South Tees Hospitals NHS Foundation Trust

Clinical Support Worker/Clinical Support Worker Higher Level

The closing date is 26 May 2025

Job summary

Acute Medicine is an integral part of front of house services within the Urgent and Emergency Care Centre.

The speciality is focused on patients being in the right place first time and has strong links with primary care in an advisory, decision making and supportive role.

The team work efficiently and effectively at pace to support early intervention, diagnosis and admission avoidance with the multi-disciplinary team focus. The service is interlinked with other services at the front of house including Accident and Emergency, and Same Day Emergency Care.

Main duties of the job

Post holders will be appointed at band 2 or band 3 depending upon qualifications.

Band 2 requirements - willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)

Care certificate

Level 3 vocational qualification

or

Short courses and completion of

competency workbook equivalent

to Level 3 in a range of patient and

clinical care duties

and/or

Equivalent knowledge and

experience in a range of clinical

care duties equivalent to Level 3;

- Theoretical knowledge

- Experience of a range of

care and related procedures

- clinical observations

- knowledge of relevant

legislation

There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications.

Please note this post may close at sufficient applicants.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Details

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £25,674 a year Per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

328-UE-7132903

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW


Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications Band 3

Essential

  • Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
  • Care certificate
  • Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Knowledge

Essential

  • Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
  • Time-keeping, planning and prioritisation skills.
  • Basic IT skills to use electronic patient records and other Trust systems.
  • Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
  • Working knowledge of legislation underpinning care provision.
  • Ability to demonstrate the importance of holistic person-centred care and related procedures.
  • Understanding of the importance of robust, accurate, clear, timely documentation.

Qualifications Band 2

Essential

  • Must complete the care certificate within the 6 months probationary period and 'on the job training'; instruction will be provided - this is an NHS entry level requirement.

Experience

Essential

  • Experience of working in health or social care.
  • Experience of undertaking and recording clinical observations and escalation of changes or findings.
Person Specification

Qualifications Band 3

Essential

  • Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
  • Care certificate
  • Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation

Knowledge

Essential

  • Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
  • Time-keeping, planning and prioritisation skills.
  • Basic IT skills to use electronic patient records and other Trust systems.
  • Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
  • Working knowledge of legislation underpinning care provision.
  • Ability to demonstrate the importance of holistic person-centred care and related procedures.
  • Understanding of the importance of robust, accurate, clear, timely documentation.

Qualifications Band 2

Essential

  • Must complete the care certificate within the 6 months probationary period and 'on the job training'; instruction will be provided - this is an NHS entry level requirement.

Experience

Essential

  • Experience of working in health or social care.
  • Experience of undertaking and recording clinical observations and escalation of changes or findings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW


Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW


Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Ward Manager

Hannah Tunley

hannah.tunley@nhs.net

01642854531

Details

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £25,674 a year Per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

328-UE-7132903

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW


Supporting documents

Privacy notice

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