South Tees Hospitals NHS Foundation Trust

Clinical Support Worker Higher Level

The closing date is 15 July 2025

Job summary

The Urgent Treatment Centre aims to provide a high standard of personal care to patients, relatives and carers.

A friendly and welcoming approach is vital, as well as being patient and understanding, as patients, relatives and carers may well be anxious, angry or upset; thus offering reassurance.

You will be able to follow instructions, work accurately and methodically, work as part of a team, but also able to use own initiative.

The post holder will be expected to work flexibly across 7 days a week/24hrs (days, night's weekends and bank holidays on a rotational basis) to ensure that the service is covered and to meet the changing needs of the service.

Band 3 requirements:

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
Care certificate
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3;- Theoretical knowledge- Experience of a range ofcare and related procedures- clinical observations- knowledge of relevantlegislation

Main duties of the job

The role will require you to ensure that daily cleaning is performed, stores and equipment tidied away and that the patient areas are damp dusted after use in line with infection control measures. This job also includes basic Reception duties; full training will be provided.

Provide and receive basic routine information to/from patients, occasionally of a sensitive nature in relation to attendances, correspondence and associated Trust Processes, Policies and Procedures.

The successful candidate will work within the multidisciplinary team delivering high quality care to patients presenting to the UTC

The post holder will be expected to develop knowledge and skills within the specialty and will assist in the management and delivery of compassionate, high quality patient care.

The post holder will work with GP's, Nurse Practitioners, Emergency Care Practitioners, Advanced care Practitioners, reception and support the training of student nurses and work experience stuudents.

The post holder has a duty of care to patients and is expected to comply fully with all Trust policies in particular policies relating to personal and patient safety and the prevention of healthcare associated infections. As a Trust employee you will honour your work commitments, be reliable, trustworthy and uphold values and beliefs of the Trust.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:o Your Leadership Impacto Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

328-FCS-7266477

Job locations

Friarage Hospital

Bullamoor Road

Northallerton

DL6 1JG

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Knowledge and Skills

Essential

Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication
Timekeeping, planning & prioritisation skills
Basic IT skills to use electronic patient records & other Trust systems
Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
Understanding of the importance of robust, accurate, clear, timely documentation.
Attention to Detail
Insight into behaviours and skills of a carer and the need for effective teamwork.

Desirable

Familiarity with current NHS and social care policies.
Working knowledge of STHFT policies and procedures

Qualifications & Training

Essential

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
Care certificate
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. oTheoretical knowledge oExperience of a range of care and related procedures oclinical observations oknowledge of relevant legislation Completion (at the point of start date or within the probationary period) of the WASP competencies and Trust face to face training session related to insulin administration, and/or oral medication administration, following the Trust approved standard operating procedure and policy.

Experience

Essential

Experience of working in health or social care.
Experience of undertaking and recording clinical observations and escalation of changes or findings.

Desirable

Experience of working in an NHS care role.

Personal Attributes

Essential

Ability to work independently and as part of a team
Committed to providing high quality patient care.

Person Specification

Knowledge and Skills

Essential

Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication
Timekeeping, planning & prioritisation skills
Basic IT skills to use electronic patient records & other Trust systems
Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
Understanding of the importance of robust, accurate, clear, timely documentation.
Attention to Detail
Insight into behaviours and skills of a carer and the need for effective teamwork.

Desirable

Familiarity with current NHS and social care policies.
Working knowledge of STHFT policies and procedures

Qualifications & Training

Essential

Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
Care certificate
Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. oTheoretical knowledge oExperience of a range of care and related procedures oclinical observations oknowledge of relevant legislation Completion (at the point of start date or within the probationary period) of the WASP competencies and Trust face to face training session related to insulin administration, and/or oral medication administration, following the Trust approved standard operating procedure and policy.

Experience

Essential

Experience of working in health or social care.
Experience of undertaking and recording clinical observations and escalation of changes or findings.

Desirable

Experience of working in an NHS care role.

Personal Attributes

Essential

Ability to work independently and as part of a team
Committed to providing high quality patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Friarage Hospital

Bullamoor Road

Northallerton

DL6 1JG

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

Friarage Hospital

Bullamoor Road

Northallerton

DL6 1JG

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)