Gloucestershire Health and Care NHS Foundation Trust

Receptionist

This job is now closed

Job summary

We have an exciting opportunity for an enthusiastic Part Time Receptionist to join our administration team; the Receptionist must be able and willing to work in a very busy environment where priorities change on a daily basis, have excellent interpersonal skills and willing to embrace change.

Although primarily based in Charlton Lane Hospital the post holder may, on occasions, be required to work across other sites as the needs of the service dictate. The post is a 28 hour per week role, Monday and Tuesday 8am - 8pm and Wednesday 2pm - 8pm.

Youmust be comfortable working in a dynamic and changing environment, have excellent communication skills and the ability to work as part of the administrative team.

Youwill be expected to efficiently manage your own workload and prioritise work to meet deadlines. You willproject the professional image of the business through demonstrating excellent customer care in all activities.

If you are an individual with strong organisational and teamwork skills, and have the ability to maintain a calm, positive and flexible approach to your work, we would welcome your application. In return we offer regular supervision, appraisals and a commitment to support staff in their continuous development.

Main duties of the job

To provide reception, clerical and administration duties, maintaining an efficient and friendly service to patients, relatives and visitors
To liaise with staff in the Gloucestershire Health and Care NHS Foundation Trust (as required) and external providers
Support the manager and the administrative team in the administrative function as required
To project the professional image of the business through demonstrating excellent customer care in all activities
The receptionist is responsible for taking all incoming calls into the building
The receptionist provides support to a variety of members of staff (both clinical and non-clinical) working within the base

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Date posted

17 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

327-24-1041-B

Job locations

Charlton Lane Hospital

Charlton Lane

Cheltenham

GL53 9DZ

Job description

Job responsibilities

Meet clients, relatives and visitors in a friendly and courteous manner, assisting them with enquiries and directing or escorting them to their destination as required

To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols

Recording messages as appropriate

To deal with all incoming and outgoing mail, date stamping and ensuring incoming post is distributed

To be competent in the use of the photocopier and other office equipment

Photocopying and maintaining adequate supplies of forms and paperwork used within the unit

To process new files and maintain clients notes and records as appropriate using current systems to include scanning and uploading documents

To keep the reception / waiting areas tidy and ensure notice boards are up to date i.e. by removing inappropriate reading material etc

To provide cover for other administrative staff in their absence or as required by the manager

To ensure that mandatory training is up to date and appropriate to role

To be flexible and willing to cover any unit within the Countywide Locality should the need arise

To undertake any other duties as and when required

Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity

Maintain adequate stock levels of all stationery used within the department

Ensure the franking machine is functional at all times

Ensure all visitors/contractors have ID and have signed in/out of the building

Scanning/laminating and filing of documents when requested

Job description

Job responsibilities

Meet clients, relatives and visitors in a friendly and courteous manner, assisting them with enquiries and directing or escorting them to their destination as required

To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols

Recording messages as appropriate

To deal with all incoming and outgoing mail, date stamping and ensuring incoming post is distributed

To be competent in the use of the photocopier and other office equipment

Photocopying and maintaining adequate supplies of forms and paperwork used within the unit

To process new files and maintain clients notes and records as appropriate using current systems to include scanning and uploading documents

To keep the reception / waiting areas tidy and ensure notice boards are up to date i.e. by removing inappropriate reading material etc

To provide cover for other administrative staff in their absence or as required by the manager

To ensure that mandatory training is up to date and appropriate to role

To be flexible and willing to cover any unit within the Countywide Locality should the need arise

To undertake any other duties as and when required

Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity

Maintain adequate stock levels of all stationery used within the department

Ensure the franking machine is functional at all times

Ensure all visitors/contractors have ID and have signed in/out of the building

Scanning/laminating and filing of documents when requested

Person Specification

Essential criteria

Essential

Achieved qualifications or equivalent experience
Good literacy and numeracy skills
Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
Demonstrates ability to undertake a wide range of basic administrative tasks

Desirable

Previous experience in community sector, social care or NHS
Previous experience of using a telephone switchboard
Ability to contribute to the continuous improvement of systems and processes

Equivalant experience

Essential

Experience of Data Inputting and Retrieval
Ability to work autonomously and as part of a team

Person Specification

Essential criteria

Essential

Achieved qualifications or equivalent experience
Good literacy and numeracy skills
Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
Demonstrates ability to undertake a wide range of basic administrative tasks

Desirable

Previous experience in community sector, social care or NHS
Previous experience of using a telephone switchboard
Ability to contribute to the continuous improvement of systems and processes

Equivalant experience

Essential

Experience of Data Inputting and Retrieval
Ability to work autonomously and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Charlton Lane Hospital

Charlton Lane

Cheltenham

GL53 9DZ

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Charlton Lane Hospital

Charlton Lane

Cheltenham

GL53 9DZ

Employer's website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)