Job summary
This is a post working within the Addictions Directorate Performance Information Team. The post holder will be responsible for supporting the delivery of operational reporting as well as wider information and analytical services to the Directorate. The post holder will also have responsibilities aimed at maintaining quality and content of data held within relevant information systems (e.g. SystmOne, NDTMS, and Gambling DRF). The post holder will also support the analytical work of the Addictions Directorate, inputting and processing information in accordance with procedures. The post holder will also be responsible for responding to enquiries from customers and data providers.
Main duties of the job
- Extracting, analysing and presenting data from a range of Trust internal (e.g. SystmOne, Tableau) or external (e.g. NDTMS/DET) information systems and in response to the specification for information by the Performance Team, directorate, division and operational colleagues, as well as Trust management and external organisations.
- The production of routine and non-complex ad hoc information reports/analysis as required by the Directorates, wider organisation and external commissioners, partner organisations or key stakeholders.
- Support the timely submission and monitoring the data quality of the commissioning and performance datasets and other statutory returns.
- To support senior members of the team in project work and the development of new processes.
- To provide advice and guidance and training to users use of reports / data sets supplied.
- To assist in the development of a data quality monitoring programme and to work with the Performance Manager and local services to resolve identified problems.
- Work with colleagues to carry out an ongoing programme of Information Governance
- Assist / train new members of staff when required.
- Other duties consistent with the grade as directed by the Addictions Performance Manager.
About us
There's a place for you at CNWLWe're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people.
We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
- Extracting, analysing and presenting data from a range of Trust internal (e.g. JADE, SystmOne, Tableau) or external (e.g. NDTMS/DET) information systems and in response to the specification for information by the Performance Team, directorate, division and operational colleagues, as well as Trust management and external organisations.
- The production of routine and non-complex ad hoc information reports/analysis as required by the Directorates, wider organisation and external commissioners, partner organisations or key stakeholders.
- Support the timely submission and monitoring the data quality of the commissioning and performance datasets and other statutory returns.
- To support senior members of the team in project work and the development of new processes.
- To provide advice and guidance and training to users use of reports / data sets supplied.
- To assist in the development of a data quality monitoring programme and to work with the Performance Manager and local services to resolve identified problems.
- Work with colleagues to carry out an ongoing programme of Information Governance
- Assist / train new members of staff when required.
- Other duties consistent with the grade as directed by the Addictions Performance Manager.
COMMUNICATION AND WORKING RELATIONSHIPS
- To provide and receive information which may be complicated e.g. discussing data queries with colleagues, data providers or customers.
- To work closely with and manage communications with local services, internal and external information services, and wider Trust colleagues.
- To liaise with staff at all levels of the Directorate and wider Trust (including Directors) as well as national information service staff.
- To ensure that recipients of reports/information are fully briefed about the information contained within and any functionality provided. Responsible for identifying any quality issues within datasets used and notifying senior staff and the system owner of the issue.
- To present information to a high standard to a number of internal and external staff.
ANALYTICAL AND JUDGEMENT
- To have and maintain a good working knowledge of Addiction Services.
- To work with and assist the development of a range of Microsoft Excel and Access solutions to local performance data analysis.
- Dealing with queries relating to data or information, assessing whether standard analyses are robust e.g. undertaking a data cleansing role or comparing data from different sources to ensure quality, consistency and accuracy.
PLANNING AND ORGANISATION
- To plan and organise the range of required activities and potential adjustments due to fluctuating workload, prioritising unpredictable and conflicting demands effectively.
POLICY, SERVICE, RESEARCH & DEVELOPMENT
- This role is responsible for following Trust/ Departmental policies and procedures. They are expected to comment and suggest improvements in procedures within the section related to their own work.
INFORMATION RESOURCES
- Regular requirement to develop or create reports and documents using a variety of office productivity tools, most notably, MS Excel, MS Access, MS Word and Data Visualisation Tools such as Tableau.
- Responsibility for maintaining one or more information systems used for data collection and analysis e.g. ensuring systems are adapted to reflect changes in data collected
- Creation of reports, e.g. using spreadsheets to summarise and report data
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
- Extracting, analysing and presenting data from a range of Trust internal (e.g. JADE, SystmOne, Tableau) or external (e.g. NDTMS/DET) information systems and in response to the specification for information by the Performance Team, directorate, division and operational colleagues, as well as Trust management and external organisations.
- The production of routine and non-complex ad hoc information reports/analysis as required by the Directorates, wider organisation and external commissioners, partner organisations or key stakeholders.
