Job summary
Forest of Dean Community Hospital has a dedicated Minor Injury and Illness unit that operates from 08:00-20:00, 7 days a week and is a Practitioner led service
We require a Patient administrator to support the team for 24 hours a week.
We are a forward thinking and dynamic unit dealing with a variety of minor injuries, illness, trauma and medicine.
If you have excellent communication and organisational skills, work well under pressure and are computer literate you will enjoy the challenge this position offers.
The service uses SystmOne so previous experience with this programme will be an advantage but not essential.
Main duties of the job
The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following
- Possess the ability to prioritise their own workload within a tight deadline together with their co-workers.
- Cope well under pressure
- Work well within a team and on their own.
- Have excellent verbal and written communication skills.
- Have good organizational skills.
- Demonstrate initiative and flexibility together with good attention to detail
- You must be able to deal with sensitive information and interact with patients to deal with their enquiries.
Prior experience of call handling, management and entering data into a number of systems is beneficial. Knowledge of SystmOne is an advantage but not essential.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.Please refer to the Additional Information attachment before submitting your application.
Job description
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
Essential
- Educated to GCSE level in Mathematics and English to Grade C or above
Desirable
- NVQ 2 in administration or relevant equivalent experience or qualification
NATURE OF EXPERIENCE
Essential
- Experience of working in a customer facing environment (face to face and via the telephone)
Desirable
- Some experience of working in a healthcare environment is desirable but not essential
SPECIALIST KNOWLEDGE
Essential
- Ability to use a range of IT systems and Microsoft Packages
- Confident to liaise with other organisations and people as appropriate
Desirable
- Knowledge of NHS systems such as SystmOne
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
Essential
- Be able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders
- Ability to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment
- Good communication skills both written and verbal
Person Specification
Qualifications
Essential
- Educated to GCSE level in Mathematics and English to Grade C or above
Desirable
- NVQ 2 in administration or relevant equivalent experience or qualification
NATURE OF EXPERIENCE
Essential
- Experience of working in a customer facing environment (face to face and via the telephone)
Desirable
- Some experience of working in a healthcare environment is desirable but not essential
SPECIALIST KNOWLEDGE
Essential
- Ability to use a range of IT systems and Microsoft Packages
- Confident to liaise with other organisations and people as appropriate
Desirable
- Knowledge of NHS systems such as SystmOne
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
Essential
- Be able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders
- Ability to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment
- Good communication skills both written and verbal
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
