Job summary
If you are looking for a change and want to use your skills in a rewarding role Gloucestershire Health and Care NHS Foundation Trust (GHC) are looking for colleagues to join our hardworking, friendly and fun Child & Adolescent Mental Health (CAMHS) team
We enjoy what we do and count ourselves lucky to be making a positive difference to the mental health of our local young people, now more than ever, and are looking for 2 colleagues with the same mind set.
Our preferred candidates will have an administrative background, with a great eye for detail and experience of using all Microsoft Office packages. The right colleagues will need to have excellent organisational, time management and communication skills, with experience of speaking to people at all levels of an organisation.
Experience of working within a fast paced, process driven environment would be beneficial, but equally, if you think you have the right skill set and are motivated, we are happy to train and support the right colleagues to become a part of this unique Team.
The Service is in high demand and we are looking for colleagues who want some variety in their work, some responsibility, quick action and thrive on accuracy.
You will be part of a friendly, supportive team, managing your own workload, in order to support the delivery of the service
Main duties of the job
The Administrator will work as part of a multi-disciplinary team (MDT) supporting the effective administration of the young person's pathway through the service from referral to treatment. This will help to provide an efficient, comprehensive clerical and administration service
To understand the referral to treatment pathways.
To be able to take appropriate actions where pathways are incomplete to ensure that children and young people receive the treatment and interventions necessary
To adopt a constantly flexible team working approach to ensure that all individual and team objectives are completed efficiently and within given timescales
To be able to plan and have responsibility for own work by developing an understanding the flow of work/priorities through the service
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
To provide efficient and effective administrative support to the multi-disciplinary team.
Provide general administrative support including answering telephone calls, setting up meetings, diary management, filing, scanning, data input, occasional reception cover and photocopying as required.
To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other childrens services.
Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes i.e. capacity issues.
Efficiently use clinical systems e.g. Rio and other databases/systems to record and track the patients treatment pathway including, clinic appointments and outcomes.
Ensure effective validation of data by monitoring and updating. Confident to escalate issues, such as errors with reports where needed
To ensure that all written communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.
Continue to build a rapport and develop key relationships with both internal and external stakeholders. To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity
Undertake other tasks and support functions as requested by Lead Administrator
Project the Trust values by demonstrating excellent customer care and professionalism in all activities
Work within guidance of the Trusts policies and procedures.
Job description
Job responsibilities
To provide efficient and effective administrative support to the multi-disciplinary team.
Provide general administrative support including answering telephone calls, setting up meetings, diary management, filing, scanning, data input, occasional reception cover and photocopying as required.
To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other childrens services.
Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes i.e. capacity issues.
Efficiently use clinical systems e.g. Rio and other databases/systems to record and track the patients treatment pathway including, clinic appointments and outcomes.
Ensure effective validation of data by monitoring and updating. Confident to escalate issues, such as errors with reports where needed
To ensure that all written communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.
Continue to build a rapport and develop key relationships with both internal and external stakeholders. To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity
Undertake other tasks and support functions as requested by Lead Administrator
Project the Trust values by demonstrating excellent customer care and professionalism in all activities
Work within guidance of the Trusts policies and procedures.
Person Specification
Qualifications
Essential
- NVQ Level 2 in administration or equivalent experience
- GCSE level minimum grade C or equivalent
Desirable
- IT experience (ECDL or equivalent)
- RSA Typing level 2 or equivalent
Skills
Essential
- Ability to prioritise own workload and change priorities to meet the needs of the service
- Proven competence with spreadsheets and data bases
Experience
Essential
- Excellent communication skills
- Experience in working as part of a team
Desirable
- Experience of supporting a team and/or Team managers
- Setting up and running effective office systems including Excel spreadsheets
Person Specification
Qualifications
Essential
- NVQ Level 2 in administration or equivalent experience
- GCSE level minimum grade C or equivalent
Desirable
- IT experience (ECDL or equivalent)
- RSA Typing level 2 or equivalent
Skills
Essential
- Ability to prioritise own workload and change priorities to meet the needs of the service
- Proven competence with spreadsheets and data bases
Experience
Essential
- Excellent communication skills
- Experience in working as part of a team
Desirable
- Experience of supporting a team and/or Team managers
- Setting up and running effective office systems including Excel spreadsheets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
