Outpatients Receptionist

South Tees Hospitals NHS Foundation Trust

The closing date is 08 May 2025

Job summary

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)

Main duties of the job

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Please note this post will close at sufficient applicants.

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

328-CP-7046614

Job locations

Friarage Hospital

Bullamoor Road

Northallerton

DL6 1JG

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

Essential

GCSE's A-C or equivalent qualification or experience
NVQ 2 in Business Administration or equivalent experience.

Knowledge

Essential

Excellent communication and interpersonal skills
Understanding of clerical processes
Efficient and accurate word processing skills

Experience

Essential

Knowledge of Office and Outlook, including word, excel and power point, e-mail and internet.

Person Specification

Qualifications

Essential

GCSE's A-C or equivalent qualification or experience
NVQ 2 in Business Administration or equivalent experience.

Knowledge

Essential

Excellent communication and interpersonal skills
Understanding of clerical processes
Efficient and accurate word processing skills

Experience

Essential

Knowledge of Office and Outlook, including word, excel and power point, e-mail and internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.