Job summary
We are looking for a highly skilled administrator and leader. This exciting role offers the post holder a chance to work within the therapies services and to support the administration and smooth running of outpatient therapies across the University of Morecambe Bay NHS Trust (UHMBT) area. You will work with a dynamic team of health care professionals, administrative staff and senior managers to ensure that patients receive the care that they need in a timely manner.
Based in Lancaster and with the ability to travel regularly to other bases, you will support the work of the Therapies Leadership team by leadership of the administrative teams based at Royal Lancaster Infirmary, Westmorland General Hospital and Furness General Hospital. You will support the therapy service managers and team leaders with the effective and efficient running of the outpatient services; currently Physiotherapy, Occupational Therapy, Dietetics. Whilst your work is focussed on the delivery of therapies, this will require you to work with other departments in UHMBT, supporting clinic and booking process development in line with the Outpatient Transformation workstream and linking with booking services and systems across UHMBT.
Main duties of the job
This role supports the Clinical Service Managers in the day to day management of Therapies services across UHMBT. You will be responsible for the operational management of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
You will also provide leadership and management support of the administrative teams, which support therapies and provide administrative support to the orthotics service. Colleagues are currently based at Royal Lancaster Infirmary, Westmorland General Hospital and Furness General Hospital. You will be able to demonstrate experience of leading high performing teams across multiple sites.
You will support specific areas of work designated by the Therapies Clinical Service Manager, to support the work of the therapy outpatients services.
To succeed in this role, you will be able to demonstrate excellent organisational and planning skills, experience of working in patient facing roles, working under time pressure, and prioritisation of workload. This role requires high levels of computer literacy in a range of software to support clinic booking, supply chain ordering, staff recruitment and rostering in addition to data collection, data analysis, presentation and report writing.
You will ensure you and your teams uphold high standards of patient confidentiality, data protection, information governance and data quality in information systems.
About us
We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Job description
Job responsibilities
Please find the detailed person specification and job description for this role attached to this job advertisement.
Job description
Job responsibilities
Please find the detailed person specification and job description for this role attached to this job advertisement.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent healthcare or business management experience
Experience
Essential
- Experience of delivering administrative and clerical services within healthcare
- Experience working in a customer focussed Environment
- Significant experience of staff supervision including recruitment, appraisals
- Capacity to meet specific operational targets and objectives
- Good IT skills, including experience of health information systems
- Good IT skills, including experience of Microsoft Office packages e.g. Excel, Outlook
- Demonstrable experience of data collection, analysis, presentation and report writing
- Demonstrable experience of ensuring data quality in information systems
Desirable
- Proven ability to motivate a team to achieve goals
Skills, Ability and Knowledge
Essential
- Have specialist knowledge of Department of Health policies and procedures (e.g. patient choice, 18-week, etc.) and lead the implementation within the department
- Excellent interpersonal and communication skills
- Ability to develop and maintain professional working relationships with staff at all levels and from all backgrounds
- Ability to prepare reports using a variety of software packages and present in an easy to read format
Personal Qualities
Essential
- Highly motivated, diligent and conscientious
- Self-starter with the ability to work independently and as part of a team
- Ability to prioritise work according to changing priorities
- Ability to work cross-Bay as may be required.
- Ability to travel as required without relying on public transport.
Desirable
- Leadership and influencing skills
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent healthcare or business management experience
Experience
Essential
- Experience of delivering administrative and clerical services within healthcare
- Experience working in a customer focussed Environment
- Significant experience of staff supervision including recruitment, appraisals
- Capacity to meet specific operational targets and objectives
- Good IT skills, including experience of health information systems
- Good IT skills, including experience of Microsoft Office packages e.g. Excel, Outlook
- Demonstrable experience of data collection, analysis, presentation and report writing
- Demonstrable experience of ensuring data quality in information systems
Desirable
- Proven ability to motivate a team to achieve goals
Skills, Ability and Knowledge
Essential
- Have specialist knowledge of Department of Health policies and procedures (e.g. patient choice, 18-week, etc.) and lead the implementation within the department
- Excellent interpersonal and communication skills
- Ability to develop and maintain professional working relationships with staff at all levels and from all backgrounds
- Ability to prepare reports using a variety of software packages and present in an easy to read format
Personal Qualities
Essential
- Highly motivated, diligent and conscientious
- Self-starter with the ability to work independently and as part of a team
- Ability to prioritise work according to changing priorities
- Ability to work cross-Bay as may be required.
- Ability to travel as required without relying on public transport.
Desirable
- Leadership and influencing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
