South Tees Hospitals NHS Foundation Trust

Clerical Officer (AOS)

The closing date is 02 June 2025

Job summary

James Cook Cancer Institute and Speciality Medicine (JCCISM) is the specialist centre for cancer and special medicine diagnostics and treatment across Teesside, North Yorkshire and beyond. The Oncology Directorate is one of four within JCCISM, within the directorate with deliver a specialist Acute Oncology Service, that supports cancer patients admitted to hospital who are unwell with a complication of their cancer, side effects of their cancer treatment of have a new diagnosis of cancer.

The post will provide comprehensive, effective and efficient administrative support to a small team of AOS Nurses based at JCUH. This is a busy team so you will need to be motivated and enthusiastic with proven skills in managing your own workload and prioritisation of tasks. Attention to detail and good organisational skills will be of great benefit.

Main duties of the job

Reporting to the Oncology Team Leader with input from the AOS Nursing team the post holder will provide and develop a comprehensive, effective and efficient administrative support service to members of the team

Supporting the AOS Team in managing appointments and clinic including booking appointments and recording appointment data, coding and procedures

Having responsibility for the collation and distribution of reports and letters arising from the clinical activity, providing a high standard of proof-reading

Supporting the AOS Team in actively managing appointments and co-ordinating the daily flow from the point of referral through to appointment allocation.

Supporting with management of telephone enquiries until one of the AOS Team can respond

Utilising excellent communication skills to exchange confidential and sensitive information appropriately and exercise good judgement in a variety of situations.

Interacting compassionately with services users and carers at all time

Supporting the development, implementation and organisation of complex and new administration systems and services.

Supporting the collation and timely dissemination of statistical data necessary to service requirements.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

19 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

328-JCSM-7136848

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Qualifications

Essential

Education to GCSE level or equivalent, Grades C/4 or above in 5 subjects including English & Maths
NVQ 3 Business Administration or equivalent experience

Desirable

IT qualification

Knowledge

Essential

Knowledge and skills in a variety of software programmes including South Tees specific systems
Effective communication both verbal and written
Excellent planning and organisational skills including demonstrating initiative and ability to prioritise own workload
Ability to pay attention to detail, reliably check and record data, identify anomalies and be able to self-check completed work
Ability to deal with occasional emotional or distressing situations either face to face or over the telephone
Excellent interpersonal skills, often dealing with sensitive and confidential information

Desirable

Sound knowledge of the work and scope of the service to act as point of information for the public and other professionals

Experience

Essential

Relevant administrative and/or secretarial experience
Diary management and/or experience of arranging meetings/appointments effectively
Experience of using electronic databases

Desirable

Experience of eCaMIS or other similar patient record systems
Experience of working in healthcare services and basic knowledge of the NHS
Waiting list management

Person Specification

Qualifications

Essential

Education to GCSE level or equivalent, Grades C/4 or above in 5 subjects including English & Maths
NVQ 3 Business Administration or equivalent experience

Desirable

IT qualification

Knowledge

Essential

Knowledge and skills in a variety of software programmes including South Tees specific systems
Effective communication both verbal and written
Excellent planning and organisational skills including demonstrating initiative and ability to prioritise own workload
Ability to pay attention to detail, reliably check and record data, identify anomalies and be able to self-check completed work
Ability to deal with occasional emotional or distressing situations either face to face or over the telephone
Excellent interpersonal skills, often dealing with sensitive and confidential information

Desirable

Sound knowledge of the work and scope of the service to act as point of information for the public and other professionals

Experience

Essential

Relevant administrative and/or secretarial experience
Diary management and/or experience of arranging meetings/appointments effectively
Experience of using electronic databases

Desirable

Experience of eCaMIS or other similar patient record systems
Experience of working in healthcare services and basic knowledge of the NHS
Waiting list management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)