Job summary
An opportunity has arisen for a motivated and enthusiastic person to join the Falls Assessment and Education Service as an administrator. The FAES service is a small team of Specialist Clinicians and Health & Exercise Practitioners who serve the population of Gloucestershire to reduce the risk of falls and to raise awareness of falls prevention.
This post is for 18.75 hours to join our current part-time administrator. Ideally we are looking for the successful candidate to be available on a Tuesday, Wednesday and Friday, although we can offer some flexibility on this. The post holder will be required to work both from our base at Invista and also at Cirencester hospital.
We are looking to appoint a reliable and organised individual with an administrative background, with a great eye for detail and a warm and friendly telephone manner. You will be part of a friendly, supportive team, managing your own workload in order to support the effective delivery of the service.
Main duties of the job
To provide effective administrative support to the multi disciplinary team.
To be the main point of contact for people accessing both the assessment service and the public education aspects of the service. This will involve providing non-clinical advice and information related to referrals and appointments.
To adopt a constantly flexible team working approach to ensure that all individual and team objectives are completed efficiently and within given timescales
To be able to plan and have responsibility for own work by developing an understanding the flow of work/priorities through the service
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
To provide effective administrative support to the multi disciplinary team.
To be the main point of contact for people accessing both the assessment service and the public education aspects of the service. This will involve providing non-clinical advice and information related to referrals and appointments.
To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other services.
Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes ie lack of capacity
Efficiently use SystmOne (patient database) and other databases to record and track the patients treatment pathway including, clinic appointments and outcomes.
Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
To produce quality typed work to produce letters, reports etc. To ensure that all communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
Support with planning and recording of clinics and ensure accurate and any updated information is available to the team within a timely manner.
Actively support team meetings, taking notes that are accurate, well written and presented, and effectively distributed in a timely manner.
Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
Job description
Job responsibilities
To provide effective administrative support to the multi disciplinary team.
To be the main point of contact for people accessing both the assessment service and the public education aspects of the service. This will involve providing non-clinical advice and information related to referrals and appointments.
To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other services.
Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes ie lack of capacity
Efficiently use SystmOne (patient database) and other databases to record and track the patients treatment pathway including, clinic appointments and outcomes.
Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
To produce quality typed work to produce letters, reports etc. To ensure that all communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
Support with planning and recording of clinics and ensure accurate and any updated information is available to the team within a timely manner.
Actively support team meetings, taking notes that are accurate, well written and presented, and effectively distributed in a timely manner.
Communicate effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
Person Specification
Qualifications
Essential
- NVQ Level 3 in administration or equivalent experience
- GCSE Grade C or equivalent in Mathematics and English Language
Experience
Essential
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using Microsoft Office.
- Experience of using customer/patient information system
Desirable
- Previous experience of working within the NHS
- Diary management
Personal skills
Essential
- Ability to communicate effectively in both verbal and written form
- Ability to work on own initiative
- Good organisation and time-management skills
Person Specification
Qualifications
Essential
- NVQ Level 3 in administration or equivalent experience
- GCSE Grade C or equivalent in Mathematics and English Language
Experience
Essential
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using Microsoft Office.
- Experience of using customer/patient information system
Desirable
- Previous experience of working within the NHS
- Diary management
Personal skills
Essential
- Ability to communicate effectively in both verbal and written form
- Ability to work on own initiative
- Good organisation and time-management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
