Apprentice Receptionist and Telephonist

Gloucestershire Health and Care NHS Foundation Trust

The closing date is 09 December 2024

Job summary

**1 x Fixed Term contract for up to 16 months**

Are you looking to build a long-term career and gain qualifications while making a difference? Then look no further!

We are looking for the next rising star to develop their skills and work within our Sexual Health team.

If you are organised, a team player, enthusiastic and willing to learn, then we want you to be part of our Admin team.

Our friendly team are based at Hope House. You will work supporting the Reception team to provide key administrative support.

Alongside this full-time administrative role you will be enrolled onto the Customer Service Programme and will be expected to study and complete assignments to achieve a recognised Level 3 Customer Service qualification. The apprenticeship will include the expectation to complete the Level 3 Customer Service Apprenticeship within an 16 month timeframe which includes an end point assessment.

Your salary will be £12,514.35 per year. After 12 months, the salary will increase to national minimum wage. The opportunities to upskill will continue as Further higher-level apprenticeships are available upon completion of the Level 3 Customer Service apprenticeship for suitable candidates.

Main duties of the job

The successful candidate will provide important administrative support to the team and will need to maintain and demonstrate Trust Values throughout all aspects of their work. They will be expected to work as part of a team delivering an effective service to ensure that services meet the operational needs.

Are you..

Enthusiastic
Hard Working
A team player
Organised
Proactive
Successful at working collaboratively
Able to prioritise to work towards a deadline

If you have a 'can do' attitude, and enjoy building good working relationships, we welcome your application.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Date posted

18 November 2024

Pay scheme

Other

Salary

£12,514 a year Per Annum (for the first 12 months & then National Minimum Wage)

Contract

Apprenticeship

Duration

16 months

Working pattern

Full-time

Reference number

327-24-1069

Job locations

Hope House

Great Western Road

Gloucester

GL1 3NN

Job description

Job responsibilities

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

As an organisation we offer a wide range of professional development opportunities and would support the post holder in continuing professional development.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Job description

Job responsibilities

As an organisation we offer a wide range of professional development opportunities and would support the post holder in continuing professional development.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Person Specification

Qualifications

Essential

Minimum of 2 GCSE's or equivalent. This MUST include Maths and English grade 4 and above (C and above)
Willing to complete Customer Support Apprenticeship

Skills and Attributes

Essential

Good organisational skills
Ability to prioritise plan workload and meet tight deadlines

Desirable

Good interpersonal skills working with people at all levels

Experience

Essential

Communication skills: face to face, verbal, in writing and including the use of IT skills with basic knowledge of Microsoft Office and e-mail programmes
Ability to work on own initiative, independently and as part of a team

Person Specification

Qualifications

Essential

Minimum of 2 GCSE's or equivalent. This MUST include Maths and English grade 4 and above (C and above)
Willing to complete Customer Support Apprenticeship

Skills and Attributes

Essential

Good organisational skills
Ability to prioritise plan workload and meet tight deadlines

Desirable

Good interpersonal skills working with people at all levels

Experience

Essential

Communication skills: face to face, verbal, in writing and including the use of IT skills with basic knowledge of Microsoft Office and e-mail programmes
Ability to work on own initiative, independently and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.