Team Leader

South Tees Hospitals NHS Foundation Trust

The closing date is 07 February 2025

Job summary

37.5 hours

The post holder will be working under the guidance of an Operational Manager and will take responsibility for designated elements of the Central Appointments service. These elements will be for the outpatient appointment bookings.

Main duties of the job

The post holder will be required to manage a team of circa 20 members of staff and will be responsible for the coordination of duties across that team. The post holder will be required to demonstrate excellent communication, organisational and supervisory skills, and be able to work as an effective member of a multidisciplinary team.

They will be responsible for ensuring their team deliver an effective and efficient service to service users including, clinicians, nurses and other key staff groups.

The post holder will take a lead role in providing a comprehensive, effective and professional Healthcare Records Service.

The role requires leadership of Healthcare Records admin staff and has responsibility for ensuring key performance indicators are met.

Please note this post will close at sufficient applicants.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.

Date posted

16 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

328-CP-6744905

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

Essential

GCSE in Maths and English (A-C/4-9) or Functional Skills (level 2)
Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; plus knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures.

Knowledge and Skills

Essential

Excellent communication and interpersonal skills
Excellent planning, prioritisation and organisational skills
Knowledge of functionality of Patient Administration System

Experience

Essential

Extensive use of Office and Outlook, including word, excel, e-mail and internet.

Person Specification

Qualifications

Essential

GCSE in Maths and English (A-C/4-9) or Functional Skills (level 2)
Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent; plus knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures.

Knowledge and Skills

Essential

Excellent communication and interpersonal skills
Excellent planning, prioritisation and organisational skills
Knowledge of functionality of Patient Administration System

Experience

Essential

Extensive use of Office and Outlook, including word, excel, e-mail and internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.