Team Administrator - Community Mental Health Team

Gloucestershire Health and Care NHS Foundation Trust

The closing date is 21 January 2025

Job summary

**1 x Fixed Term contract opportunity for up to 12 months**

*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment*

We have an exciting opportunity for someone to gain experience in the Cheltenham Recovery Community Mental Health Team to cover maternity leave. This is a part time fixed term post which provides support to the service and our patients.

The successful candidate will work as a part of a team providing comprehensive and confidential Administration support to the Recovery/MHICT multidisciplinary team in accordance with the requirements of the service as led by the Team Manager and Locality Support Services Manager.

Working in conjunction with colleagues, service users and internal and external stakeholders. the post holder will directly contribute to the efficient running of the Recovery/ MHICT service.

Main duties of the job

The post holder will work to provide administrative support to within the Cheltenham Recovery Community Mental Health team.

This would include being confident in using a number of office systems including ordering office supplies using the Trust's electronic procurement system. To communicate effectively with a wide range of people including colleagues and members of the public via telephone and/or in person, ensuring at all times that a professional approach is presented. The role would also include the successful candidate to actively support team meetings - co-ordinate, collate and ensure accurate and timely distribution of papers, as needed. To ensure that Minutes are accurate, well written and presented, and effectively distributed in a timely manner.

As a highly valued member of the Admin support team you will also work alongside other Team Administrators at Leckhampton Lodge as and when required to meet the service demands,( including providing support with recording of leave, sickness absences and bank shifts onto the relevant computer systems as directed by the Team Manager. To support with organisation of induction packs, interviews, time sheets and documentation relating to recruitment paperwork and support with the MDT meeting (minute taking) as directed by Team Manager and or Locality Support Service Manager.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

327-25-014

Job locations

Leckhampton Lodge

Charlton Lane

Cheltenham

GL53 9DZ

Job description

Job responsibilities

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

Please refer to the Additional Information attachment before submitting your application.

Job description

Job responsibilities

Please refer to the Additional Information attachment before submitting your application.

Person Specification

Qualifications and Experience

Essential

GCSE level grade C education or equivalent Good literacy and numeracy skills
NVQ Level 3 in administration or equivalent.
Proven experience of unsupervised administrative work in a busy office environment
Experience of using customer/patient information system
Minute-taking, Audio/digital typing

Desirable

Previous experience of working within the NHS
Previous experience of working within mental health

Personal Skills, Abilities and Attributes

Essential

Ability to communicate effectively in both verbal and written form
Ability to work effectively both autonomously and as part of a team
Ability to demonstrate an empathetic and sensitive approach when dealing with people
Good organisation and time-management skills
Proactive approach - able to work on own initiative

Other requirements

Essential

Ability to travel around the locality as requested, independently and efficiently.

Person Specification

Qualifications and Experience

Essential

GCSE level grade C education or equivalent Good literacy and numeracy skills
NVQ Level 3 in administration or equivalent.
Proven experience of unsupervised administrative work in a busy office environment
Experience of using customer/patient information system
Minute-taking, Audio/digital typing

Desirable

Previous experience of working within the NHS
Previous experience of working within mental health

Personal Skills, Abilities and Attributes

Essential

Ability to communicate effectively in both verbal and written form
Ability to work effectively both autonomously and as part of a team
Ability to demonstrate an empathetic and sensitive approach when dealing with people
Good organisation and time-management skills
Proactive approach - able to work on own initiative

Other requirements

Essential

Ability to travel around the locality as requested, independently and efficiently.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.