Apprentice Administration Assistant
The closing date is 18 July 2025
Job summary
1 x 37.5 hours Monday - Friday between 8.00am - 5.00pm
The pathology departments at North Tees and Hartlepool NHS foundation trusts and South Tees hospital NHS foundation trust are working collaboratively to develop a joint service with services being delivered on both hospital sites, this will require cross site working as appropriate.
The post holder will provide an effective administration support service providing excellent communication skills and good customer care.Work with and effectively communicate with the team structure including line Administration Team Leader Medical Secretary and Administration Manager.
The role requires the individual to work as part of a multi-disciplinary team.
To provide a high quality administrative support service and ensure excellent customer care and experience for patients.
Carry out routine administrative duties pertinent to the service.
The post holder will undertake the Customer Service Practitioner Level 3 apprenticeship standard. You will be released for study to achieve this qualification (location to be confirmed)
Main duties of the job
Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate.Order and receive stocks and stores.Standard keyboard skills.Transcription and or proof reading of clinics and other letters of a sensitive and confidential nature ensuring copy letters to other health care professionals / services are sent.Receive and make telephone calls to/from GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner.Interrogate case notes to identify relevant information and to ensure accuracy of correspondence.Data collection, update, management and maintenance of systems relevant to service.Collate documents and other preparatory items required for meetings pertinent to the service.Word processing / utilising Microsoft Office communication pertinent to the service.General administrative and clerical procedures including receiving and sending e-mails, filing, photocopying, scanning of documents and faxing as required
Undertake any other relevant administrative tasks that may be required for the effective running of the service
He/she must also be flexible both in availability and being able to offer cover for colleagues when they are absent from work due to annual leave or sickness etc.
Please note this post may close at sufficient applicants.
About us
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
This job advert will close as soon as sufficient applications have been received. If interested please apply for this post as soon as possible.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year Per annum (pro rata)
Contract
Permanent
Working pattern
Full-time
Reference number
328-CD-7060016
Job locations
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer details
Employer name
South Tees Hospitals NHS Foundation Trust
Address
The James Cook University Hospital
Marton Road
Middlesbrough
TS4 3BW
Employer's website
https://www.southtees.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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