South Tees Hospitals NHS Foundation Trust

Cardiac Investigation Unit Clinic Administration

This job is now closed

Job summary

An exciting opportunity has arisen for a highly motivated and committed clinic administrator to join our administration team within Cardiology.

The clinic administrators role is extremely busy and varied, requiring someone who is able to demonstrate the ability to cope with the demands of the services.

This is a customer-facing role and the successful post holder therefore needs to have excellent telephone skills and on occasion be able to deal with difficult conversations.

It is essential that the post holder is an excellent team player and has the ability to prioritise and manage all requests in a timely manner.

The successful candidate will be joining a friendly and supportive team who provide a high quality service to patients.

The main roles would involve booking appointments on the various departmental computer systems, sending test results out to clinicians within the hospital and handling medical notes and filing where appropriate.

The role requires 37.5 hours per week we are happy to consider part time roles that may be able to job share. (must be flexible)

Main duties of the job

To book patient diagnostics appointments
To ensure patient referrals, reports and queries are dealt with in an efficient and timely manner.
To provide key administration support to the department
To assist delivery of Cardiac Diagnostics
To provide a pleasant, welcoming and effective Reception service to patients, relative's & visitors to the department.

To offer support and assistance to the Cardiology outpatient that is appropriate to their skill set

About us

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Date posted

22 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time, Job share

Reference number

328-CARDIO-6076090

Job locations

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Qualifications

Essential

GCSE's English and Maths A-C or equivalent qualification or equivalent work experience
NVQ 2 in Business Administration or equivalent experience or equivalent work experience

Desirable

Customer care Qualification

Skills and experience

Essential

Confident user of Microsoft Office packages
Conversant with secretarial procedures/administrative processes within the NHS

Desirable

Experience on PAS system,
Experience using Cardiology booking systems.

Person Specification

Qualifications

Essential

GCSE's English and Maths A-C or equivalent qualification or equivalent work experience
NVQ 2 in Business Administration or equivalent experience or equivalent work experience

Desirable

Customer care Qualification

Skills and experience

Essential

Confident user of Microsoft Office packages
Conversant with secretarial procedures/administrative processes within the NHS

Desirable

Experience on PAS system,
Experience using Cardiology booking systems.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Employer's website

https://www.southtees.nhs.uk/ (Opens in a new tab)