Endoscopy Administration Assistant

South Tees Hospitals NHS Foundation Trust

The closing date is 13 May 2025

Job summary

An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at South Tees Hospitals NHS Foundation Trust.

With a brand new Endoscopy Unit opening at our Friarage site and refurbishment taking place at our James Cook Site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.

Based at The James Cook University Hospital, Middlesbrough you will play a pivotal role at the start of our patient's journey as you will be the first point of contact for our patients.

Working closely with our booking team and nursing staff you will help to deliver an outstanding patient experience. We are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.

You'll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.

Main duties of the job

The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.

The Endoscopy Administration Assistant will provide a comprehensive, effective and professional administrative support within the administrative and clerical function of the Endoscopy Service.

The successful candidate will act as first point of contact for all related enquiries from patients, nursing staff and other visitors to the department providing an outstanding reception service. you will manage patient attendance and update of e-Camis or Medilogik computer systems highlighting patient non-attendance/outcome of appointments so the patient can continue on their treatment pathway.

Coordinating management of patient health records for appropriate clinic/endoscopy lists you'll have a keen eye for detail and be meticulous in your preparation to ensure that our department runs as smoothly as possible for both patients and clinicians.

This vacancy will close once sufficient applications have been received.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

328-DUG-7048780

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Knowledge and Skills

Essential

Excellent Communication and Interpersonal skills
Understanding of clerical processes
Efficient and accurate word processing skills

Desirable

Experience in a clinical setting
Knowledge of hospital patient administration system

Qualifications and Training

Essential

GCSE's English and Maths A-C or equivalent qualification or equivalent work experience
NVQ 2 in Business Administration or equivalent experience or equivalent work experience.

Experience

Essential

oExperience of providing high levels of efficient and accurate customer care
Knowledge of Office and Outlook, including word, excel, e-mail and internet

Person Specification

Knowledge and Skills

Essential

Excellent Communication and Interpersonal skills
Understanding of clerical processes
Efficient and accurate word processing skills

Desirable

Experience in a clinical setting
Knowledge of hospital patient administration system

Qualifications and Training

Essential

GCSE's English and Maths A-C or equivalent qualification or equivalent work experience
NVQ 2 in Business Administration or equivalent experience or equivalent work experience.

Experience

Essential

oExperience of providing high levels of efficient and accurate customer care
Knowledge of Office and Outlook, including word, excel, e-mail and internet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.