Clerical Officer (Dietetics & Home Enteral Feeding Admin)

South Tees Hospitals NHS Foundation Trust

The closing date is 19 February 2025

Job summary

We are part of the South Tees Nutrition and Dietetic service working across The James Cook University Hospital, Middlesbrough, Middlesbrough, Redcar and Cleveland community, Friarage Hospital Northallerton and Hambleton & Richmond community. Occasional travel between sites will be necessary.

We are looking for an enthusiastic and organised person, with excellent communication skills, to join our team based at The James Cook University Hospital site. You will be working predominantly for the Dietetics team but with some support to colleagues within the Adult Speech & Language Therapy service, e.g. during periods of absence cover. This is a busy role so candidates will need to be highly motivated and have a flexible approach to their role to ensure the needs of the service are met. They will need to be able to work under pressure using their own initiative. As a first point of contact for some of our service users, exceptional customer service skills will be essential.

Main duties of the job

You will work closely with the Clerical Team Leader and other admin and clerical colleagues and service leads to enable us to provide an efficient and service user friendly administrative support service.

As well as providing general clerical support for the dietetic service, this post includes clerical duties for the home enteral feeding (HEF) clerical team who help support patients fed via a feeding tube at home.

The post will involve duties work such as

filing, photocopying
typing
taking / receiving and relaying messages, answering telephone queries,
directing patients, carers and visitors,
liaising with dietetic and speech therapy staff, nurses, doctors other clinical and managerial staff
support with clinic administration
providing administrative support for eroster minute taking
inputting information for service databases

Please note that this vacancy will close when we receive sufficient completed applications.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Date posted

05 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

328-JCSM-6945187

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Knowledge & Skills

Essential

Experience of Microsoft office (word, powerpoint and excel)*

Desirable

Knowledge and understanding of working in the NHS and the wider healthcare system within England

Qualifications

Essential

Minimum of 5 GCSEs or equivalent experience including a GCSE standard or equivalent (inc English Language)*
NVQ 3 or equivalent experience*

Experience

Desirable

Experience of using a computerised appointments system*
Experience of using electronic record systems i.e. systemone*

Person Specification

Knowledge & Skills

Essential

Experience of Microsoft office (word, powerpoint and excel)*

Desirable

Knowledge and understanding of working in the NHS and the wider healthcare system within England

Qualifications

Essential

Minimum of 5 GCSEs or equivalent experience including a GCSE standard or equivalent (inc English Language)*
NVQ 3 or equivalent experience*

Experience

Desirable

Experience of using a computerised appointments system*
Experience of using electronic record systems i.e. systemone*

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.