South Tees Hospitals NHS Foundation Trust

Receptionist (Accident and Emergency)

The closing date is 18 July 2025

Job summary

A&E Receptionist

34.5 hours - 6 months fixed

The Accident and Emergency Department is seeking an enthusiastic, hardworking and motivated Receptionist to complement our current reception and clerical team.

Our Accident and Emergency Department is very busy and dynamic with over 300 patients a day attending for treatment.Our team is friendly, motivated and committed to providing a high quality, expert emergency service for the patients we treat. Not only is the efficient running of the reception and the clerical services integral to the patients' journey, it is often the patients and relatives first point of contact in the department.

Candidates should have worked in a clerical / administration environment and have used a patient administration system. Good communication skills, effective keyboard skills and the ability to organise workload are essential criteria for the post.

Main duties of the job

Input and retrieve information from the Trust's Computerised Information Systems

General office duties including photocopying, faxing, filing and retrieving notes from file or the database

Photocopying appointments, referral notes, under 5 notes and fracture clinics

Deal efficiently with incoming and outgoing mail

Dispose of records in appropriate containers

Sort and send letters to General Practitioners

Any other general duties as required

This job advert will close as soon as sufficient applications have been received

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

328-UE-7284914

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

Essential

GCSE's A-C or equivalent qualification or experience
NVQ 2 in Business Administration or equivalent experience.

Desirable

Customer Care
RSA Audio typing level 2 or above

Experience

Essential

Reception/Clerical experience

Knowledge

Essential

Good communication and message taking skills
Ability to liaise with the public and professionals
Organisational skills and to be able to prioritise workload over busy periods and have the ability to work to tight deadlines in a busy environment.
Effective IT Skills

Desirable

Medical Terminology

Person Specification

Qualifications

Essential

GCSE's A-C or equivalent qualification or experience
NVQ 2 in Business Administration or equivalent experience.

Desirable

Customer Care
RSA Audio typing level 2 or above

Experience

Essential

Reception/Clerical experience

Knowledge

Essential

Good communication and message taking skills
Ability to liaise with the public and professionals
Organisational skills and to be able to prioritise workload over busy periods and have the ability to work to tight deadlines in a busy environment.
Effective IT Skills

Desirable

Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)