Job summary
We are delighted to offer an exciting opportunity for an experienced and enthusiastic person to join our Therapies Team at Westmorland General Hospital as an Administrator and Orthotics Officer.
The post is a permanent full time position 37.5 hours per week
Main duties of the job
Provision of the orthotics service including: day to day ordering and issuing of Orthotics, replacement /maintenance as necessary.
To be responsible for the management of clinic appointments, both initial and review, for the Orthotic service.
To communicate with the Orthotist regarding waiting list management.
To provide administrative support to the Therapy Services as required
About us
We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Job description
Job responsibilities
To maintain departmental records using relevant information systems or paper-based systems.
To provide compliance reports as requested by Therapy Service Manager / Team Manager.
To provide administrative support for service meetings including agenda preparation and minute taking.
To be responsible for management, organisation and arrangement of appointments for patient attendance at Orthotic clinics, including follow-up/review appointments.
To deal with all correspondence relating Orthotics and Administrative functions within the service.
To maintain administrative and orthotics supplies.
To receive goods and make arrangements for returns.
To be responsible for the issuing of Declaration of Exemption from Prescription Charges forms to those patients who are exempt and, on return of the form, take note of National Insurance number and file these in patients Orthotics record.
To check goods received from Orthotics Service provider and that completed Orthotic forms conform to the goods prescribed.
To report delivery delays or any other problems, e.g. poor quality, damaged goods to the Therapy Service Manager and inform supplier of same.
To check Orthotics returned for repair or replacement, monitoring against allocation of appliances allowed per annum, taking appropriate action.
To supply and fit simple appliance items from stock e.g. wrist supports, epicondylar clasps, heel cups.
To provide a communication link between referrers, prescribers, suppliers and patients, advising on the availability of appliances.
To deal with telephone queries from patients/relatives/referrers, passing on queries to relevant people where appropriate.
To maintain office & department supplies, ordering stock and non-stock catalogue items for authorisation by the budget holder.
To receive goods and make arrangements for returns, liaising with procurement team where required.
Job description
Job responsibilities
To maintain departmental records using relevant information systems or paper-based systems.
To provide compliance reports as requested by Therapy Service Manager / Team Manager.
To provide administrative support for service meetings including agenda preparation and minute taking.
To be responsible for management, organisation and arrangement of appointments for patient attendance at Orthotic clinics, including follow-up/review appointments.
To deal with all correspondence relating Orthotics and Administrative functions within the service.
To maintain administrative and orthotics supplies.
To receive goods and make arrangements for returns.
To be responsible for the issuing of Declaration of Exemption from Prescription Charges forms to those patients who are exempt and, on return of the form, take note of National Insurance number and file these in patients Orthotics record.
To check goods received from Orthotics Service provider and that completed Orthotic forms conform to the goods prescribed.
To report delivery delays or any other problems, e.g. poor quality, damaged goods to the Therapy Service Manager and inform supplier of same.
To check Orthotics returned for repair or replacement, monitoring against allocation of appliances allowed per annum, taking appropriate action.
To supply and fit simple appliance items from stock e.g. wrist supports, epicondylar clasps, heel cups.
To provide a communication link between referrers, prescribers, suppliers and patients, advising on the availability of appliances.
To deal with telephone queries from patients/relatives/referrers, passing on queries to relevant people where appropriate.
To maintain office & department supplies, ordering stock and non-stock catalogue items for authorisation by the budget holder.
To receive goods and make arrangements for returns, liaising with procurement team where required.
Person Specification
Education and Qualifications
Essential
- Basic numeracy and literacy (e.g. GCSE level at grade C and above)
- Willingness to learn procedures, techniques and demonstration of equipment relevant to Orthotics
Desirable
- Computer qualification e.g. EDCL
- Typing word processing at RSA level 3 of above
Experience
Essential
- Experience working in an office
- Experience / Knowledge of Microsoft Office packages including Word, Excel
Desirable
- Previous work experience in clerical and admin duties within health / social care settings.
- Experience of work with the general public
Skills, Ability and Knowledge
Essential
- Ability to manipulate information electronically e.g. computer programmes, databases.
- Ability to work independently to organise and complete / delegate admin tasks
- Ability to work as part of a team/s
- Good communication skills, both written and verbal
- Understanding of professional conduct and confidentiality
- Ability to communicate with patients with impaired communication abilities
Personal Qualities
Essential
- Ability to travel between sites and to community locations.
- Ability to meet the physical requirements of the job
- Ability to comply with the Trust's policies.
Person Specification
Education and Qualifications
Essential
- Basic numeracy and literacy (e.g. GCSE level at grade C and above)
- Willingness to learn procedures, techniques and demonstration of equipment relevant to Orthotics
Desirable
- Computer qualification e.g. EDCL
- Typing word processing at RSA level 3 of above
Experience
Essential
- Experience working in an office
- Experience / Knowledge of Microsoft Office packages including Word, Excel
Desirable
- Previous work experience in clerical and admin duties within health / social care settings.
- Experience of work with the general public
Skills, Ability and Knowledge
Essential
- Ability to manipulate information electronically e.g. computer programmes, databases.
- Ability to work independently to organise and complete / delegate admin tasks
- Ability to work as part of a team/s
- Good communication skills, both written and verbal
- Understanding of professional conduct and confidentiality
- Ability to communicate with patients with impaired communication abilities
Personal Qualities
Essential
- Ability to travel between sites and to community locations.
- Ability to meet the physical requirements of the job
- Ability to comply with the Trust's policies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
