Job summary
This post is for internal candidates to South Tees Trust. If you are not currently working within the trust your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
The post holder will have a Help Desk/Administration background and will be responsible for the provision of administration and clerical support for the Trust's Medical Engineering Department.
The ideal candidate will have excellent communication and interpersonal skills, a strong team work ethic, sense of accountability, accompanied by an ability to work under pressure at times. You must have the ability to multi task, manage and priorities your own workload and be able to work on both your own initiative and as part of a team.
Applicants will require a comprehensive knowledge of Microsoft Office applications, Internet and Email and good keyboard skills.
Excellent IT skills are required to maintain the department's asset management database for maintenance records of work performed. Ensuring that the database is updated in an accurate, methodical manner with work being logged as it progresses until completion. Applicants will require a comprehensive knowledge of Microsoft Office applications, Internet and Email and good keyboard skills.
Main duties of the job
Operate the Medical Engineering departments helpdesk, ensuring all new support jobs entering the departmental computer equipment maintenance database or forwarded to the technical team to ensure that the calls are dealt with efficiently to the customers satisfaction, job reports may be either via telephone, email or clinical staff walk in's.
Raising purchase order requests for spare parts and consumables. Receipting those goods on delivery and maintaining stock levels.
Provide a full administrative support service to the medical engineering team, ensuring an efficient administration office, undertaking general office duties and ensuring the smooth flow of goods in and out of the department.
Act as a point of contact to third party service providers and company representatives for equipment related issues.
Please note this post mat close at sufficient applicants.
About us
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
Job description
Job responsibilities
Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.
Job description
Job responsibilities
Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.
Person Specification
Qualifications
Essential
- NVQ level 2 /apprenticeship in business administration, customer care or an equivalent related subject, or relevant experience in a similar role
- GCSE or equivalent qualification in Maths and English
- Previous experience of Microsoft Office (Word, Excel, Power Point, Access & Outlook).
Desirable
- Typing and computer qualifications
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications, Internet and Email. Good keyboard skills.
- Good communication skills with the ability to effectively communicate to all levels of staff
- Keep accurate and complete records consistent with legislation, trust policies and procedures
Experience
Essential
- Working in a busy secretarial administration environment and dealing with telephone calls and email enquiries from people at all levels.
- Ability to deal with sensitive information and to always maintain confidentiality
Desirable
- Ordering goods and consumables within financial responsibilities
- Proven customer relations experience
- Experience of working in NHS
- Diary management and formal minute and note taking experience.
Skills
Essential
- Good communicator, confident, smart appearance, good at making friendly relationships with colleagues at all levels
- Concentration required for prolonged periods which are often interrupted at an unpredictable frequency for telephone enquiries, job/fault logging, checking requisitions and entering data onto Trust and departmental operating systems
- Physical effort for frequent lifting of portable devices and packages up to 20Kg.
- Ability to draft correspondence and standard operating procedures
- Self motivated, being able to work on own initiative, organise and prioritise own workload around meeting deadlines
Desirable
- Demonstrate emotional resilience and intelligence in the face of conflict, complex situations and competing priorities
Person Specification
Qualifications
Essential
- NVQ level 2 /apprenticeship in business administration, customer care or an equivalent related subject, or relevant experience in a similar role
- GCSE or equivalent qualification in Maths and English
- Previous experience of Microsoft Office (Word, Excel, Power Point, Access & Outlook).
Desirable
- Typing and computer qualifications
Knowledge
Essential
- Comprehensive knowledge of Microsoft Office applications, Internet and Email. Good keyboard skills.
- Good communication skills with the ability to effectively communicate to all levels of staff
- Keep accurate and complete records consistent with legislation, trust policies and procedures
Experience
Essential
- Working in a busy secretarial administration environment and dealing with telephone calls and email enquiries from people at all levels.
- Ability to deal with sensitive information and to always maintain confidentiality
Desirable
- Ordering goods and consumables within financial responsibilities
- Proven customer relations experience
- Experience of working in NHS
- Diary management and formal minute and note taking experience.
Skills
Essential
- Good communicator, confident, smart appearance, good at making friendly relationships with colleagues at all levels
- Concentration required for prolonged periods which are often interrupted at an unpredictable frequency for telephone enquiries, job/fault logging, checking requisitions and entering data onto Trust and departmental operating systems
- Physical effort for frequent lifting of portable devices and packages up to 20Kg.
- Ability to draft correspondence and standard operating procedures
- Self motivated, being able to work on own initiative, organise and prioritise own workload around meeting deadlines
Desirable
- Demonstrate emotional resilience and intelligence in the face of conflict, complex situations and competing priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
