Job responsibilities
Leadership
Values based, compassionate, visible and engaging leadership to inspire and empower staff in delivering high quality services.
Leading to embed the new operational structure that puts quality of care at the heart of operational delivery, demonstrating a commitment to improving patient care and experience, and delivering an efficient service by getting things right first time
Leading with a commitment to ensuring that people with lived experience are at the heart of the design, development, delivery and monitoring of services
Lead services to operate in a community-oriented culture to promote neighbourhood working, social inclusion and reduce health inequalities
Be a full and effective contributor to Senior Leadership and Extended Executive meetings and governance fora
Ensure clear partnership working across the Trust so that the Operations Directorate is lead in partnership with clinical and professional leads balancing performance, finance, quality, safety and effectiveness.
Actively promote the Trust values and the behaviours that underpin these to support and encourage better clinical care
Committed to excellent system leadership, recognising the role that the Trust has to play in the wider Health and Social Care system and in local communities.
Operational Management
The Deputy Chief Operating Officer leads and is responsible for the delivery of services across the Operations Directorate. They manage and report for assurance in relation to agreed contractual, access and performance targets. Utilising processes of continuous quality improvement, the post holder will:
Manage the operational performance of services, ensuring high quality, compassionate and person-centred care
Ensure effective governance arrangements are in place and regularly audited to ensure effective management of performance of services to achieve agreed contractual targets, ensuring that areas of underperformance are tackled promptly and service improvement plans are developed and instigated where required
To effectively report for assurance on improvements in performance with clear actions and milestones, via the trusts IQPR
To analyse organisational and service performance data to inform progress against the Trust and the Directorates strategic direction
Ensure effective reporting to Committee in relation to performance
Ensure that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of Operations
Provide senior operational input to contract monitoring arrangements and negotiations (including ICS, Local Authority, NHSE, Specialist Commissioning, and other commissioning/provider organisations)
Ensure that service users, patients, families and carers are at the heart of continuous improvement in service delivery
Identify opportunities to develop and lead integrated neighbourhood delivery, integrating health and social care and delivery in partnership with VCSE.
Analyse a range of complex data and statistical sources of information, including population health data, peer group and national benchmarking, national and international research studies and identification of sources of best practice to constantly learn, improve and transform services
Oversee delivery of service efficiencies to meet improved quality and financial management requirements utilising local, regional and national review findings where appropriate
To work as part of an extended team, building strong partnerships across corporate services in the effective oversight and management of operational delivery
To work across boundaries to ensure a seamless service for patients and ensure the delivery of all operational priorities. This means leading the delivery of high-quality clinical care and services that promote recovery and prevention
Proactively identify, manage and report for assurance on operational risks to service delivery ensuring that mitigations are owned and effective and that there is a dynamic approach to the escalation and de-escalation of risks
Produce and present reports on areas of operational delivery and performance to the Board and relevant sub-Committees
Provide senior leadership in system-wide demand management initiatives/developments working with a wide range of statutory, voluntary and independent sector organisations
Contributing to the development of quality improvement approaches
Promote and implement a safe, productive and healthy work environment within the Trust in line with Health and Safety, Equality Act and other applicable legislation
Ensure mental and physical health operational services comply with legislation including the Health and Social Care Act, Mental Health Act, Mental Capacity Act, Deprivation of Liberty Safeguarding and Human Rights Act
Service Planning
Lead the development, monitoring, effective delivery and reporting of annual and strategic business plans for services managed and contribute to the development of the Trusts business planning cycle
Develop and lead initiatives that respond to the NHS 10 Year Plan
Lead skill mix reviews and the development of future focussed workforce plans, recruitment and retention initiatives and creation of new job roles which seek to address the Trusts workforce capacity challenges in line with the NHS People Plan
Take a key role in the formulation and delivery of strategic transformation plans in line with organisational strategy
Contribute to Research and Development projects and studies enabling the Trust to undertake vital commissioned and non-commissioned clinical research trials and development of published studies on findings
Lead specific development and delivery of projects/programmes, acting as the Senior Responsible Officer, ensuring clear links to Trust strategy, joint working with experts by experience and system thinking in all improvement and transformation
Oversee the development of business cases for approval at relevant Boards/sub Committees and manage successful implementation of delivery and benefits realisation
Establish mechanisms for high levels of staff engagement, consultation and the general development of positive relationships with staff side/trades unions
Lead and influence the development of business development plans in line with the Trusts agreed strategy and objectives as appropriate.
Lead across the organisation to promote a digital by design approach in support of the Trusts Digital Strategy to enable service transformation and improve patient/service user and carer experience
Lead management of change consultations and processes for small to large scale change projects and contribute to public consultations where required in line with the requirements of the Trusts agreed strategic plans and objectives
Lead the Trusts approach to winter planning as a key partner within the system. Report to Committee and Board with assurance as to the plans. Lead the Operations Directorate through winter delivery
Ensure the Trust has effective, tested plans in place to respond to escalation, critical and major incidents.
Budgetary, Performance and Resource Management
Lead the preparation of annual cost improvement programmes across the Operations Directorate, on behalf of the Chief Operating Officer.
Responsible and accountable for the delivery of savings for the Directorate and for supporting processes which improve financial information and budgetary control.
Responsible for allocation of Chief Operating Officers resources to ensure service delivery and support developments.
Monitor the performance of the Directorate against agreed objectives taking corrective action when performance is not in accordance with performance plan.
Communication
Communicates at the highest level within the Trust and across other external organisations and agencies with respect to highly confidential and highly contentious information
Lead, present and manage highly complex, sensitive and challenging professional communication processes both internal and external to the organisation
Negotiates, influences and reconciles conflicting views in a challenging environment in a manner that ensures corporate credibility and fosters effective and lasting relationships with colleagues, staff, people who access services and other stakeholders.
Present in a clear manner to large groups and delegations
Workforce
To manage and supervise direct management reports
To develop cohesive, motivated and high performing teams ensuring effective leadership of staff
To promote a culture where staff feel empowered and accountable for the service they provide
Ensure that an effective and robust system of appraisal is in place
Ensure that key messages from the Annual Staff Survey are widely understood with clear actions in response to feedback, leading the Operations Directorate response and improvement plan
To lead teams in the fair recruitment, training and management of staff ensuring the workforce has the skills, expertise and motivation to deliver high quality services
To provide strong leadership through change, supporting staff, colleagues and partners
To work closely with Staffside colleagues in the effective management of change in the workforce
The Trustis required towork in line with the Governments UK Visa and Immigration Rules and Regulations. For more information about sponsorship for certain roles, please visit -https://www.gov.uk/browse/visas-immigration/work-visas
