Care Coordinator

Job description

Job responsibilities

1. To maintain effective communication links with team members and relevant external agencies ensuring that service users receive high quality, co-ordinated packages of care.
2. To be aware of how your verbal and non-verbal communication can be interpreted by others and ensure a polite approach is maintained at all times.
3. Help promote team cohesiveness, multidisciplinary working and at all times work collaboratively with colleagues in all parts of the Trust in order to achieve effective communication.

1. To analyse complex written information, that will require periods of prolonged concentration e.g. producing or interpreting confidential service user reports.
2. To have a high level of interpersonal and communication skills to deal with a range of highly sensitive and emotive situations e.g. dealing with crisis situations or high expressed emotion from service users and their carers.
3. To develop and promote effective communication and liaison with GPs, other primary care professionals, Social Services and voluntary organisations.
4. Be confident in summarizing and communicating the needs of an assessed Service User in Multi-disciplinary forums in order to access appropriate support and/or treatment.

CLINICAL RESPONSIBILITIES:

1. To undertake holistic assessments of service users utilising the single assessment process, risk assessment tools and mental state examination in order to provide a high standard of care to service users in the community.
2. To clinically manage a defined caseload of service users with complex mental health problems in a community setting including service users subject to the Care Programme Approach.
3. To deliver appropriate therapeutic interventions to service users utilising a range of evidence-based therapies e.g. bereavement counselling, medicine management, anxiety management, relaxation techniques and problem solving techniques.
4. To respond to urgent and unplanned clinical events involving service users known to the CMHT and on own clinical caseload, utilising analytical and problem solving skills to ensure the situation is managed safely and effectively.
5. To have an in-depth understanding of mental health pathology to manage service users with complex mental health problems.
6. To formulate individualised Care Plans with service users and their carers that aims to address their psychological, physical, spiritual & social needs.
7. To act as Care Co-ordinator to service users on the Care Programme Approach to ensure the appropriate delivery of care is received by this vulnerable client group, whom have complex needs.
8. To monitor service users and advise both them and their carers on anti-dementia and psychotropic medications, observing efficacy and monitoring any adverse reactions. To report and act on any adverse reaction observed in conjunction with the General Practitioner or Consultant Psychiatrist, as appropriate.
9. To administer depot medication to service users and monitor any adverse reactions or side effects or changes in mental state.
10. To regularly advise other professionals on medication management issues e.g. side effects, recommended medication dosages, changing medication. (In consultation with the Consultant Psychiatrist or General Practitioner, as appropriate).
11. To regularly attend and participate in clinical reviews.
12. To utilise clinical supervision and reflective practice in the management of own clinical caseload.
13. To participate and contribute to regular reviews of own performance through Appraisal and Development Review Process in conjunction with your supervisor and manager. To agree and implement a service and personal development plan.
14. To have a sound understanding and knowledge of current legislation and its application to service users with mental health problems e.g. Mental Capacity Act, Mental Health Act, Human Rights Act, Freedom of Information Act, Data Protection Act.

Person Specification

Education & Qualifications

Essential

• Registered under NMC
• Evidence of continued professional development
• In post-registration qualifications

Desirable

• A post registration qualification in Older People

Experience

Essential

• Substantial experience working post registration
• Experience of working as member of a Multi -disciplinary team
• Experience of working with older adults

Desirable

• Experience of managing/supervision of staff.
• Experience of working in a community setting

Knowledge

Essential

• Knowledge of CPA, Risk Assessment and Risk Management Processes
• Knowledge and understanding of the needs and rights of service users and their carers.
• Knowledge of ethical/legal requirements within mental health care.
• Knowledge and understanding of legislation relating to the care of Older Adults with Mental Health problems in the community

Skills and Abilities

Essential

• Effective communication skills both verbally and through written reports.
• Effective leadership skills
• Ability to take responsibility for managing a caseload
• Ability to manage complex decision-making situations.
• Ability to organize and prioritise own workload
• Ability to supervise junior staff and students
• Teaching and assessing skills
• Ability to reflect and critically appraise own performance
• Ability to work effectively in stressful and emotionally charged situation
• Able to manage personal stress.
• Previous experience of audit and research.

Other Requirements

Essential

• IT skills i.e. Microsoft word, Email, Internet
• Motivated and able to motivate others.
• Assertive and enthusiastic.

Desirable

• Car driver, full UK driving license.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Fairfields House

Fairfields Crescent,

Kingsbury,

NW9 0PS

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)