Senior Administrator

Job summary

Band 3 Senior Team Administrator

Do you have excellent organisational skills and the ability to work under pressure?

We are seeking a highly motivated individual with excellent communication skills, IT Skills in Microsoft Office and a knowledge in SystmOne. The role is diverse, with each day bringing new challenges. You will have a willingness to learn and develop with the role under the supervision of the Admin Team Lead & Therapy Managers.

Main duties of the job

As Team Administrator, you will play a crucial role in supporting the day-to-day operations of the Therapy team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining patient records as well Data Cleansing, and handling enquiries.

You will be point of contact for patients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.

In addition, you will work closely with managers, clinicians and other team members to ensure the smooth functioning of the Therapy services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.

The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and you will receive regular supervision to support you with your role.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users;
• 73.3% would recommend the organisation as a place to work;
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Stroud Locality ICT

Stroud General Hospital

Bowbridge Lane, Stroud, Gloucestershire

GL5 2JP

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

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Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Stroud Locality ICT

Stroud General Hospital

Bowbridge Lane, Stroud, Gloucestershire

GL5 2JP

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

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