICS
Essential
- Self awareness: knows own strengths and weaknesses and empowers others to ensure goals are achieved; adopts a 'can do' approach
- Self management: demonstrates resilience; recognises the anxieties of others and helps them to manage appropriately; absorbs criticism constructively; recognises and delivers to the 'greater good'
- Personal integrity: has a strong commitment to openness, honesty, inclusiveness and high standards
Person Specification
Education and Qualifications
Essential
- Professional/Clinical Qualification and Registration in Mental Health required ie RMN, OT, SW etc.
- Educated to Master's Degree level or equivalent
- Recognised senior management training in leadership, policy or strategy Evidence of on-going personal and professional development
Desirable
- Recognised senior management training in leadership, policy or strategy
Pevious Experience
Essential
- Previous experience of managing inpatient wards/services and crisis service e.g. home treatment, Crisis Service, Psychiatric Liaison service
- Experience of optimising patient flow, facilitating admissions, transfers, and discharges, interfacing with internal and external stakeholders to ensure that high quality patient care is delivered.
- A substantial amount of NHS Operational experience (including budgetary/financial). Substantial experience of managing patient flows/bed capacity management in inpatient setting.
- Experience in management of health services at middle management level in a health or social care organisation
- Experience of organising and chairing of small and large steering groups
- Experience of policy development and strategic planning and clinical governance development resulting in change management projects/programmes.
- Experience of successful interagency partnership Working
- Ability to negotiate complex contracts with the approval of the Senior Manager
- Experience of working within statutory and other regulatory frameworks within which health and social care services operate and translating these at an operational level
- Experience of developing programmes designed to improve user and carer involvement
- Advanced knowledge of relevant health and social care legislation and guidance
- Experience of working with a diverse range of stakeholders, including a successful track record of influence and engagement
- Experience of managing a diverse workforce
- Excellent presentation skills
- Experience of strategic planning
- Experience of project management.
- Experience of financial management
- Experience of direct accountability for service quality.
Desirable
- Experience developing information and quality Systems
- Business Management
SKILLS, KNOWLEDGE, ABILITIES
Essential
- Analytical rigour: Encourages rigour and provides critical challenge in determining outcomes; Presents data and conclusions in a logical and defensible way; undertakes robust risk and impact management; seeks others' views to test own thinking. Ability to review and analyse complex data and recommend a course of action and objectives and motivate staff to achieve them.
- Decision making: Sensitive to complex political and organisational issues; weighs up available information and applies sound and timely judgement; considers consequences, impacts and implications; decisive in times of change, challenge and ambiguity
- Communication: Builds rapport through consistent, confident and open communication style; routinely checks for understanding to test receipt of messages; energises, convinces and persuades; encourages honesty of message. Takes action to enable teams to achieve maximum contribution, communicates vision, direction, and outcomes clearly, motivating others to achieve
- Relationships: Awareness of, and works collaboratively with key decision makers in area of operation; promotes partnership and collaborative working within teams; demonstrates the ability to seek out and harness the views and contributions of others
- Drive for results: Champions measurable achievement of outcomes; makes best use of diverse talent, capabilities and technologies to achieve optimum results; recognises and recovers under delivery; negotiates the prioritisation of work targets and resources. Takes specific action to improve team or individual performance intervening promptly and constructively to support.
- Business thinking: Understands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environmentUnderstands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environment
ATTITUDES, APTITUDES PERSONAL CHARACTERISTICS
Essential
- Self awareness: knows own strengths and weaknesses and empowers others to ensure goals are achieved; adopts a 'can do' approach
- Self management: demonstrates resilience; recognises the anxieties of others and helps them to manage appropriately; absorbs criticism constructively; recognises and delivers to the 'greater good'
- Personal integrity: has a strong commitment to openness, honesty, inclusiveness and high standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
