Coordinator Integrated Urgent Care Service (IUCS) - bank contract

Gloucestershire Health and Care NHS Foundation Trust

The closing date is 10 October 2024

Job summary

Gloucestershire Health and Care NHS Foundation Trust (GHC) and Integrated Care-24 (IC24) are pleased to share that they will soon be providing the Integrated Urgent Care Service (IUCS) for Gloucestershire including Out of Hours Treatment and GP Home Visiting and are looking for service Coordinators to join GHC on bank contracts.

The GP out of hours service will be accessed through the NHS 111 service and the Clinical Assessment Service. Coordinators will be operational outside of the period of 9-5 Monday to Friday. We are looking for highly motivated individuals with good working knowledge of health services to oversee service activity, reporting and escalation of IUCS delivery for all bases within the county and are responsible for booking home visits following a triage.

The Coordinator is the main point of contact Out of Hours and are a conduit to the in-hours management team.

Main duties of the job

Oversee the operation of the out-of-hours integrated urgent care service, ensuring that all activities are carried out efficiently and in accordance with established protocols.

Be responsible for booking GP home visits via SystmOne case management and car dispatching.

Communicate with the GP driver to be informed of any service interruptions.

Communicate with clinical professionals and base receptionists to receive any service disruptions or escalations.

About us

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.

The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

Date posted

03 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£13.57 to £14.89 an hour per hour

Contract

Bank

Working pattern

Flexible working

Reference number

327-24-911

Job locations

Edward Jenner Court

Gloucester Business Park

Gloucester

GL3 4AW

Job description

Job responsibilities

Please see attached for the full job description and person spec which is the same for both salaried and bank work.

Job description

Job responsibilities

Please see attached for the full job description and person spec which is the same for both salaried and bank work.

Person Specification

Qualifications

Essential

NVQ Level 3 Administration / RSA Level 3 or equivalent experience
Excellent literacy and numeracy skills
European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Significant experience of working in an administration role
Experience of managing data and coordinating appointments
Working knowledge of Microsoft Office packages, e.g., Word, Excel, PowerPoint and Outlook

Person Specification

Qualifications

Essential

NVQ Level 3 Administration / RSA Level 3 or equivalent experience
Excellent literacy and numeracy skills
European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Significant experience of working in an administration role
Experience of managing data and coordinating appointments
Working knowledge of Microsoft Office packages, e.g., Word, Excel, PowerPoint and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.