Job summary
An exciting opportunity has arisen for us to recruit a motivated, organised and dedicated Band 2 receptionist / clerk for the Pre-Operative Assessment (POA) department in Westmorland General Hospital.
This post plays a key role in the receiving and welcoming patients and visitors to the POA department whilst also handling all telephone enquiries for that this POA, and also sometimes for all POA sites.
The role will be to support the nursing team with clerical duties to ensure the smooth running of the department providing a high patient satisfaction experience.
Main duties of the job
The main duties of the role will be acting as the receptionist / clerical worker for a busy POA department in Westmorland General Hospital.
You will work with the receptionists / clerical workers from the other 2 sites to make sure that all visitors / patients are welcomed to POA and all phone calls are dealt with in an efficient and timely manner.
You will help with the smooth running of WGH POA by providing an clerical duties for the nurse's and CSW at WGH. Whilst also ensuring patients are kept up to date with waiting times and any delays on a daily basis.
About us
We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Job description
Job responsibilities
- Providing an efficient and friendly, professional and welcoming reception service, offering advice and information to all visitors and callers to POA.
- receiving and responding to telephone calls and queries for the POA department including other sites.
- Supporting the POA Service Co-ordinator with the contacting of patients to book / amend / cancel appointments as required.
- Finding, checking and entering data and confidential information onto the hospital.
- Using Lorenzo to arrive and depart patients to and from clinics on a daily basis ensuring all clinics are completely cashed up from the previous day and raise any issues with the Service Co-ordinator.
- General administration and clerical duties as and when required.
Job description
Job responsibilities
- Providing an efficient and friendly, professional and welcoming reception service, offering advice and information to all visitors and callers to POA.
- receiving and responding to telephone calls and queries for the POA department including other sites.
- Supporting the POA Service Co-ordinator with the contacting of patients to book / amend / cancel appointments as required.
- Finding, checking and entering data and confidential information onto the hospital.
- Using Lorenzo to arrive and depart patients to and from clinics on a daily basis ensuring all clinics are completely cashed up from the previous day and raise any issues with the Service Co-ordinator.
- General administration and clerical duties as and when required.
Person Specification
Evidence
Essential
- Educated to GCSE level or equivalent to include English Language and Maths
- Keyboard skills and computer literate
- Relevant experience within an administration and clerical field
- Proficiency in Microsoft word / excel processing skills
- Possess excellent communication skills written / verbal / listening
- Ability to work effectively with all levels of staff
- Self motivated, organised, enthusiastic, innovative and flexible
- Ability to comply with Trust policies and procedures
- Ability to form and develop effective working relationships
Desirable
- NVQ 2 equivalent in Customer Care
- Previous experience of Lorenzo or equivalent PAS
- Time Management skills
- Willingness to self develop
- Experience of Customer Care
Person Specification
Evidence
Essential
- Educated to GCSE level or equivalent to include English Language and Maths
- Keyboard skills and computer literate
- Relevant experience within an administration and clerical field
- Proficiency in Microsoft word / excel processing skills
- Possess excellent communication skills written / verbal / listening
- Ability to work effectively with all levels of staff
- Self motivated, organised, enthusiastic, innovative and flexible
- Ability to comply with Trust policies and procedures
- Ability to form and develop effective working relationships
Desirable
- NVQ 2 equivalent in Customer Care
- Previous experience of Lorenzo or equivalent PAS
- Time Management skills
- Willingness to self develop
- Experience of Customer Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals of Morecambe Bay NHS Trust
Address
Pre Operative Assessment, Westmorland General Hospital,
Burton Road
Kendal
LA9 7RG
Employer's website
https://www.uhmb.nhs.uk (Opens in a new tab)
