Administration Supervisor

Gloucestershire Health and Care NHS Foundation Trust

The closing date is 13 May 2025

Job summary

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government's Visa's & Immigration's requirements for a Skilled Worker Visa.

The Managing Memory/Memory Assessment service at the Fritchie Centre, Cheltenham is recruiting an experienced and enthusiastic administrator to join as a supervisor in our friendly team.

The Managing Memory service is comprised of:

The Memory Assessment Service, which manages the Trust's countywide referral, screening and diagnostic service;
The delivery of information and education to carers and service-Users.
Community Dementia Nurses and Practitioners
Care Home Support Team Nurses.

This service is provided Countywide through geographically located community teams in Gloucester/ Forest of Dean/ Cheltenham & Stroud. Travel to these teams required for this role and it is advisable that you have transport for this, which expenses are payable.

The role is in operation Monday to Friday 09:00 - 17:00 and is an office-based role.

Main duties of the job

We are looking for an experienced administrator, ideally from an NHS background, who is confident and capable of looking after a team and can work with minimal supervision. A background in an NHS setting, understanding NHS Systems and admin processes would be ideal. The successful candidate should be innovative, support the team with a proactive attitude and ideally be able to demonstrate implementing lead techniques to increase efficiency in their work.

If you are a competent and skilled administrator who can easily observe and identify issues before they arise, we would welcome an application to our friendly and supportive team

The candidate will provide PA support to the Team Managers, including: identifying and implementing service improvements e.g. Admin Pathways which support the Patient Care Pathways; as well as maintaining personnel files and supporting HR processes e.g. Clinical Team Absence Recording.

Working with the Operational Business Manager (Line Manager) to manage an effective administrative resource to the clinical team, and maintain service provision, and safe office environment.

The candidate would also supervise the Community Administrators in the localities of Gloucester, Forest of Dean, and Stroud; which includes undertaking supervisions and appraisals. This will require travel to these sites.

The post holder would also assist with the management of the 0800 telephone number for the service to support the patients when calling the service.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

327-25-116-C

Job locations

Fritchie Centre

Charlton lane

Cheltenham

GL53 9DZ

Job description

Job responsibilities

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Governments Visa's & Immigration's requirements for a Skilled Worker Visa.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application.

Job description

Job responsibilities

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Governments Visa's & Immigration's requirements for a Skilled Worker Visa.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application.

Person Specification

Qualifications

Essential

Educated to GCSE level in Mathematics and English to Grade C or above or equivalent.
Diploma or NVQ level 3/4 in business administration OR appropriate equivalent OR proven experience.
IT qualification or certificate or appropriate equivalent OR proven experience.

Experience

Essential

Administrative experience
Database Information system experience

Desirable

Experience in an NHS or healthcare provider
Database Information system experience
Experience in an NHS or healthcare provider
Experience in a mental health setting
Supervisory experience

Person Specification

Qualifications

Essential

Educated to GCSE level in Mathematics and English to Grade C or above or equivalent.
Diploma or NVQ level 3/4 in business administration OR appropriate equivalent OR proven experience.
IT qualification or certificate or appropriate equivalent OR proven experience.

Experience

Essential

Administrative experience
Database Information system experience

Desirable

Experience in an NHS or healthcare provider
Database Information system experience
Experience in an NHS or healthcare provider
Experience in a mental health setting
Supervisory experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.