Job summary
Job Summary:
Supporting the Trust wide HR systems (Electronic Staff Records (ESR), Healthroster Suite
(Rostering, Employee On Line & BankStaff Modules) & Greenlight) including system inputting,maintenance; undertaking Disclosure & Barring Service (DBS), Identity Badges, basic HR Policyadvice, training and support to all levels of staff and multi-professional groups across the Trust
Main duties of the job
Do you have strong customer service skills and enjoy working in a fast pace, busy environment? Do you want to build experience in a developing HR service? Then we have the opportunity for you!
The People Services Team is the HR Team responsible for much of the operational HR work at CNWL. We are responsible for processing changes to ESR and HealthRoster, providing references, issuing ID renewals, assisting managers with their temporary staffing needs and much more! This role is the perfect opportunity to develop skills in a lot of areas of operational HR.
The People Services Team receive a high number of phone calls and emails; you will have excellent customer service and time management skills allowing you to meet the needs of our customers across all of the areas of our work. You will work with the other HR Teams and service managers to assist CNWL in providing the highest level of clinical care to our service users.
If you want to challenge yourself whilst developing yourself, please apply!
About us
Values:
The post holder will be expected to support their team, department and organisation to achieve the Trust' values in their day to day work.
Central and North West London NHS Trust expects all staff to act in a way which shows youunderstand our core values and are willing to put them into practice with service users, their friendsfamily and carers and also other staff members.
We expect you to show COMPASSION, contribute to a caring and kind environment and recognisethat what you do and say helps can make the lives of others better.
We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources andsupport to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise thatcommissioners and users of our services are the people who generate and pay for our work.
Job description
Job responsibilities
Key Responsibilities:The People Services Helpdesk Assistant is responsible for assisting in the maintenance and user adoption of the HR systems and carries responsibility for:
1. Provide basic training, advice and assistance to system users.2. Provide a 1st line helpdesk service - investigating, problem solving and dealing with system maintenance.3. Maintaining user access to the HR systems.4. Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements.5. Planning and organising the workload to ensure systems operate effectively.6. Maintenance and audit of HR systems data and databases.7. Support the payroll extraction process by contacting managers and chasing to finalise rosters.8. Work autonomously and within specified deadlines.9. Provide general administrative support to the People Services team.10. Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.11. To present a calm and friendly image to clients. 12. Input and maintain data onto relevant HR Systems.13. Recognising and responding to individuals who have communication barriers. Ensure an effective and efficient front of house service is provided to any visitors to the workplace area.14. Deal with all general enquiries, communicate procedures and provide clear and consistent advice and training to end users of the various HR Systems.15. Be first point of contact for all Service Users.16. Responsible for triaging calls and queries to the relevant people/teams across People Services remit.17. Responsible for the password resets to Healthroster and ESR Self Service.18. Responsible for perusing Services Users to finalise Rosters.19. Responsible for all pay related issues before escalating to 2nd line responsibility.20. Responsible for making random employment checks & Healthroster 1st & 2nd Approval process.21. Responsible for entering & amending Annual Leave entitlements on Healthroster.22. Responsible for updating Healthroster and ESR of staff Buying or Selling Annual Leave.23. Responsible for the set ups of EOL accounts.24. Responsible for the daily monitoring of the ESR Data download.25. Accountable for providing excellent Customer Service advice and support.26. To carry out other appropriate delegated duties as required.
Job description
Job responsibilities
Key Responsibilities:The People Services Helpdesk Assistant is responsible for assisting in the maintenance and user adoption of the HR systems and carries responsibility for:
1. Provide basic training, advice and assistance to system users.2. Provide a 1st line helpdesk service - investigating, problem solving and dealing with system maintenance.3. Maintaining user access to the HR systems.4. Ensuring staff queries about the use of the HR systems are answered in line with Trust guidance and governance requirements.5. Planning and organising the workload to ensure systems operate effectively.6. Maintenance and audit of HR systems data and databases.7. Support the payroll extraction process by contacting managers and chasing to finalise rosters.8. Work autonomously and within specified deadlines.9. Provide general administrative support to the People Services team.10. Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.11. To present a calm and friendly image to clients. 12. Input and maintain data onto relevant HR Systems.13. Recognising and responding to individuals who have communication barriers. Ensure an effective and efficient front of house service is provided to any visitors to the workplace area.14. Deal with all general enquiries, communicate procedures and provide clear and consistent advice and training to end users of the various HR Systems.15. Be first point of contact for all Service Users.16. Responsible for triaging calls and queries to the relevant people/teams across People Services remit.17. Responsible for the password resets to Healthroster and ESR Self Service.18. Responsible for perusing Services Users to finalise Rosters.19. Responsible for all pay related issues before escalating to 2nd line responsibility.20. Responsible for making random employment checks & Healthroster 1st & 2nd Approval process.21. Responsible for entering & amending Annual Leave entitlements on Healthroster.22. Responsible for updating Healthroster and ESR of staff Buying or Selling Annual Leave.23. Responsible for the set ups of EOL accounts.24. Responsible for the daily monitoring of the ESR Data download.25. Accountable for providing excellent Customer Service advice and support.26. To carry out other appropriate delegated duties as required.
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
- GCSE or Equivalent
Experience
Essential
- Extensive experience of software and major corporate clinical systems
- Experience of working with ESR
Desirable
- Knowledge of electronic rostering systems Analysing data
- Experience of working within a HR/Payroll environment
- Experience of working within the NHS
Person Specification
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
- GCSE or Equivalent
Experience
Essential
- Extensive experience of software and major corporate clinical systems
- Experience of working with ESR
Desirable
- Knowledge of electronic rostering systems Analysing data
- Experience of working within a HR/Payroll environment
- Experience of working within the NHS
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
