Patient Administrator
The closing date is 16 June 2025
Job summary
THIS POST IS A 12 MONTH FIXED TERM VACANCY TO COVER MATERNITY LEAVE
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment.
The role of the Patient Administrator is to work within a team operating reception, health records and clinic preparation at the hospital.Providing an administration service to multidisciplinary teams and patients.
Main duties of the job
Provide an effective and efficient administrative support service to the designated team to ensure consistency across the service area.
Provide general administrative support within the team including answering telephone calls, taking messages, filing, archiving, scanning, maintaining stationery supplies and general photocopying as required. Prepare patient notes for outpatient clinics, maintain patient notes, file patient notes in notes libraries & respond to notes requests from other hospital sites and professionals.
Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring professionalism, and responding in a timely manner. Provide excellent customer service face to face at reception and other customer contact points.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Details
Date posted
03 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum (pro rata)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
327-25-454
Job locations
Cirencester Hospital
Tetbury Road
Cirencester
GL7 1UY
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Cirencester Hospital
Tetbury Road
Cirencester
GL7 1UY
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Manager, Health Records & Medical Secretaries
Kris Collingwood
03004216246
Supporting documents
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