Senior Team Administrator

Central and North West London NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a forward thinking, enthusiastic, highly motivated and experienced administrator to join the Palliative Care Service, based in Camden. We invite both full time and part time and job share applicants. This post forms part of the administrative team supporting a service working across two sites, one working within UCLH supporting the inpatient team, and the other out of St Pancras Hospital, supporting the community team.

The Palliative Care Service provides specialist care in community and hospital settings for patients with an advanced or progressive illness which may be incurable. The care we deliver can be provided alongside other active medical and therapeutic treatments, in order to improve quality of life. For those towards the end of life we hope that patients can die in comfort, with dignity and in the surroundings of their choice. Our specialists include nurses, doctors, occupational therapists, physiotherapists, social workers, clinical psychologists and assistant practitioners.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

The post holder will be a key member of the Admin Team and will be responsible for the provision of an efficient administration service, dealing with sensitive and sometimes complex matters. Duties will include: supporting the team with the patient journey from referral to discharge; first line telephone response service, includingwith complex and often distressed patients and carers; supporting the Band 5 Patient Flow Coordinators; ensuring the office is efficiently maintained to support service delivery; word processing and other MS office related tasks; problem solving and day-to-day queries from staff and patients. The post holder will liaise with all colleagues within the department and the Trust overall to ensure an efficient patient service.

This post requires the skills to provide a high degree of customer service and the ability to deal professionally with anxious, emotionally distressed and vulnerable patients and their families/carers. We are looking for an enthusiastic person who enjoys a challenge and a variety of tasks, and has strong multitasking skills. You will need to have a good standard of education, previous office experience, and excellent communication and IT skills. The ability to work as part of a team is essential. Previous NHS experience is desirable.

Please note this vacancy could close early if sufficient applications are received. We advise you complete your application once you start

About us

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare.

Working for CNWL provides you with many development and training opportunities to further your career. We also have a generous annual leave allowance and a generous NHS pension. We offer a relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Date posted

05 May 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,837 to £31,539 a year pro rata per annum inc HCAS

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

333-G-CC-1086-E

Job locations

Wing B, 2nd Floor, Maple House

149 Tottenham Court Road

London

W1T 7NF

Job description

Job responsibilities

For a further detailed description of the role responsibilities please see the attached job description and person specification.

For further details / informal visits contact:

Nick Bell (Service Manager) at nick.bell@nhs.net or07808 204 233

Job description

Job responsibilities

For a further detailed description of the role responsibilities please see the attached job description and person specification.

For further details / informal visits contact:

Nick Bell (Service Manager) at nick.bell@nhs.net or07808 204 233

Person Specification

Knowledge and Skills

Essential

Ability to develop and implement office systems and procedures
Excellent IT skills and data recording skills
Ability to work autonomously, in a fast paced environment
Excellent time management and multi-tasking skills, including the ability to adapt to changing priorities
Excellent Communication Skills

Education

Essential

A-levels, NVQ level 3 in Business Administration, or relevant experience
GCSEs or equivalent in English and Maths

Desirable

Computer literacy course eg. ECDL

Experience

Essential

Experience of using Microsoft Office and patient data systems
Experience of servicing large meetings - arranging, setting agendas, and minuting - to a high standard
Experience of working in an administrative role in a healthcare setting
Experience of coordinating work for a team
Advanced Customer Care experience

Desirable

Experience of using clinical data systems, particularly Systm1 and EPIC
Experience of working in a large, complex NHS organisation

Personal Attributes

Essential

To have a positive can do approach
To have a passion for patient wellbeing and the desire to support a team delivering high quality patient care

Person Specification

Knowledge and Skills

Essential

Ability to develop and implement office systems and procedures
Excellent IT skills and data recording skills
Ability to work autonomously, in a fast paced environment
Excellent time management and multi-tasking skills, including the ability to adapt to changing priorities
Excellent Communication Skills

Education

Essential

A-levels, NVQ level 3 in Business Administration, or relevant experience
GCSEs or equivalent in English and Maths

Desirable

Computer literacy course eg. ECDL

Experience

Essential

Experience of using Microsoft Office and patient data systems
Experience of servicing large meetings - arranging, setting agendas, and minuting - to a high standard
Experience of working in an administrative role in a healthcare setting
Experience of coordinating work for a team
Advanced Customer Care experience

Desirable

Experience of using clinical data systems, particularly Systm1 and EPIC
Experience of working in a large, complex NHS organisation

Personal Attributes

Essential

To have a positive can do approach
To have a passion for patient wellbeing and the desire to support a team delivering high quality patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information