- Support the timely submission and monitoring the data quality of the commissioning and performance datasets and other statutory returns.
- To support senior members of the team in project work and the development of new processes.
- To provide advice and guidance and training to users use of reports / data sets supplied.
- To assist in the development of a data quality monitoring programme and to work with the Performance Manager and local services to resolve identified problems.
- Work with colleagues to carry out an ongoing programme of Information Governance
- Assist / train new members of staff when required.
- Other duties consistent with the grade as directed by the Addictions Performance Manager.
COMMUNICATION AND WORKING RELATIONSHIPS
- To provide and receive information which may be complicated e.g. discussing data queries with colleagues, data providers or customers.
- To work closely with and manage communications with local services, internal and external information services, and wider Trust colleagues.
- To liaise with staff at all levels of the Directorate and wider Trust (including Directors) as well as national information service staff.
- To ensure that recipients of reports/information are fully briefed about the information contained within and any functionality provided. Responsible for identifying any quality issues within datasets used and notifying senior staff and the system owner of the issue.
- To present information to a high standard to a number of internal and external staff.
ANALYTICAL AND JUDGEMENT
- To have and maintain a good working knowledge of Addiction Services.
- To work with and assist the development of a range of Microsoft Excel and Access solutions to local performance data analysis.
- Dealing with queries relating to data or information, assessing whether standard analyses are robust e.g. undertaking a data cleansing role or comparing data from different sources to ensure quality, consistency and accuracy.
PLANNING AND ORGANISATION
- To plan and organise the range of required activities and potential adjustments due to fluctuating workload, prioritising unpredictable and conflicting demands effectively.
POLICY, SERVICE, RESEARCH & DEVELOPMENT
- This role is responsible for following Trust/ Departmental policies and procedures. They are expected to comment and suggest improvements in procedures within the section related to their own work.
INFORMATION RESOURCES
- Regular requirement to develop or create reports and documents using a variety of office productivity tools, most notably, MS Excel, MS Access, MS Word and Data Visualisation Tools such as Tableau.
- Responsibility for maintaining one or more information systems used for data collection and analysis e.g. ensuring systems are adapted to reflect changes in data collected
- Creation of reports, e.g. using spreadsheets to summarise and report data
Person Specification
QUALIFICATIONS & TRAINING
Essential
- Diploma or equivalent qualifications/experience with significant IT or statistical/numerical content or equivalent.
Desirable
- Degree or Equivalent experience
KNOWLEDGE
Essential
- Numerate with knowledge of Statistics
- Good level of knowledge of MS Excel/Access
- Knowledge of computer databases
Desirable
- Understanding of the operations of an NHS Addictions Directorate and reporting requirements of same.
- Knowledge of NHS Addictions Data Sets/Information
- Knowledge of one or more Acute PAS's and other clinical systems
EXPERIENCE
Essential
- Experience of working with data/information in a Trust or Corporate environment
- Experience of using MS Excel/Access to manipulate/analyse data and produce reports.
Desirable
- Experience of statistical methods and tools
SKILLS & ABILITIES
Essential
- Ability to form excellent relationships with colleagues and Trust staff
- Ability to plan a range of ongoing activities with a number of dependencies where adjustments need to be made to deal with urgent requests
- Self-motivated and able to work to tight deadlines with a flexible approach to work
- Must have an excellent level of attention to detail to ensure accuracy of own work
Person Specification
QUALIFICATIONS & TRAINING
Essential
- Diploma or equivalent qualifications/experience with significant IT or statistical/numerical content or equivalent.
Desirable
- Degree or Equivalent experience
KNOWLEDGE
Essential
- Numerate with knowledge of Statistics
- Good level of knowledge of MS Excel/Access
- Knowledge of computer databases
Desirable
- Understanding of the operations of an NHS Addictions Directorate and reporting requirements of same.
- Knowledge of NHS Addictions Data Sets/Information
- Knowledge of one or more Acute PAS's and other clinical systems
EXPERIENCE
Essential
- Experience of working with data/information in a Trust or Corporate environment
- Experience of using MS Excel/Access to manipulate/analyse data and produce reports.
Desirable
- Experience of statistical methods and tools
SKILLS & ABILITIES
Essential
- Ability to form excellent relationships with colleagues and Trust staff
- Ability to plan a range of ongoing activities with a number of dependencies where adjustments need to be made to deal with urgent requests
- Self-motivated and able to work to tight deadlines with a flexible approach to work
- Must have an excellent level of attention to detail to ensure accuracy of own work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
