CPCC Clerical Officer

Job summary

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Reception and Booking Team based at Royal Lancaster Infirmary, Lancaster.

You will be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP's and Hospital staff in relation to outpatient appointments.

Main duties of the job

You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.

There are part-time and full-time opportunities available. The Reception g service is open from 8.30am to 5pm, five days a week. There maybe a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.

About us

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.